Engineer Vmware
Resume:
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ARPAN TIWARY
Workday HRIS Analyst
Address A 407, Central Park Apt, Saravanampatti, Coimbatore, TN, 641035 Phone 789-***-****
E-mail adckza@r.postjobfree.com
Senior Workday Analyst with overall 12+ years experience, including 10+ years of IT experience Leveraging business knowledge, best practices, and expertise to identify opportunities for process improvements and helping to define both short-term and long-term product strategies. Proactively Collaborates with development teams, QA, and cross-functional business teams in the planning, design, development, and deployment of projects and product enhancements. Run loads and integrations into Workday including building EIB spreadsheets and loading planning results from People teams for promotions via Job Change, salary increases via Compensation Change, lump sum awards via One Time Payment, building EIB spreadsheets and loading Grade Profiles and loading new Job Profiles Providing knowledge and mentoring to Workday users. Skills
ERP-Workday,PeopleSoft HR / Finance, Zoho CRM
Domain -HR, Finance
Virtualization : VMware VI 3(ESX 3.x, ESXi 3.x, VirtualCenter 2.x) VMware vSphere 4 -ESX 4.x, ESXi 4.x, vCenter Server Business Analysis & Development
User Research and training
Operational improvements
Troubleshooting
Detail Oriented
Problem Solving
Customer Service
Work History
Oct 2017 –
Feb 2020
ThoughtWorks Support Analyst/ Workday Product Analyst ThoughtWorks, Coimbatore
Workday is a suite of connected applications that companies use to manage many aspects of their business.Workday was implemented for ThoughtWorks
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across 14 countries within a short span of 7 months with scope of configuring and establishing Hire-to-retire processes, Onboarding, self-service access to update data, basic compensation management, Payroll integration to ADP (for US
,Australia), Integrations to our other global systems - Greenhouse, Jigsaw, etc using Event Driven Architecture.
Arpan has played critical role in implementation of Workday for global big bang release, migration of data, vendor management and post implementation mapping business processing, building reports for Diversity reporting, headcount reporting, dashboards.
• Handling EIB mass uploads for Approved Positions, compensation and grade changes His role and responsibility are split broadly in following areas Business Analysis & Development
• Conduct discovery sessions with client to determine pain points and diagnose how Workday can provide value Breaking down high level requirements,
• Configuring the prioritized changes
• Assist the client and the Integration team with configuring and testing integrations between Workday, financial systems, and other 3rd party/custom solutions
• Assesses upcoming Workday release functionality and impacts to business processes Work with Stakeholders & team to be aligned with business priorities
• Pair with QA for Integration, Feature level testing
• Product Education Develop training materials and provide end-user support, training face to face and via remote
• Onboarding - New Users (Primarily) & Team Members Communication about releases
• Running Knowledge Sharing sessions
• Showcase for Users for new feature
• Support Zendesk Ticket Management
• Gather User Feedback Product
• Bug Fixing
• Frequent catchup with all regional users
• Research Product Research and Build subject and domain expertise
• Examine, challenge and incrementally improve the user experience of the product
• Keep pace with new functionality from Workday as part of Release Management in order to influence the strategic technical direction. Jul 2017 -
Oct 2017
ERP Specialist
On ThoughtWorks Direct Contract Position, Bangalore Role and Responsibilities :.
• Production Support for PS HR globally and Manage Zendesk Tickets.
• Onboarding new People Support Team member.
• Create People Support Team member access to PSHR.
• Extract or find queries on PSHR to People Support Team.
• Assist in quality analysis and manual testing of bug fixes and customization.
• Provide user training for system usage and features.
• Analyze the cards for reported errors, bugs and new customizations.
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• Mass uploads for various regions around salary changes, grade changes, personal data changes, Employed at ThoughtWorks PeopleSoft Finance Support Consultant and CRM Administrator for Zoho.
Sep 2015 -
Jul 2017
ERP Specialist
Callens Consulting Services Pvt Ltd., Bangalore
On Contract with ThoughtWorks India Pvt Ltd
• Supported Thought Works India Finance AP function for vendor invoicing.
• Has been actively involved in requirement gathering and closely working with Techops team to automate AP functions.
• Had participated during UAT and PS Finance Upgrade Deployment Sanity tests.
• Involved in implementing new mass upload features for Finance for Vendor creation, bank upload, holding and release of employee expenses for India.
• Involved in implementation and testing of new Banks, paycycle.
• Worked with OSCI PM for assignment cleanup of resources in Jigsaw and Sales Funnel.
• Provided inputs for accurately extracting data for India TDS calculation.
• Picked up new PS Finance 9.2 functionality like Workcenter, Query Building to help team members.
• Improved process to reduce contractor payroll management during Month End from 1.5 day to 3 hours.
• Resource Management Support for OSCI- Bahmni Account.
• Learnt various internal Applications - Sales Funnel, Jigsaw.
• Providing support for proper resource assignment within all internal apps to enable timely invoicing and proper tracking of time of resources on the project.
• Coordinated and worked closely with Client Principal, Product Owner,PM for CRM Tool Selection for OSCI Bahmni.
• Single Handed responsible for Implementing Zoho CRM,Testing, Finalizing, Building Database and Presenting to CP,PM.
• Responsible Feature Evaluation, Report Generation, Building Dashboards.
• Currently managing Zoho CRM tool for tracking opportunities, potentials and leads.
Jul 2013 -
Aug 2015
Self Employed
Vanshu Trading Company, Hyderabad
• Self Established business venture
May 2011 -
Apr 2013
Bangalore Technical Support Specialist
IBM India Pvt Ltd, Bangalore
Role :VMware Role L3 Support Engineer
• Provided 24 *7 VMware and Wintel support to the IBM Client Wolters Kluwer. The project deals in providing support to its customers in terms of maintenance, installation, and configuration and troubleshooting all the VMware and Intel Development, Stage and Production servers.
• Providing support by handling installation, troubleshooting & required
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configuration of the VMware servers and virtual machine as per client requirements.
• Performing Monthly Patching on VMware and Wintel servers as per contract.
• Validating and Signing the CTAM (Compliance Task Accountability Matrix) contract yearly for VMware and wintel servers with sending Geo.
• Providing Support for operating system issues and application related issues.
• Implemented auditing and system logging using syslog.
• Responsible for monitoring system performance and supporting servers to improve the performance.
• Coordinating account audits with auditors.
Apr 2009 -
Apr 2011
Engineer
KPIT Cummins GBS, Bangalore
Project and Role : L2 Support Engineer for GBS Client Vmware
• VMware Virtual Infrastructure 3.5,4.0,4.1: Install & Configure from VMware.
• VMware Virtual Infrastructure3.5,4.0,4.1: Deploy, Secure, Analyze from VMware.
• ESX Foundation and SAN Troubleshooting from VMware.
• VSphere 4.0 Delta Class from VMware.
• In depth experience in installing, configuring and troubleshooting VMware datacenter products like ESX/ESXi, Virtual Center, vCenter, Site Recovery Manager, Update Manager, Converter, VCB, Host Update Utility, Linked Mode utility and VMware Data Recovery (new product of vSphere 4).
• Fine tuning the VMware Infrastructure for better performance at every level on ESX and Virtual Machines catering to networking, disk, cpu, memory utilization.
• Performing benchmark testing with the use of tools esxtop, top on ESX and IO meter, perfmon, netperf for Virtual Machines.
• Setting up and troubleshooting features like HA/FT/DRS with EVC for the Virtual Machines for business continuity.
• Configuring CPU affinity, memory reservation and limit on resource pools and virtual machines for better performance of the overall infrastructure.
• Configuring and troubleshooting Virtual switches and distributed virtual switches, setting up of VLAN and managing port groups on virtual switches.
• Troubleshooting VMotion and storage VMotion, snapshot and corrupt header file issues and so on.
• Have in-depth knowledge and experience in troubleshooting ESX from both the GUI and the CLI and providing root cause for the issues.
• Have experience in handling FC/iSCSI SAN and NFS storage in conjunction with VMware products.
• Backup of Virtual Machines using VCB (1.5).
• Setting up Alarms/alerts for the infrastructure changes.
• Managing permissions for roles assigned to users accessing Virtual Infrastructure.
• Have handled diverse production environments.
• Have been continuously contributing towards technical issues by authoring multiple Knowledge Base articles.
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• Have been a part of the interview panel for new hires to the team and designing the training plan for them.
Apr 2008 -
Mar 2009
Software Engineer
Six Sigma Soft Solutions Private Limited, Bangalore Project SASE Client Tata Consultancy Service - The project deals in providing support to its customers on-site in terms of maintenance, installation, and configuration and troubleshooting.
• Responsibilities included Providing support by handling installation, troubleshooting
& required configuration of the VMware servers for various clients.
• Checking complex backup solutions to various clients with zero/minimal data loss.
• Efficiently handled areas like VMware, Right fax, Data Exchange and Unix Servers.
• Providing Support for various clients on operating system issues and application related issues.
• Implemented auditing and system logging using syslog.
• Responsible for monitoring system performance and supporting servers to improve the performance.
• Create account for user as per the service request by the clients for Data Exchange and Right Fax.
• Watching systems logs for problems.
• Creating account for user as per requested.
Aug 2007 -
Mar 2008
Service Engineer
Autark India, Jamshedpur
Support to its customers for window's desktop machines and applications (like Ms- office, Photoshop, Tally etc), maintenance, installation, and configuration and troubleshooting.
Provide desktop systems as per client requirement. Install required operating system and application. Provide support for hardware and software.
Education
Jun 2004 -
Jun 2007
Master of Computer Applications: Computer And Information Sciences
Osmania University - Hyderabad, MCA
Jun 2000 -
Jun 2003
BCA
Dr. B R Ambedkar University - Agra, BCA
Trainings
Attended Workday Education Centre trainings virtual and Face to Face
• Workday HCM
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• Workday Advance HCM
• Workday Report Writer
• Workday Security
Participated in Class Room Trainings
• VMware Virtual Infrastructure 3.5: Install & Configure from VMware.
• VMware Virtual Infrastructure 3.5: Deploy, Secure, Analyze from VMware.
• VSphere 4.0 Delta Class from VMware.
• Trained on Sun Solaris 9 and 10.
Certifications
Sun Certified System Administrator for Solaris10 o/s. VMware Certified Professional VCP (VI 310)
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