business management

BRYAN BECKSTROM

***********@*****.*** linkedin.com/in/bryan-beckstrom-9282aaa7 M:801-***-****

E D U C A T I ON

North Greenville University, Greer, SC Aug 2018-Oct 2019 Master of Business Administration

Utah Valley University, Orem, UT Aug 2014-Dec 2017 Bachelor of Science Healthcare Administration, Minor in Business Management S K I L L S A N D E X P E R T I S E

E X P E R I ENCE

Aetna, Service Operations Supervisor Oct 2019 to Present Accomplishments: Successfully lead a team of 16 direct reports. Created various projects for the department to promote employee engagement, support, and quality.

• Manage a team of 16 direct reports by setting SMART goals to ensure production and quality.

• Oversaw and built various projects including a real-time support system, employee engagement, and quality.

• Quickly learned Quick Base and utilized this application development system to support tools for the department.

• Interviewed and hired new teams for the organization.

• Manage a claim inventory of $1 billion dollars with other leadership. CVS Health, Store Supervisor Apr 2018 - Apr 2019

Accomplishments: Eligible for Manger-in-Training program within the first couple months of employment. Improved store customer satisfaction 10% by implementing effective coaching strategies.

• Supervised 6 cashiers and implemented SMART coaching strategies

• Managed store inventory, logistics, and labor to ensure consumer demand was met.

• Supported the store by performing daily cash management by balancing the registers and handling the cash deposit.

• Resolved any customer complaints about the store or its staff. Greenville Health System, Admission Counselor Jan 2018 - Aug 2018 Accomplishments: Of a required 75% production I averaged 115%. I mastered insurance verification for the cancer center within the first few months of employment and was promoted to precertification for surgeries.

• Verified benefits and collect demographic information to improve reimbursement rates

• Collaborated with supervisor to initiate methods to track & enhance departmental performance

• Worked with insurance companies to ensure patients coverage, while becoming proficient with EPIC EHR Team Management

Claims Processing

Project Management

Patient Scheduling

Patient Registration

Precertification

Interviewing & Hiring

EHR

Advanced MS Excel

MS Suite

Intermediate Spanish

Process Improvement

University of Utah Health, Customer Advocate Specialist II May 2016-Dec 2017 Business Management Intern Sept - Dec 2017

Accomplishments: Reduction of AHT by 75%, promoted to CAS II within the first three months after training. Guest Communications Internship where I helped improve department quality and adherence performance.

• Coached 12 team members to set individual goals to improve performance

• Improved quality metrics & set goals for a team of 12 within the Guest Communication Department

• Scheduled & sent critical messages to a group of over 100 providers in 9 clinics with multiple specialty practices RSA Security, Technical Support Engineer (Contractor) Dec 2014 - May 2015 Accomplishments: Increased efficiency of case resolution by 10% by holding a weekly case review. Increased team efficiency by 10-15% by creating and updating a work tracking excel spreadsheet.

• Resolved problems for Archer related issues, and utilized a Windows hosting environment

• Risk management, governance, & compliance support protecting companies from embezzlement & fraud Hosting Services, Technical Support Mentor Sep 2010 - Dec 2014 Bluehost, Cloud Support Engineer Dec 2015 – May 2016 Combined Overview of Roles:

• Utilization of Linux, WHM, Shared/VPS/Cloud Servers, E-Commerce, cPanel, MySQL, SSH, PHP, DNS

• Developed 10 employees in hosting related matters

• Monitored Productivity, provided coaching, and development of continuous improvement processes

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