JOHN

ROMMEL

MARCELINO

john.rommel.marcelino@

outlook.com

240-***-****

Columbia, MD 21046

SKILLS

• Microsoft Office Suite

• Windows/Mac/Linux OS

• Building PCs

• Basic SQL

• Basic Python

• Basic Windows Command

Line

• Communication

• Sales

• Troubleshooting

• Quick-Learner

• English

• Tagalog (Filipino)

• Currently learning Korean

CERTIFICATIONS

CompTIA ITF+ Certification

March 2020

Solo Learn SQL Fundamentals

Certification

June 2019

PROFESSIONAL SUMMARY

Dependable employee with 4 years of experience providing efficient, high-quality customer service to guests in professional settings. Adaptable individual with expertise in troubleshooting, computer hardware and software, team collaboration, and resolving issues with customers, coworkers, and management.

WORK HISTORY

Hot Pot Hero - Server

Ellicott City, MD • 09/2018 - Current

• Create incredible experiences for each customer so that they bring more recurring business into the restaurant

• Analyze situations and prioritize accordingly when the restaurant reaches full capacity.

Hair Talk by Andy - Assistant

Ellicott City, MD • 01/2019 - 09/2019

• Ensure customers have outstanding service throughout their appointment

• Answer calls and schedule appointments through the online MINDBODY client management application.

World Financial Group - Licensed Life and Health

Insurance Agent

Fort Washington, MD • 08/2014 - 02/2019

• Sell financial products and packages to a wide range of customers

• Troubleshoot any software or hardware problems that arise for both clients and agents

• Train coworkers via web conference, video tutorials, or remote desktop

• Setup all audio and visual equipment for events. EDUCATION

Howard Community College

Columbia, MD

Liberal Arts & General Studies

NPower

Baltimore, MD

IT Fundamentals & CompTIA

A+ Prep

Expected Graduation 06/2020

Kung Fu Tea - Cafe Manager

Ellicott City, MD • 07/2017 - 09/2018

• Resolve all customer complaints and employee issues

• Emulate the company's standards throughout hundreds of customer interactions

• Operate a POS system and train employees how to

operate the system.

ACCOMPLISHMENTS

Google Play Store - Indie Developer November 2016

.

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