ROY MANUEL (MANNY) ROBINSON, PMP, CFM

512-***-****(c)• 803-***-****(h)• adcl4k@r.postjobfree.com

Executive Leadership • Strategic Planning • Business Optimization • Change Management

Results driven executive with Guidewire Implementation success and legacy transformation experience. Accountable, pragmatic, goal oriented, focused, decisive, innovative, self-motivated, competitive leader with the ability to communicate and thrive in dynamic environments. Operations expertise with process improvement wins and project management strengths to drive innovation and end-to-end optimization.

Significant Accomplishments

Transformed corporate culture by implementing 7S program resulting in widespread adoption of security habits and procedures, SOC2 compliance, and reduced security risks across two companies.

Created a robust business development support network within a rapidly growing startup which enabled the sales team to achieve and exceed revenue targets.

Quickly evolved business domain knowledge to effectively manage across traditional boundaries and ensure excellence in information technology operations within a property and casualty systems environment for a successful Guidewire ClaimCenter, BillingCenter and PolicyCenter Implementation.

Provided Health and Safety Expertise to inspect and certify businesses in the OSHA Voluntary Protection Program (VPP).

Professional Experience

Vice President – IT Operations – July 2017 – Present

Seibels, Columbia, South Carolina

Property and Casualty insurance suite of business process services (BPS) and third party claims administration (TPA) services powered by world-class technology.

Successful on time implementation of full Guidewire Suite by managing onshore, offshore employees and contractors and running the day to day operations for software development, data center operations and technology infrastructure while ensuring maximum uptime, data security and system accessibility.

Changed culture by implementing 7S (sort-straighten-shine-standardize-safety-security-sustain) program resulting in SOC2 compliance, reduced security risks and widespread adoption across the company.

Director - Partner Sales, Partner Services & Business Development Manager 2008–July 2017

TSYS, NetSpend Corporation & Skylight Financial, Austin, Texas

NetSpend is the only company in prepaid debit industry to offer end-to-end solution for consumers and merchants with proprietary processing platform, card fulfillment, customer service and risk management capabilities.

Defined and communicated Strategic Goals, Vision and Team Focus for a startup in order to ensure consistent, predictable and high quality procedures, resulting in measurable process improvements.

Created support network team designed to enable sales team and account managers to exceed revenue targets.

Director of Operations 2006 - 2008

First American lender Solutions, Austin, Texas

Recruited by First America to lead core business and Indian offshore flood determination teams. Responsible for all key performance metrics (KPIs) and for team execution in Austin, Texas; Bangalore, Mangalore and Delhi, India.

40% production improvement with reduced headcount and flood map digitization and paper map elimination.

Developed Flood Process Improvement (FPI) program, which incorporated six sigma for first time into culture.

Innovation and new products launched (ParcelPoint and PxPoint) which evolved into CoreLogic venture

Global Custom Factory Integration (cfi) and After Point of Sale (APOS) 2004 – 2006

Dell Inc., Round Rock, Texas

Directed sales and customer advocacy for international and domestic customers providing CFI technical expertise and requirements for customer specific projects, non-standard hardware, software, asset services and installation.

Managed $120M/yr outsourced vendor relationship and internal APOS projects to extend and place warranties on federal, corporate and consumer systems.

Coordinated engineering, manufacturing, and Sales teams for ontime customer requirement direct deliveries.

Operations Manager 2000 – 2004

Dell Inc., Austin, Texas

Developed and managed 56 world class Latitude and Inspiron Portable manufacturing production associates.

Dell Gold Star for leading Global Environmental Health and Safety (EHS) Incident Database development.

Awarded Three Dell Bronze Stars for Customer Experience, Top Performing Team and Direct Model Service.

Professional Baseball Player – Texas-Louisiana League 1998 - 1999

Greenville Bluesmen Professional Baseball Club, Greenville, Mississippi

United States Air Force Assignments:

Executive Officer / Adjutant Rank: Captain 1993 – 1998

United States Air Force, Griffiss Air Force Base, New York

Supported the base commander, operations and maintenance officers of a combat ready B-52 squadron in management of the organization’s support services and Personnel Reliability Program (PRP) for nuclear readiness.

Primary administrator of over 20 essential programs vital to the daily operations of unit.

Personnel Operations Chief for over 800 joint force aircrews deployed to ROVING SANDS ’94.

Instructor / Coach

United States Air Force, United States Air Force Academy, Colorado

National Collegiate Athletic Association (NCAA) Division I Baseball coach and collegiate instructor

Handpicked by commander to run Equal Employment Opportunity (EEO) Program and Squadron EEO Training

Made impact as worldwide consultant - Headed the Academy Admission Office’s 131 Global Candidate Sites

Deputy Area Director for Central Texas Area 434 2003 – 2017

Admissions Liaison Officer for United States Air Force Academy, USAF Reserves

Education

M.A. Sports Administration Management University of Northern Colorado, Greeley, Colorado 1996

B.S. Bachelor of Science Leadership United States Air Force Academy, Colorado 1993

Professional Development

Green Belt Certification, Dell, Inc. Business Process Improvement Program, 2004

Project Management Professional Certification, Project Management Institute, 2005

Awarded Tallman Pin from US Air Force Academy for service as an Admission Liaison Officer 2014

Extra Ordinary Minister of the Eucharist for Holy Family Catholic School 2007-present

Holy Family Catholic School Basketball and Flag Football Coach 2012 - 2016

Cardinal Newman School Sporting Clays Shooting Team Coach and Safety Director 2019-present

National Certified Floodplain Manager, 2007

OSHA Special Government Employee, 2005

USA Judo Association, Black Belt, 1998

US Air Force Expert Marksmanship Award, 1995

Graduate US Air Force Command and Control School, 1993

Survival Evasion Resistance & Escape Graduate, 1990

Parachutists Badge, 1990

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