Customer Service Sales

Derek Claytor

**** *** ****** *.*, Minneapolis, MN 55414

651-***-**** **************@*****.***

Call Center Pro with Inbound & Outbound Experience

Collections Sales Customer Service

Customer-centric, (English) call center representative with a history of top-ranked production in inbound and outbound call centers. Routinely singled out for high-volume, high-quality work within deadline-intensive settings spanning collections, customer service and sales areas.

Professional Experience

Customer Traak, Inc. (Supports Car Dealerships Nationwide with scheduling) Roseville, MN

Call Center Representative 2017 to 2019

Using my time management skills and my ability to connect with every customer in an inbound/outbound calling center my primary job duties included answering inquiries, determining solutions, fulfilling request, resolving problems, upsale of products and services, and maintained the database.

Rells Evaluation, Inc (Schedules appraisals for Wells Fargo) Bloomington, MN

Appraiser Scheduler 2016 to 2017

Acting as a liaison between appraisers and loan officers my primary responsibilities included scheduling appraisals for loan officers nationwide, ensuring that the appraiser is licensed and complying with state and government laws, provided excellent follow-up with loan officers, demonstrated excellent communication skills to increase Wells Fargo profitability.

Target Financial (Collections Credit card Department) Minneapolis, MN

Collections Agent 2014 to 2015

Using my knowledge of the FDCPA Act regulations my primary responsibilities included contacting customers by phone to resolve unpaid credit card debt and insufficient payments, maintained que,of accounts, skip traced, process check and credit card payments and effectively overcame objections to negotiate payments.

Calvary Portfolio (Collections of student loans) St. Paul, MN

Collections Agent 2012 to 2014

Using my knowledge of the FDCPA Act regulations my primary responsibilities included contacting customers by phone to resolve unpaid student loan debt and insufficient payments, maintained que,of accounts, skip traced, process check and credit card payments and effectively overcame objections to negotiate payments.

Abt Associates Inc. (Research and consulting firm) Bethesda, MD

Receptionist 2008 to 2011

Answered all incoming calls fielding and screening to the appropriate staff, scheduled executives board meetings and conferences. Acted as the primary contact between vendors and the company to ensure that facilities management operated smoothly.

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