Pharmacy Customer Service

Anna Rayter

**** ****** * *** **

Brooklyn, NY **235

917-***-****

****.**********@*****.***

Professional Summary:

Staff pharmacist licensed in New York with Pharm D degree and 7 years providing top notch pharmacy services in retail setting. Dedicated to providing the highest quality patient care possible.

Licenses:

• Pharm D

• In good standing with the New York state Board of Pharmacy Skill Highlights

• Expert understanding of Medicare and Medicaid processes

• Exceptional patient care and interaction

• Excellent telephone etiquette

• HIPAA trained

• Counting and pouring expertise

• Certified Immunizing Pharmacist in New York State Inventory

• Patient counseling expert

• Immunization certified

• CPR Certification

• Exceptional patient care and interaction

• Pharmaceutical storage awareness

• Efficient and accurate

• Strong decision making ability

PROFESSIONAL EXPERIENCE

Kmart pharmacy

Pharmacy Manager

4/14/19 to 3/1/2020

• Managed staff including technicians and a staff pharmacist

• Immediately responded to recalls and returned medications to Medturn

• Kept a tight control on the inventory and returned medications that are not needed to the wholesaler

• Administered immunizations against the influenza, pneumonia, tetanus, pertussis, whooping cough and shingles

• Entered information about the administered vaccines into the citywide immunization registry (CIR)

• Provided exemplary patient care and customer service

• Resolved customer complaints quickly and ensured customer satisfaction

• Worked towards increased pharmacy profitability

• Insured compliance with all state and federal regulations

• Made sure pharmacy followed all company programs and poli- cies

• Ensured all the proper paperwork was in order

Kmart pharmacy

Pharmacist

3/7/16-4/14/19

• Entered new patient profiles and prescriptions into PDX system

• Communicated directly with medical offices via telephone and fax

• Provided friendly customer service

• Verified patient data and billing information

• Maintained proper storage and security conditions for all drugs

• Regularly completed paperwork and entered prescription and billing information into patient profiles

• Strictly maintained customer confidentiality

• Precisely processed third party prescriptions and managed ad- judication review

• Maintained and updated records such as patient profiles, in- ventories and control drug inventory

• Advised customers on selection of over the counter medica- tions

• Interpreted the validity and safety of prescriptions

• Oversaw the pharmacy technicians drug preparation and dis- tribution activities to provide safe, efficient care for patients

• Directed operations to increase efficiency and decrease pa- tient wait times

• Consistently upheld proper pharmacy and general safety pro- cedures and standards

• Immediately complied with prescription recalls and returned expired medications to Medturn

• Safely administered immunizations such as influenza, pneumo- nia, zostavax and pertussis andMedication therapy manage- ment

• Called physicians to promote speciality pharmacy services

• Followed state and federal guidelines for legend drugs and controlled substances

• Successfully assisted customers with medical issues and pro- vided valuable healthcare counseling

• Appropriately resolved customer issues, complaints and ques- tions

• Proficiently processed oral and electronic prescriptions Pharmacy intern

6/2008-8/2012

Pharmacist 8/12-3/6/16

Rite Aid

• Entered New patient profiles and prescriptions into Nexgen software system

• Communicated directly with medical offices via telephone, fax

• Provided friendly customer service at the pick up and drop off counters

• Verified patient data and billing information

• Maintained proper storage and security conditions for all drugs

• Mixed various prescriptions according to written instructions

• Correctly priced and filed prescriptions after they were filled

• Regularly completed paperwork and entered prescription and billing information into patient profiles

• Strictly maintained customer and patient confidentiality

• Retrieved, counted and measured drugs and capped and un- capped vials and bottles

• Communicated with all customers and staff in a pleasant and professional manner

• Precisely processed third party prescriptions and managed ad- judication review

• Maintained and updated records such as pharmacy files, pa- tient profiles, inventories and control drug inventories

• Calculated, weighed and measured ingredients with expert precision

• Advised customers on the selection of over the counter med- ications

• Interpreted the validity and safety of prescriptions

• Oversaw the pharmacy technicians drug preparation and dis- tribution activities to provide safe, efficient care for patients

• Directed operations to increase efficiency and decrease pa- tient wait times

• Consistently upheld proper pharmacy and general safety pro- cedures and standards

• Maintained proper inventory levels, rotated stock and immedi- ately complied with prescription recalls

• Safely administered immunizations such as influenza, pneumo- nia, zostavax and pertussis and Medication therapy manage- ment

• Followed state and federal guidelines for legend drugs and controlled substances

• Successfully assisted customers with medical issues and pro- vided valuable healthcare counseling

• Appropriately resolved customer issues, complaints, and ques- tions

• Proficiently processed and dispensed oral and electronic pre- scriptions

• Managed pharmacy inventory through proper medication or- ders, returns and inter store transfers

• Provided critical information to customers regarding possible drug interactions, side effects and proper medication storage Education and Training

Pharm D pharmacy

Long Island University- Brooklyn, NY

GPA 3.598 Graduated Summa Cum Laude

Contact this candidate