Consulting Account Representative, Customer Success Manager

Peter Caliguri

********@*****.*** ** Ellis Street

781-***-**** Arvada, CO 80005

OBJECTIVE

To obtain a profession that has a significant blend of all of the skills I have gained over prior work experiences. Those skills include, but are not limited to, B2B Enterprise Sales, Account Management, Project Management, Data Analysis and Qualitative & Quantitative Analytical Research. I am always open to learning a new skill set as well as adapt to new work environments and business models.

EDUCATION

Boston College Chestnut Hill, MA

Bachelor of Arts in Economics & English May 2017

Cumulative GPA: 3.54

Notable courses taken:

Macroeconomic Theory: Analyzed current market trends, GDP, inflation as well as current fiscal and monetary policy being implemented in today’s market.

Studies in Narrative: Interpreted scholarly articles ranging in topics such as first wave feminism, Freudian psychology, and subliminal advertising. Transcribed my interpretations and findings of these texts into cohesive essays.

EXPERIENCE

Oracle Burlington, MA

June 2017 - February 2020

Consulting Account Representative

Promoted to Oracle’s Consulting Division in December 2018 as an Inside Sales Representative for the sole North American Consulting Inside Sales Division team in the company covering ERP/EPM Consulting Sales.

Engaged in researching both inbound and outbound B2B opportunities and successfully developed strong partnerships with C-level executives between Oracle Consulting and businesses ranging from SMB customers to Fortune 500 companies.

Operated as a liaison with Oracle’s internal network and potential Oracle Consulting customers to scope out implementation projects, negotiate pricing, and address contractual language adjustments.

Provided post-sale project management support in order to execute implementation to completion. This involved making staffing adjustments, working with support to expedite ticket resolution, scoping additional work, drafting extension work documentation, and functioning as the main point of contact between the client and the internal Oracle network.

Successfully closed <1M in consulting sales during my tenure in the organization with a quarterly quota of 625K. ERP/EPM Customer Success Manager

Focused on providing product lifecycle management for SaaS ERP & EPM customers with my B.O.B totaling

$6M in Annual Recurring Revenue.

Onboarded and trained net-new Oracle customers on how to appropriately leverage Oracle’s support structure, submit support tickets, access online training materials and customer portals, and connect with internal Oracle resources.

Hosted weekly cadence calls and webcasts with C-level executives to identify areas in which they could use assistance in user adoption and where they could leverage Oracle’s best practices to maximize their ROI.

Acted as a liaison between the client and Oracle by connecting customers with appropriate resources to address and resolve certain business challenges as a method of monitoring client satisfaction and retaining our install base.

Performed Gap Analyses Research to identify upsell opportunities and relayed information to the software sales team to assist in closing expansion opportunities.

Succeeded in closing deals for Oracle’s internal consulting and training services. Closed the most consulting and training packages on the floor generating ~300K of revenue for the company. Katz Media Group Boston, MA

Market Research Analyst Intern June 2016 – August 2016

Researched and pulled ranker data for domestic radio stations and agencies in order to assist VP of Sales in conducting business strategies to close potential sales opportunities.

Using data obtained from qualitative and quantitative research, worked closely with GSMs in drafting Cost Per Point price proposals for radio stations across the United States.

Reported findings to the VP of Sales and assisted in pricing determination and deal execution. At Your Service Staffing Boston, MA

Part-Time Bartender and Waiter May 2014 – 2016

Working twenty hours a week during college, serviced high net-worth events for clients such as the Museum of Fine Arts, the Institute of Contemporary Arts, The Science Museum of Boston, and the Children's Museum of Boston.

Teamed up with bartending and wait staff to ensure event functions efficiently. Silverside Detectors Incorporated Boston, MA

Finance Intern June 2014 – Aug. 2014

Analyzed depreciation trends, estimated pricing, and calculated asset values of physical capital donated to the start-up.

Performed a Fair Market Value assessment of the ~$160,000 donated material from Boston University and worked with the CFO in determining which products were able to be salvaged for the start-up or worth selling for profit.

Documented and highlighted process and results in Excel. ACTIVITIES

Boston College Chestnut Hill, MA

The Gavel September 2015 – May 2017

Composed weekly articles that focused on Boston College athletics.

Operated closely with lead editor of the Sports section of the online publication.

Contributed in weekly meetings by working with other staff writers in drafting new topics. Boston College Model UN January 2014 – May 2014

Served as one of the leader project managers for the annual Mock Model UN conference at the Four Seasons Hotel in Boston for High School Students across the country.

Conducted research analysis on multiple US Senators and then compiled the information found into coherent biographies for the students to use when adopted the senator’s role in the ‘Mock Senate’.

Implemented impromptu scenarios during the conference to challenge the students to use critical thinking when addressing sudden cause and effect situations.

SKILLS

Proficient in Microsoft Office: Word, Excel, PowerPoint, OneNote

Proficient with Stata statistical package

Experienced in Customer Enablement tools such as Customer Lifecycle Management (CLM)

Expertise in driving B2B Enterprise Sales Cycles

Through Oracle, Accredited in Level 1 Supply Chain Management Cloud with a specialization in their recently acquired Warehouse Management Solution LogFire

Deep understanding of the Oracle’s SaaS ERP/EPM suite (i.e. Account Receivables, Account Payables, Deal Management, Procurement Cloud etc.)

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