Christopher W. Brinkley
*** **** ****** **** **, Apt 102 • Clayton, NC 27527 • 919-***-**** • ********@*****.*** Operations Management I Customer Service I Supply Chain Summary of Qualifications:
● Scheduling ● Project Management ● Training
● Purchasing ● Inventory Management ● MS Office Proficiency
● Customer Management ● Order Management ● Report Development Education:
Virginia Tech: Blacksburg, Virginia, 2001
Bachelor of Science, Economics
Professional Experience:
Penn Compression Moulding, Inc (Custom molder)-Smithfield NC February 2019 - November 2019 Plant Manager
● Managed a staff of 6 managers who were direct reports and a total of 50 to 60 total employees on site
● Responsible for entire facility’s safety and identifying any potential hazards which included leading safety meetings with each department present
● Monitored labor levels to determine staffing needs and requirements as well as providing final approval on all new hires
● Scheduled labor to be beneficial and most productive and cost effective
● Headed up teams to ensure multiple ISO audits were passed
● Worked with the quality department and customers to determine new standards on products produced
● Priced out new and old jobs to be profitable
● Highest point of escalation for any customer complaints
● Worked with multiple teams on supplier quality and following up with vendors to ensure they met the criteria we set forward
● Provided ideas for and participated in process improvement initiatives to lower on site costs and increase quality
Advance Auto Parts Corporate - Raleigh, NC August 2018 - February 2019 Inventory Supply Planner
● Monitored inventory levels at distribution centers
● Placed PO’s and transfered inventory between distribution centers for standard restock, resets and marketing events
● Participated and contributed in new marketing plans as a representative from the Inventory team
● Handled special orders from the store level to satisfy special customer orders
● Forecasted inventory needs for the upcoming quarters and years through an MS Business Intelligence prediction module
Professional Experience Continued:
Penn Compression Moulding, Inc (Custom molder)-Smithfield NC April 2013 – August 2018 Materials Manager
● Supervised two positions (Customer Service Representative and Shipping Coordinator) as integral parts of the business that maintained and met customer requests
● Purchased all materials for 300+ different finished goods for 30+ customers and monitored pricing from multiple vendors
● Scheduled jobs to maximize efficiencies and ship customer orders on time
● Tasked with repricing of customer parts due to changes in vendor pricing
● Created new reporting for tracking customer orders, the daily ship schedule and efficient work order scheduling
● Created new “price books” to track changes to customer pricing and costs of materials
● Coordinated work order schedule with operations to ensure that customer needs were met
● Served as an escalation point for special requests or needs from customers
● Became proficient in Global Shop ERP system
Bobbees Bottling (Custom Co-packer)-Louisburg NC October 2012 – April 2013 Supply Chain Manager (Relocation)
● Purchased all materials and ingredients for customers and monitored pricing from multiple vendors
● Sourced new materials and ingredients for new and existing customers from multiple vendors
● Participated in pricing of customer goods
● Created new reporting for tracking open PO’s and work order shortages
● Created pricing quotes for new customers and/or new products
● Created and loaded standards/BOMs for new products and loaded them into database
● Modified existing standards/BOMs when changes were needed ModusLink Corporation (Supply Chain)-Morrisville NC April 2008 – September 2012 Account Services Manager (August 2010-September 2012) (Layoff)
● Acted as primary customer contact for service related questions and requests
● Responsible for developing collaboration among all team members while managing day to day operations and ensuring senior management expectations
● With great attention to detail, led and coordinated high profile projects to successful completion
● Monitor and assist NPI, procurement, and planning teams to ensure all components were in house and available for customer orders
● Served as an escalation point for special requests or needs from customers
● Ensure operations are in full compliance with ISO 9001:2008 processes Professional Experience Continued:
Account Representative (April 2008-August 2010) (Promoted)
● Prepared customer order reports from MS Access then lead daily conference calls with customer to review
● Analyzed data, including orders and daily production reports in MS Excel to ensure customer needs were being met
● Ensured 200+ customer orders were shipped daily
● Assisted line level employees with packaging and shipping to help ensure client standards
● Helped facilitate 100% accuracy in our inventory through accurate receiving, order fulfillment, and routine cycle counts
● Became proficient in IFS ERP system
GameStop, Inc (Retail) - Wilmington, NC and Blacksburg, VA August 2001 – March 2008 Store Manager (September 2002 - March 2008) (Relocation)
● Trained, promoted, retained, and increased overall productivity of employees in 3 stores
● Excelled in increasing sales and customer traffic
● During six year tenure, have held total operation control of three locations leading each to significant achievements and overall profitability
● Maintained consistent shrink numbers in all three locations (000 shrink percentage at one point)
● Furthered skills in merchandising and operations
● Invited to participate in setup of five new locations Assistant Manager (August 2001 - September 2002) (Promoted)
● Assisted Store Manager with day-to-day operations
● Provided superior customer service and addressed all inquiries and concerns in a timely manner
● Maintained accountability for cash management and loss prevention
● Facilitated receiving & sending of product shipments and inventory