Salesforce Sales
Resume:
NIDHI PARIKH
*************@*****.***
PROFESSIONAL SUMMARY
•Around 5+ year’s of experience working as an IT Professional working on Salesforce CRM Administration & Development.
•Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.
•Proficiency in SFDC Administrative tasks like Creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Queues, Public Groups & Email Templates.
•Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce Custom Objects, Lookup Relationships, Junction Objects, Master-Detail Relationships.
•Extensive experience in Designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
•Experience in Salesforce.com Governors limit and Data Modeling.
•In Salesforce.com have extensive exposure of different entity like Lead, Campaign, Account, Opportunity, Order, Quotes, Reporting, Email Administration, Admin Activities.
•Implemented and Integrated services for complete CPQ software, worked on Apttus CPQ (Configure Price Quote) tool.
•Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force and Force.com API.
•Proficient in dealing with the functionalities related to the Sales Cloud, Service Cloud and have knowledge on Marketing Cloud.
•Solid understanding on OOPs concepts, Java & worked on Reports and Dashboards.
•Extensive experience in automating processes using Process Builder, Workflow Rules, and Visual Workflows.
•Expertise in building new apps with the Lightning App Builder and Lightning Components.
•Experience in designing Custom Apps, Custom Objects, Custom Fields, Page Layouts, Workflow, Process Builder.
•Good Knowledge of Salesforce Standard Objects - Campaigns, Leads, Accounts, Contacts, Opportunities, Cases etc.
EDUCATION
•Bachelors of Technology in ECE from Gujarat Technological University.
TECHNICAL SKILL-SET
OPERATING SYSTEMS
Windows( 7, XP, 2000), Linux
METHODOLOGIES
MS SQL Server DBA, MS SQL Server 2008, SDLC, OOAD
LANGUAGES
C, C++, Java, XML, HTML, JavaScript, Jquery
TOOLS
MS Server 2000/2005,2008 R2, MS Office 2010, Eclipse 3.0, Netbeans, Win SCP, WinCVS, Bugzilla, Salesforce, Netsuite
SALESFORCE TECHNOLOGIES
Force.com,Salesforce CRM, Apex Language, Apex classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Custom Objects
SALESFORCE TOOLS
Eclipse,Force.com,Eclipse IDE Plug-in,Force.com Data Loader, Force.com Platform (Sandbox and Production), Apttus CPQ.
WORK EXPERIENCE
AETNA, Hartford, CT April’2019 – Till Date
Role: Salesforce Consultant
Roles & Responsibilities
•Experience working across various SFDC implementations covering Sales cloud, Community cloud, & App-exchange applications.
•Interacted with various business team members to gather and documented the requirements.
•Used Apttus CPQ in order to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability.
•Good experience with HTML, CSS, JavaScript, jQuery and AJAX Tools.
•Utilized Auto-Task and JIRA for tickets.
•Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
•Involved in building Lightning components, pages and apps.
•Involved in the Lightning App Builder empowers to build apps visually, without code, quicker than ever before using off-the-shelf and custom-built Lightning components.
•Consistently followed a regimented Salesforce sales process from prospect to closed won business.
•Created email templates and inbound emails using Visual Force for clients.
•Implementation of Data Loader for loading the data from .csv files in the objects like accounts and contacts.
•Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
•Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
•Integrated using SOAP based web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
•Experience in Apex Classes, Visualforce pages, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
•Built solution on Salesforce.com platform, including development in Force.com, Visualforce, Lightning, Apex, Web Services and API's.
•Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
•Worked with Salesforce support to address the technical challenges and governor limits and addressed the issues posted in system testing and UAT Testing and reported from the client side.
Environment: Salesforce.com platform, Visual Force Pages, Apttus CPQ, Lightning Component & Controllers, force.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE, HTML CSS.
Farmers Insurance, Fort Worth, TX January’2018 – March’2019
Role: Salesforce Administrator
Roles & Responsibilities
•Administrated and monitored the company’s Salesforce CRM application. Created the workflows for various tasks, field updates and email alerts.
•Designed and deployed Custom tabs, validation rules, Sharing Rules, Escalation Rules, Approval Processes and Auto-Response for automating business logic.
•Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
•Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
•Developed field & page layout customization for the standard objects like Account, contact, Leads.
•Maintained and gave permissions to communication templates based on Profiles.
•Created Reports and Dashboards as per the customer requirements.
•Worked on Record Types, Validation Rules, Triggers and Page Layouts.
•Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
•Imported data through Import Wizard.
•Worked on data migration from databases to SFDC using Data Loader.
•Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
•Performing the Risk Analysis and Cost Assessment for the Project implementation.
•Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
•Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
Environment: Salesforce.com, Workflow Rules, Page Layouts, Email Alerts, Validation Rules, Triggers etc.
eMDs, Austin, TX September’2016 – December’2017
Role: Salesforce Administrator
Roles & Responsibilities
•Created Custom App, Fully utilize Standard Components and Created Custom Components. Created Custom object, Created Custom tabs specifically for Custom objects, Created Standard Fields and Custom Fields.
•Created Object Relationships like 1:m, m:m, Master Detail and Lookup Relationship. And Connected two master detail relationship with junction object
•Used Schema builder to make pictorial view of different type of objects which made easy to understand relationship between objects.
•Created Formula fields to track number of visits, and to give discount on some product, Created cross object formula to reference merge filed on those objects.
•Made validation rules to make data to follow standards that has been specified. Used roll up summary field to get number of samples and invoice
•Worked with Visual force components to customize captions, headers and footers of a table and to embed a standard list view of an object.
• Used field dependency to give appropriate option in the drop down. Used page Elements types like Tag, Feed, Sidebar, Section, Links, Related List to access things more easily
•Modified Sales Standard App same as Star Pharma Customize app. Created Users, Roles, Public Groups, and queues. Created and managed standard and custom Profiles
•Used Field Level Security, Page Layout Security and Permission Sers to restrict access for all users. Controlled Record Visibility by using Organization wide default, Role Hierarchy, and Sharing Rules.
•Used different Business Process, Picklist Vales, and Page Layouts for different Record Type. Used Data Import Wizard and Apex Data Loader for appropriate Data Management.
Environment: Force.com, visualforce, custom objects, Apex Data Loader, Page-layouts, Data management, Data import wizard etc.
Investec, India Feb’2015 – August’2016
Role: Salesforce Administrator
Roles & Responsibilities
•Worked on various standard objects like accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.
•Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.
•Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
•Generated different Reports like standard, summary and matrix for quarterly and half yearly sales.
•Created and Customized the Dashboards to monitor lead activities based on sales geography.
•Successfully migrated code to deployment after testing the code in sandbox.
•Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and
•functionality of force platform application.
Environment: Saleforce.com, CRM Cloud, Workflow & Approval, Validation rules, Dashboards and reports.
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