Salesforce Data

*

Sindhuja Puramshetty

Phone: 330-***-****

Email: *************@*****.***

• Refined and centered software proficient with 6 years of valuable industrial experience in defining, designing, implementing, and maintaining data-driven, test-driven, Salesforce CRM cloud implementations.

• Exceptional experience in Salesforce end-end Implementations, Customizations, Development & Testing.

• Good exposure to Salesforce.com CRM Integration regarding developing and deploying custom integration solutions.

• Upstanding Experience in Salesforce Lightning, Salesforce CPQ and Data Migration.

• Substantial knowledge on Apex classes, Apex triggers and Visual force pages for developing custom business logic.

• Tackled with all the Administrative tasks and familiar with Trail force org.

• Hands on experience in managing Standard objects and creating Custom objects.

• Proficient in enhancing UI by creating page layouts, custom fields, formula field, role based page layouts, custom Tabs.

• Implemented security and sharing rules at object, field, and record level for different users. Also created various profiles, permission sets and roles.

• Good knowledge on creating business logics with validation by workflows, process builders and approval process.

• Significant experience in handling the rigorous tasks that includes Sales Cloud, Service Cloud, and Community Cloud.

• Good Experience on Salesforce Lightning.

• Skilled in querying salesforce.com database using SOQL & SOSL queries with Governor Limitations.

• Excellent knowledge on Master detail Relationship, Lookup relationship, Many to Many relationships and acquainted with usage of App exchange.

• Debugging Apex using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

• Adequate work experience on Web services such as using REST API exclusively on obtaining the needed information using the URL approach along with WSDL for third party integrations.

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

• Experience in deploying code from Sandbox to Production by using change sets, eclipse and ANT.

• Exceptional subject knowledge on CRM business processes such as Lead Management, Account Management, Opportunity Management, Salesforce Knowledge management and Case Management.

• Practical knowledge on XML, HTML, Eclipse and SVN.

• Worked on data cleanup, maintaining data consistency post deployment in sandbox n production environments and created sandboxes and refreshed them time to time.

• Flexible with Data Loader, Data Management tools and auditing tools.

• Managed and organized meetings with on-shore, off-shore teams and technical support team on a regular basis to resolve issues.

• Good track record in testing, designing and organizing, solid subject knowledge of designing the architecture with satisfying experience.

2

• Very good Communication and presentation skills. Technical Skills:

Certifications:

Salesforce.com Certified Force.com Platform Developer 1 Salesforce.com Certified Force.com Administrator (201) Client: Hilton Worldwide, Mclean, VA

Role: Manager, Salesforce Developer January 2020 – Present Responsibilities:

• Experience with dependent environment strategy to support multiple Product teams developing and releasing on salesforce in parallel.

• Worked on Salesforce Communities and created Lightning components as need for Communities to support hotel users.

• Managed Data load jobs on daily basis to Production from multiple sources.

• Managed Deployment and Code Review sessions for both Major and Minor Releases through the Flosum Tool.

• Experience with Case management, responding to cases in timely manner, hotfixes in production as needed and creating tickets in JIRA as per the priority of the cases received.

• Gained extensive knowledge on Governor Limits from the ability to optimize code to respect those limits.

• Created/Modified apex trigger, apex classes, visual force pages, Wrapper classes as per requirements and Salesforce Apex class, Apex Triggers, Apex Methods, Force.com IDE, Salesforce CPQ,Wave analytics, Eclipse IDE, Workflow and Approvals, profiles & permission sets, Role Hierarchies, sharing rules, OWD, Validation rules, Apex data loader, App Exchange, Escalation rules, SOSL, SOQL, Sales cloud, Service cloud,Email Template, formula, Apex Test Methods, Visual Force Pages, Visual Force Components, Integration, Sandbox, data loader, Salesforce Lightning, Lightning Web Components, Case feed, GitHub, Bitbucket

Languages Apex, C, C++, J2EE, Java

Web Technologies HTML, JQuery, CSS, JavaScript

J2EE Technologies Java Beans, JDBC, JSP

Operating Systems Windows NT / 2000, Windows Server, UNIX, MAC Languages Apex, C, C++, J2EE, Java

Databases Oracle, SQL, MySQL

3

worked on sharing through apex by share objects.

• Written apex batch, schedule classes by implementing Batchable, Schedulable interfaces for processing large data sets in scheduled intervals.

• Performed Admin activities as: Creating Workflows, lightning record pages, lightning paths, Process builders, Email Templates, Sharing Rules and permission sets.

• Worked on Design Documents for User Stories to capture requirements, technical details and responsible for guiding UAT Teams in Testing the assigned projects. Environment: Lightning, Agile, JIRA, Flosum, Salesforce Communities, Data Migration, Apex Sharing, Data Loader. Client: Office Depot, Boca Raton, FL

Role: Salesforce Lightning Developer September 2019 – Dec 2019 Responsibilities:

• Perform detailed analysis of business and technical requirements, in close collaboration with Product owners and client stakeholders.

• Worked on migration of lightning components to lightning web components (LWC).

• Integrating salesforce with external systems for product search and perform quote generation within salesforce.

• Working on Salesforce CPQ and automating processes on Salesforce platform.

• Created a process for sales team to self-price certain products using price books.

• Working on approval process for customer approvals on quotes.

• Written apex classes to make an outbound integration to external application by generating necessary apex stubs from WSDL using WSDL2Apex.

• Worked on migration of existing Java based Customer 360 application to salesforce application launching through custom button.

• Created triggers and developed UI for automating order creation once quote is been approved.

• Worked on remote site settings, connected app for oauth authentication, experience on certificate-based authentication of Salesforce for external systems. Environment: Lightning Web Components, Integration, Apex, Agile, JIRA, WSDL, SOAP Integration, Change sets. Client: US Bank, Richfield, MN

Role: Salesforce Integration/Lightning Developer January 2019 – August 2019 Responsibilities:

• Developed custom REST web service classes for integrations with Account and mainframe systems.

• Involvement in activities of the project such as documenting functional and nonfunctional requirements, analyzing the information.

• Designed and developed Apex Classes along Controller Classes Extensions and Apex Triggers.

• Used HTTP Callout using JSON to fetch records/data from other system and redirect user to record on integrated system on lighting component button click.

• Worked on Implementation of new buttons and actions in lightning components.

• Involved in creating account on Jitterbit and run application along with mapping of external databases and 4

salesforce.

• Working with Admin Team to create profiles, OWD, Implementing object and field level security bases on client requirements.

• Experience working on Jitterbit Data loader for create, insert, query and bulk loader through salesforce platform.

• Created aura-based components, attributes, controllers which can be compatible to access through lightning app builder.

• Worked on data loader for insert, update and bulk import or export data from salesforce objects.

• Worked on remote site settings, connected app for Oauth authentication, experience on certificate-based authentication of Salesforce for external systems.

• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.

• Worked on rally, VersionOne for requirement gathering and moving requirements to various levels once they are done.

• Practical knowledge on Visual studio code, Salesforce CLI and Salesforce DX.

• Writing test classes and checking code coverage for more than 80% before deploying them to Production.

• Embed lightning components in visual force page by using Lightning out feature by event-driven programming.

• Worked with different integration issues, managed custom webservice logs in integration.

• Implemented Security access to the user profiles by creating Object level security, Field level security and Record level security.

• Used tools like TFS to keep track of time for development and maintain the tickets while work as part of BAU support team.

• Used sandbox for testing and migrated the code to deployment instance after testing using eclipse and change set.

Environment: Lightning, Jitterbit Data loader, Integration, Apex, visual force, Agile, Version one, Change sets, Eclipse. Client: State farm/ Salesforce Professional Services September 2018- December 2018 Role: Salesforce Lightning Developer

Responsibilities:

• Experience with Salesforce Lightning UI and Lightning Data Service to update or insert the record as per needed.

• Responsible for using the data loader, migrating the data, implemented field level security along with page layouts, created users, profiles, public groups and sharing rules as needed.

• Enabled Aura framework, by adding aura attributes for events to focus on logic and interaction in lightning applications.

• Worked on Salesforce1 platform to build mobile app by enabling lightning components for use in salesforce1 platform.

• Knowledge on setting customer and partner communities and using community builder for customizations.

• Experience in building reusable UI components and pages within lightning component framework.

• Created a process for sales team to self-price certain products using price books.

• Developed various custom report types, reports and report folders for different user profiles based on the need in organization.

5

• Worked on Salesforce Knowledge Management to upload Articles into Salesforce to deal with Cases effectively

• Created email templates and worked on workflows for field updates, email alerts and related tasks.

• Worked on Visual force pages, sharing visual force pages between classic and lightning, developing alternates for java script codes.

• Involved in daily standup meeting, scrum and PO meetings.

• Worked on apex classes, controllers and extensions depending on the functional needs.

• Implemented web based case management automation- web to case, email to case (on case object) to track and solve the customer issues.

• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development. Environment: Lightning migration, Apex, visual force, service console, Agile. Client: Cisco Systems, Morrisville, NC October 2017- August 2018 Role: Salesforce Developer/Administrator

Responsibilities:

• Constant interactions with the stakeholders (PO`s) to get up to date business requirements and demonstrate the project status.

• Experience with Salesforce Lightning UI and Lightning Data Service to update or insert the record as per needed.

• Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

• Responsible for using the data loader, migrating the data and integrating Salesforce.com platform with other third party tools using Restful Web Services.

• Performed customization using Apex and visual force and worked with Auto response rules and escalation rules for case management.

• Invoked Apex triggers using Apex data types, Assignment statements, loops, Locking statements, Exception statements .

• Have built the flows which embedded lightning components for object fields and assigned the input and output variables in order to get a screen flow between the components with the help of lightning buttons.

• Worked on Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and upgraded some Apps from Salesforce Classic to Lightning to develop rich user interface.

• Worked extensively in customization of service cloud console by embedding visual pages in custom console component, highlight panel and interaction log.

• Effectively created formula fields, dashboards, custom report types, profiles & users,configured permission sets to meet the business requirements

• Approval processes, Process visualizers were thoroughly used throughout when needed.

• Worked with OWD, Role hierarchy, sharing rules, Apex Callouts, Junction objects, roll-up summary fields, look up relationships, Master detail relationships and other field dependencies.

• Worked in all phases of Software Development Life Cycle (SDLC) such as Agile, scrum and waterfall.

• Created Salesforce training manuals, Configuration workbook and Technical Documentation on implemented requirements.

6

• Wrote test classes to obtain a code coverage of 85% minimum, performed User Acceptance test, Business Acceptance test and created scripts for testing.

• Worked with version control Bit Bucket along with tools like Source tree, ANT for the deployments.

• Conducted meetings with on-shore and off-shore teams to update with the project status and for resolving the defects.

• Monitored the deployment process for every release and supervised the deliverables. Environment: Salesforce Classic, Lightning, Service cloud console, Integration, Customization, Configuration, Sales cloud, service cloud, Source Tree, Agile, Waterfall, Bit Bucket. Client: BCBS Association, Chicago, IL December 2016 – September 2017 Role: Salesforce.com Developer

Description:

Blue cross blue shield Association is federation of many united health Insurance organizations, providing health insurance and health plans to consumers using cloud technologies all over US. It offers personalized support to help the consumers stay fit. By using service cloud portals, it enables them to access data on their work out regimens, upcoming appointments with their doctors and more.

Responsibilities:

• Communicated with various business team members to collect and document the requirements.

• Participated on preparing the Technical Design Document regarding the client requirement.

• Functional requirements were fulfilled using apex classes, apex triggers, Visual force pages. Worked with Validation Rules to have the out of box functionality achieved.

• Performed bulkification to trigger using Collections like List, Set and Map without exceeding Governor Limits and wrote the helper classer to support Apex triggers.

• Worked on automation of actions such as creating and updating the custom object records by Process Builder.

• Responsible for implementing certain components of the UI using Salesforce Lightning methods were created for updating the records.

• Wrote SOQL and SOSL queries within custom controllers, extensions and triggers.

• Engaged in review and business analysis by Wave analytics.

• Updated, Inserted and Imported data into Salesforce.com using Apex data loader, import wizard.

• Created Custom App and Console App. Worked with Salesforce1 and App Exchange applications.

• Have integrated call center system into salesforce through JavaScript API.

• Developed analytics on data within and out of organization and created dashboards, reports by Wave Analytics.

• Knowledge on Salesforce CPQ for delivering accurate Sales quotes.

• Responsible for setting up Salesforce knowledge, live agent in service cloud.

• Worked on customer community pages to display necessary objects accordingly for the customers.

• Worked with Automating Case Management (phone, chat, email) and configuring Salesforce Console by implementing Service Cloud.

• Worked with rollup summary fields, lookup relationship, junction objects, master detail relationships, formula fields and other field dependencies.

• Developed workflows and approval process for approving new accounts and business processes.

• Conducted unit testing for every code and wrote the test methods. 7

• Performed the daily Scrum calls with the Business users and updated them with the project updates.

• Migrated the code from Personal Sandbox to Dev by using GitHub, Jenkins and migrated code from Dev to QA using Force.com IDE and ANT.

Environment: Salesforce.com CRM Application Platform, Apex Language, SOQL, SOSL, Process builder, Workflows, Approval Process, Community Cloud, Lead Management, Jenkins, Wave analytics, GitHub, Eclipse, Scrum, Agile. Client: Tetra Tech, Berryville, VA January 2016- November 2016 Role: Saleforce.com Developer/Administrator

Responsibilities:

• Responsible for collecting requirements and making the required applications.

• Created leads and managed the conversion into Account, contacts and opportunity.

• Developed various custom objects and maintained security using security rules.

• Worked with reports, dashboards, roles, permission sets, security, sharing rules, profile &users.

• Performed customization using Apex and Visual force and used Sandbox for testing.

• Invoked Apex triggers using Apex data types, Assignment statements, loops, Locking statements, Exception statements.

• Experience with Anonymous blocks by compiling them with web services API and system log console

• Proficient in creating actions such as outbound messaging, email alerts, creating task through workflows.

• Integrated apex with external services using SOAP and Restful web services.

• Worked on service cloud module such as web-to-case, Escalation rules, and Assignment rules.

• Extensive knowledge on Application Security concepts such as SSO, Authorization(OAuth), Authentication(IDP) and managed the static resources.

• Responsible for using data loader, ETL tool and migration of data.

• Developed Queues and used assignment rules to manage the contacts.

• Worked with various Ajax tags such as Action support, Action Function, Action Region, Action Status and Action Polar.

• Responsible for data mapping, data acquisition, and integration through data base.

• Responsible for conducting meetings and interacting with official and unofficial clients. Environment: Workflows, Reports, Sandbox, Apex, service cloud, sales cloud, integration, chatter, Community cloud, Visual force, Queues, Ajax, custom reports, studios and builders, Data loader. Client: MicroSpark IT Solutions, Hyderabad, India July 2014 -- December 2015 Role: Salesforce.com Administrator/Developer

Responsibilities:

• Responsible for collecting requirements.

8

• Worked on salesforce.com Standard Objects like Leads, Accounts, Contacts, Opportunity, Forecast, Campaign, Leads, Contacts, Cases, Reports and Dashboards.

• Implemented Component-based security by using Tab permissions, Record Type permissions and Field Level security.

• Worked on Apex Data Loader tool and Data Management.

• Developed Public Groups, Queues, Permission Sets, Profiles, Users and Security Setting based on Role Hierarchy.

• Created workflow alerts for email alerts, field updates and outbound messages.

• Queried Multi-currency field and created formula fields for currency exchange options.

• Performed the SFA (Salesforce Automation) for the management processes such as Lead Management, Opportunity Management, Account and Contact Managements.

• Designed UI using Visual Force Pages.

• Performed SOSL &SOQL for data manipulation need of application.

• Developed Apex classes, Controller classes for various functional needs.

• Developed Unit test class for Apex class and worked for improving code coverage.

• Migrated the code to production after testing using Eclipse and Change sets. Environment: Salesforce.com Enterprise edition, Workflow and Approvals, Sandbox, Eclipse IDE, Apex Data Loader, Apex Explorer, Change sets, Apex, Visual Force Pages, Components, Controllers & Extensions), SOQL, SOSL, HTML, AJAX.

Contact this candidate