Front Desk Customer Service

GLORIA D. FREEMAN

**** ***** **** ***** **: 240-***-**** Mitchellville, MD 20721 ***********@*****.***

Professional Summary

Dependable and courteous Front Desk team member with excellent administrative customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with over 30 years of proven performance in fast-paced, high-stress environments. Polite and accommodating. Over 30-year background in hospitality settings. Accustomed with working guests, families and VIP's to handle, promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Focused on bringing over 30 years of related experience, hardworking nature and strong attention to detail. High energy team player with excellent communication and planning skills. Proficient in coordination and support services for any operational or customer need. Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette.

Skills

Proficient in Accounts Payable, Accounts Receivable, Cash Receipts

Appointment information

Correspondence typing

Call routing

Package and mail receipt Technologically savvy

Experience

Accounts Payable Specialist/ Receptionist Relief Feb 2000 - Nov 2017

National Governors Association Washington, DC

2/2000-11/2017 Front Desk Receptionist Relief

Welcomed patrons and Governors to front desk and engaged in friendly conversation while conducting check-in process.

Performed administrative support including file maintenance, answering phones, as well as completing all duties within required timeframes.

Accounts Payable Specialist Feb 2000 - Nov 2017 National Governors Assciation Washington, DC

2/2000-11/2017 ACCOUNTS PAYABLE SPECIALIST

Coded iinvoices and other records to maintain organized and accurate records. Problem-solved accounts payable questions on behalf of internal team members, management and vendors.

Reconciled monthly statements and transactions to keep records current and accurate.

Handled high-volume invoice processing.

Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.

Accessed data and information to check entries, calculations and billing codes for accuracy. Served as liaison between vendors and customers to confirm iinformation and address client issues.

Reduced financial discrepancies by accurately processing invoices and journal entries. Addressed month-end closings for detailed reporting.

Education

Business Administration American University

Washington, DC

Accounting

Howard University

Washington, DC

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