Data Analyst Training

JAMES UKONU

**** ******** **, *** *, SPRINGFIELD, IL 62703 217-***-**** *****.*****@*****.***

EDUCATION:

Master of Science in Data Analytics July 2020

University of Illinois at Springfield, IL

Bachelor of Science in Statistics, Second Class (Upper Division) Aug. 2008

University of Nigeria, Nsukka, Nigeria

CERTIFICATIONS:

Certification of Completion for SAS Machine Learning using Viya

SAS Training badges on Programming, Business Intelligence and Data Science

ITIL v3 Foundation, New Horizon Technologies Ltd.

Advanced Certificate in Leadership, Daystar Leadership Academy

Microsoft Certified Solutions Associate (MCSA) - Microsoft SQL Server 2012, NIIT Ltd.

Microsoft Certified Professional (MCP) - Microsoft SQL Server 2012, NIIT Ltd.

Basic Certificate in Leadership, Daystar Leadership Academy

Oracle 10g Database Administrator 1 (OCA), Purergem Global Concept Ltd.

SKILLS/QUALIFICATIONS:

Proficient in Microsoft Systems (including: Microsoft Excel, Outlook, Word, Access, and PowerPoint)

Web Management skills (Content Management System - Word Press)

Database Management and administration Skills (SQL)

Python and R programming skills. Proficient in SAS base programming.

Demonstrated ability to work independently and in a team exhibiting leadership skills, while being efficient, detail-oriented, yet highly organized

Excellent communication skills and a professional demeanor gained through extensive interaction with clients. Effective use of learning and study strategies and problem-solving

PROFESSIONAL EXPERIENCE:

Data Analyst/Information System Analyst (Intern) Aug. 2018–Present

Illinois Department of HealthCare and Family Services, Springfield, IL

Used SAS Enterprise Guide, BI Query and Teradata SQL to provide data analytical assistance for welfare fraud investigation, Medicaid eligibility reviews, etc.

Currently working on the third major case which is geared towards changing policies for state medical governance and payments on Medicaid.

Inspected dental billing data using distribution analysis, frequency analysis, spike targeting and other descriptive statistics

Applied algorithms to discover patterns and up-coding of payments using the SAS Enterprise Guide

Currently working on a predictive analysis Project of MCOs payments patterns and their various Procedure Codes using Python.

Big Data Analytics Project Aug. 2019 - Dec. 2019

University of Illinois at Springfield, IL

Sentimental Analysis of Amazon Alexa products (NLP/Voice Recognition Products) using Apache Spark

Predicted feedback views on the Amazon Alexa products using text, variation, and feedbacks.

Trained machine learning models for sentiment analysis and analyze customer reviews by showing distributions of positive reviews as well as negative reviews.

Displayed some exploratory data analysis that revealed variations contained in the dataset.

Handled the data cleaning and preprocessing tasks efficiently

Up-Sampled the imbalanced dataset and employed the weighted Loss Logistic Regression Model

Second and third models employed are random forest and GBT upon splitting the Data Frame into testing and training data set and up-sampling the training the dataset and fitting the pipeline on the up-sampled dataset.

Analyst, Implementation and Technical Services Apr. 2017–Aug. 2017

eTranzact International Plc., Victoria Island, Lagos, Nigeria

Queried the Sybase database while resolving transactions for customers and vendor while working with my team.

Provided technical support for all eTranzact products acquired by nine (9) Nigerian banks.

Coordinated and administered UAT for Banks and other merchants

Executed performance/delivery review with banks to monitor bank’s progress

Deployed and implemented eTranzact product & services to banks

Planned and implemented electronic document repository for internal use

Planned an efficient document distribution plan for both internal and eTranzact partners

Set up and managed an up-to-date repository for all eTranzact documents

Senior Analyst, Technology & Performance Management Nov. 2015–Apr. 2017

Sankore Investments, Ikoyi, Lagos, Nigeria

Managed Amazon Web Services (AWS) - Cloud Computing, system administration, network administration and database administration

Provided general software support and administration to staff and customers

Developed documentation of user guides and other resources Functional testing for the software development team

Conducted IT policy implementation, helpdesk and asset management for the company

Management Information System/Data Analyst Mar. 2014–Jun. 2015

UConnect Human Resources Ltd., Diamond Bank Plc., Victoria Island, Lagos, Nigeria

Maintained data standards, including adherence to the Data Protection Act

Trained over forty-five (45) agents including on the use of new Diamond Bank’s applications such as CR2

Managed workforce management, agents’ work scheduling and shrinkage management

Managed Agents Annual Leave Tracking and Systems and Applications Performance Monitoring

Conducted the collation of downtime reports and analyzation of man hours lost in the course of work in the Contact Centre

Monitored performance and parameters to provide fast responses to front-end users

Contact Center Agent (Team Lead/Shift Lead) Mar. 2012–Feb. 2014

UConnect Human Resources Ltd., Diamond Bank Plc., Victoria Island, Lagos, Nigeria

Trained old and new agents on the use of new Diamond Bank’s applications such as CR2, Microsoft Outlook applications

Coached and mentored other agents on call handling skills, product knowledge

Installed the Aspect application and set-up for agents on various computers

Queried CRM and other applications to ensure proper function

Database Administrator/Training Coordinator Jun. 2010–Feb. 2012

Purergem Concepts Ltd., Anthony Village, Lagos, Nigeria

Queried the Oracle database and applications testing

Developed, managed and tested back-up and recovery plans

Trained/conducted orientation for newly employed staff

HONORS AND AFFILIATIONS:

President of Honor Society at University of Illinois at Springfield

EY Professional Services and Technology Case Challenge (Winner)

Publicity Secretary for Nigeria Christian Corpers’ Fellowship

Attended Oracle BIWA Conference in San Francisco, CA

Participated in undergraduate business conference organized by Centre for Entrepreneurship and Development Research, UNN

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