Data Analyst Customer Service
Resume:
NEAL
HESSBURG
[***** Johnson Avenue South]
[Bloomington, MN 55437]
[********@*.***.***]
OBJECTIVE
My objective is to apply my passion for statistics, analytics, and actuarial science to my career. I would be grateful for the opportunity to administer my leadership, strong work ethic, and enthusiasm to a growing and progressive company. I value obtaining knowledge and trying new things to improve myself and the company I work for.
EDUCATION
[Thomas Jefferson High School in Bloomington, MN]
[SEPTEMBER 2011] – [JUNE 2015]
-Graduated with a 3.5 GPA
-Enrolled in Honors and AP classes
-Participated in multiple volunteer programs
[Major: Statistics and Actuarial Sciences]
[Minor: Finance]
[University of Minnesota - Duluth]
[AUGUST 2015] – [MAY 2020]
-Currently holding a 3.2 GPA
-Member of the Data Science Club
-Co-Founder of the Foosball Club
EXPERIENCE
[Data Analyst Intern]
[MTS Systems Corporation]
[MAY 2019 TO AUGUST 2019]
As an intern at MTS Systems, I collected and analyzed large data sets from SAP and Salesforce to create visual presentations and reports using Tableau and Excel to help the company better understand where improvements need to be made in the service field. I also generated reports on more specialized projects given to me by employees.
[UMD Hockey, Basketball, Football and Baseball Statistics and Analytics Intern] [University of Minnesota - Duluth]
[AUGUST 2019 TO PRESENT]
As an intern at UMD, I take part in live collection of statistics from the hockey, basketball, football, and baseball teams to help the teams better understand areas in need of improvement.
[Sports Data Analyst Intern]
[Performance Athletix]
[MAY 2018 TO OCTOBER 2018]
As an intern at Performance Athletix, I took part in assisting collegiate and professional athletes by recording data, entering data, and generating player reports from their workout performance, diet, sleep, and attendance of workout sessions. The reports are then created to inform the athletes about areas they need to work on, as well as helping to rehabilitate from injuries. The reports can be used by the parents, athletes, and agents of the players. I worked extensively with Microsoft Excel, Word, and PowerPoint including other programs like R and SQL as well.
[Marketing / Advertisement / Customer Service Intern]
[Regal Connection]
[MAY 2017 TO OCTOBER 2018]
As an intern at Regal Connection I performed multiple duties. I advertised Regal Connection's products on websites such as Amazon and eBay, while at the same time receiving customer service calls and handling returns from customers. I also entered data and statistics for products sold by the company, as well as conducting research to determine the best ways to appeal to customers.
SKILLS
Tableau
SAP
Salesforce
SQL
Large Data Experience
Experience with R
Some Python
Some C++ Coding
Data Analytics
Data Entry
Data Interpretation
Microsoft Applications
Extensive sports knowledge
Hard-working habits, learned through job experience and sports.
Flexible
Time management
ACTIVITIES
College Activities: [Data Science Club] [Intramurals] [Co-Founder of the Foosball Club]
Other:
I participated in High School Hockey and was the captain of my team. PFC and Jagcorps. PFC and Jagcorps were volunteer classes offered by my high school that taught students to give back to the community by providing hands on opportunities to volunteer.
References
Becky Kramer
Manager at MTS Systems Corporation
*****.******@***.***
Chris Dewane
Owner of Regal Connection
952-***-**** or *******@***************.***
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