Machine Operator Customer Service

RAUL LEAL

****.******@*****.***

T: 323-***-****

OBJECTIVE

A self-motivated biotechnology professional seeking a Technician position.

EXPERIENCE

MANUFACTURING TECHNICIAN, SECOND SIGHT MEDICAL PRODUCTS; SYLMAR; CA,2018-PRESENT

Second Sight's mission is to develop, manufacture and market implantable visual prosthetics. My role as manufacturing technician is to produce high quality medical devices based on established standards, guidelines and procedures in a cleanroom environment.

Manufacturing duties:

-Building assemblies under a microscope.

-Referencing to engineering drawings, using hand tools and approved manufacturing procedures to ensure precise and correct assembly.

-Inspecting assemblies/ sub-assemblies (RI/ QC). Using: engineering drawings, digital calipers, company approved procedures and visual inspection.

-Sterile packaging of medical devices and subassemblies.

--R&D technician experience: developing manufacturing processes and documentation.

-Maintaining documentation of all work and inspections performed using company approved documentation practices.

-Inventory management.

SPECIMEN PROCESSOR, QUEST DIAGNOSTICS; WEST HILLS, CA-2018

Quest Diagnostic’s mission is to improve the health of patients through superior diagnostic testing, information and services.

-Collected blood, tissue and other laboratory specimens and prepared samples for lab testing.

-Assessed need for, ordered, obtained and interpreted appropriate lab tests.

ASSEMBLY I-II, BOSTON SCIENTIFIC; VALENCIA, CA 2015-2018

Boston Scientific’s mission is to transform lives through innovative medical solutions that improve the health of patients around the world. My role as an assembly technician was to produce high quality parts based on established standards, guidelines and procedures in a cleanroom environment for the company’s patients.

Manufacturing duties:

-Production line management.

-Inventory management and control

-Building assemblies under a microscope. Referring assembly drawings, hand tools, approved manufacturing procedures (digital calipers) to ensure precise and correct assembly.

-Inspecting components/ assemblies/ sub-assemblies (RI/ QC). Using: engineering drawings, digital calipers, company approved procedures and visual inspection.

-Processing rejected and accepted items according to company approved labeling, segregation and documentation procedures.

-Maintaining documentation of all work and inspections performed on company approved documentation practices.

-Trainer for new cleanroom technicians on manufacturing procedures and cleanroom orientation.

MACHINE OPERATOR/GLASS CUTTER, ANTHONY INTERNATIONAL; CA 2015-2015

-Ability to operate production line machines.

-Working in a production line as a team.

-The ability to input correct measurements to effectively to complete my orders.

-Operate a forklift to move product.

-Communicate with coworkers verbally to combine measurements and meet goals.

ADDITIONAL EXPERIENCE

LUMBER ASSOCIATE, THE HOME DEPOT; WEST HOLLYWOOD, CA 2019-PRESENT

-Providing superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

-Using extensive product knowledge to assist customers in finding solutions to problems and making product recommendations.

-Kept facilities clean, neat and organized.

-Determined customer needs by asking relevant questions and listening actively to the responses.

SALES ASSOCIATE, MACYS; SANTA ANITA, CA 2015

-Prepared merchandise for sales floor by pricing or tagging.

-Consulted with store managers on bases to perform loss investigations.

-Communicated accurate information about promotions, customer programs and -products, providing exceptional customer service and driving retention.

-Priced merchandise, stocked shelves and took inventory of supplies.

-Engaged with customers in a sincere and friendly manner.

-Answered customer questions regarding merchandise and pricing.

LEAD EVENT COORDINATOR, YOUTH DEVELOPMENT PROGRAM; WEST HILLS, CA

2014-2015

-Provided customer support to over 60 children's parents.

-Athletic Director for the entire after school program, which involve organization of teams, parents, locations, and funding.

-Maintain adherence to school conduct and safety protocols.

-Paired individuals to achieve the best fit for athletic and academic programs.

-Upheld safety standards at all practices, games and events.

EDUCATION

CALIFORNIA STATE UNIVERSITY NORTHRIDGE - NORTHRIDGE, CA — ENGINEERING TECHNOLOGY – 2013 to Currently.

BENJERMIN FRANKLIN HIGH - LOS ANGELES, CA - 2013

ADDITIONAL SKILLS

-Bilingual (SPANISH)

- Excel, Power Point, Microsoft word.

-SOP,MOP and ability to read blueprints

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