Customer Service Chinese

Location:

Posted:

April 01, 2020

Hannah Wang

************@*****.****

Objective: To obtain employment where my customer service skills would be put to an appropriate use.

EDUCATION

Kean University (May 2014)

College of Business

Bachelor of Science, Finance

GPA: 3.3/4.0

Charlie’s Travel Agency Inc, New York, NY (October 2017-present)

Receptionist

Duties/responsibilities

Answer incoming calls and leave messages for the agent

Schedule appointments for the customers

Sell products and services to existing or potential customers and assist them in selecting excellent products

SHI Integration Center, Piscataway, NJ (Lorelei Staffing Agency-Temporary)

Phone Technician

Duties/responsibilities

Diagnose Apple, Verizon, Android and Samsung phones

Complete work project that include reprogramming and troubleshooting phones

Enter orders into the computer to be shipped by UPS or Fedex

Composecure, Somerset, NJ (October 2016-October 2017)

Quality Inspector

Duties/responsibilities

Record logs in Microsoft Excel

Train new hires as card inspectors

Inspect 5000 Chase credit cards per daily for any defects

Perform required tasks to meet production goals efficiently

Shoprite, Woodbridge, NJ (April 2015-October 2016)

Cashier

Duties/responsibilities

Greeted customer with a smile and provided great customer service

Operated the proprietary POS computer system with proficiency

Exchanged cash and credit transactions quickly and accurately

ACTIVITY

Chinese Student Association Club (January 2010-May 2012)

Organized events for Chinese New Year and Moon Cake Festival party

Taught members in English languages and learned Chinese

SKILLS

Software: Microsoft Office (Access, Excel, Word)

Linguistics: Bilingual in English and Chinese-Fujanese dialect