Customer Service Manager

Max A. Velinsky *** Hessian Hills Dr. Apt. *, Charlottesville, VA, 22901

Tel: 772-***-****, Email: *****@********.***

Work Experience:

*/** – 7/19 Bartender/Server, Coast Catering, Escondido, CA

• Served and tended bar at private events from 4 person-5 course dinners to large 500+ person corporate events.

• Offered the highest level of customer service while working for extremely high-end clientele.

• Supervised teams of 4-8 individuals, depending on event size.

• Led large and small events.

7/13 – 9/18 Owner/Operator, Mix Vapes, LLC., Carlsbad, CA

• COO of Mix Vapes, LLC. Brick and mortar retail location as well as business to business(B2B) wholesale.

• Created Mix Vapes retail from scratch, with no prior knowledge of the industry and turned it into a business that grossed 500K+ annually.

5/09 – 12/15 X Fest Manager, ESPN X-Games, Event Development Department – Aspen, CO; Los Angeles, CA; Austin, TX; Minneapolis, MN

• Summer and Winter X-Games Event Development Manager of X-Fest(Spectator interactive area of X- Games).

• Handled relationships with global and local sponsors.

• Coordinated load-in and load-out logistics of all sponsors within the event space as well as supervised execution of sponsor engagement during the event.

• Managed a team of 10-15 people throughout the entire process. 1/11 – 6/13 Hiring/Training Manager, Paragon Strategies, Laguna Niguel, CA; Chicago, IL

• Training manager for direct sales, Business to Consumer(B2C)

• Opened Chicago branch, hired and trained 40+ employees to sell AT&T U-Verse door to door.

• Collaborated closely with company owner, Barry Millay, to create training materials and processes for opening new locations. These techniques were based off of Barry’s prior company, 2020 Companies, that sold for 108 million dollars, 5 years earlier. 4/10 – 9/12 CEO, Max Mobile, Inc. Encinitas, CA

• Mobile marketing start-up.

• B2B sales of digital marketing technologies for businesses in many verticals.

• Required call backs, relationship building and account maintenance. Education:

8/19 – Present University of Virginia, Charlottesville, VA

• Working towards BA in Liberal Arts with a focus in Cybersecurity, current GPA 4.0 1/09 – 1/10 Mira Costa College, Oceanside, CA

• Completed AA degree(Major: Kinesiology)

• GPA: 4.0

1/06 – 8/08 Palomar College, San Marcos, CA

• Completed AA Degree(Major: Psychology)

• GPA: 4.0

8/02 – 8/04 University of Florida, Gainesville, FL

• Major: Psychology

• GPA: 1.98

Skills:

• Customer service and management.

• Experienced in opening new locations for businesses as well as all related skills such as: hiring, training, executing sales with new sales reps, managing accounts, book keeping, operational logistics.

• Multiple years of B2B sales experience in many industries.

• Skilled in wholesale negotiations involving overseas manufacturers from start to finish.

• Well versed in customer service and hospitality with high-end clientele; valuing integrity, discretion and selflessness.

Extra-curriculars:

• 14+ years of experience in volunteering with behavioral health and addiction treatment.

• Avid surfer, golfer, and gym goer.

Contact this candidate