Customer Service Data Entry

Michael A. Myles

Email: **************@*****.*** Phone: (631) 252 – 2194

LinkedIn: https://www.linkedin.com/in/michael-myles-51088611a/

EDUCATION

Sacred Heart University, Jack Welch College of Business Fairfield, CT

Master of Science, Human Resource Management August 2017

Sacred Heart University, College of Arts & Sciences Fairfield, CT

Bachelor of Science, Psychology May 2016

Awards: Dean’s Scholarship/Academic Spirit Award

PROFESSIONAL WORK EXPERIENCE

s.com Pembroke Pines, Florida

Recruiter February 2018 – March 2020

Work with multiple clients in the Telecom and IT industry; including NOKIA/SAC Wireless, Century Link, Ericsson, MasTec and other Telecom/IT environments.

Run full recruiting desk: averaging 35-50 daily outbound calls, 2+ hours of candidate phone screening, source for sales, and generate leads to establish new clients

Responsible for managing full life cycle recruiting of Telecom and IT professionals for contract, contract-to-hire, and permanent placement positions

Use recruiting tools, and application tracking software including LinkedIn Recruiter, CareerBuilder, Monster, Indeed, and Dice

Recruit, pre-screen, interview, extend offers of employment, negotiate salary, perform reference checks, and verify employment within client guidelines for all new hires

Perform onboarding processes for new hires by completing E-Verify/ I-9 documentation, W-2, payment options, emergency contacts, etc.

Maintenance and data entry of applicant tracking databases, Microsoft Dynamics

People’s United Bank Fairfield, CT

Senior Customer Service Advisor August 2014 – June 2017

Performed exceptional customer and account services by building customer relations, reconciling issues, efficiently opening personal/business accounts, and cross selling products to exceed customer expectations

Processed withdrawals, deposits, cashed checks and bonds, made loan payments, and performed audits with precise attention to detail on a daily basis

Mitigated risk as per the policy and procedures of the bank and Federal Reserve by processing reports for cash handling over $10,000, reporting questionable transactions, and identifying fraudulent banking activity

Led and effectively coached and trained new employees to adhere to company policy and standards

INTERNSHIP EXPERIENCE

A+E Networks New York, NY

HR Intern June 2017 – August 2017

Performed audit with precision on the organizations Affirmative Action Policy

Built rapport with outreach organizations to strengthen the company’s Equal Opportunity goals

Prepared multiple presentations and pitched innovate ideas to corporate executives

Efficiently sourced 45 resumes/hour to help effectively assist candidate screening process

City of Bridgeport Bridgeport, CT

Labor Relations Intern May 2017 – June 2017

Organized I-9 Paperwork for new and existing employees

Drafted memo for employees and script for Mayor to welcome and inform new employees on career site

Shadowed and assisted Labor Relations Officer during Loudermill hearings and Grievances

SKILLS

Proficient in Microsoft Office Suite: Word, PowerPoint and Excel

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