Manager Sales
Resume:
PAUL H. FORRES
FLOWER MOUND, TX 75028
EMAIL: ********@*****.***
ENGINEERING OPERATIONS MANAGER
S pecializing i n getting l o ng-t e rm r e s u l t s on h i gh p r o f i l e a nd d i f f i c u l t p r o j e c t s a nd p r ograms w i t h i n t he t e c hnology i n dustry.
OEM/Multi-Vendor Operations High-Tech Manufacturing/Test/Sales
Cross-functional team building Process Improvements
Specification/Contract Negotiating
Technically oriented, self-starter who excels at obtaining results on multiple project goals through orderly, forward thinking systems design and implementation. Capitalizing on creative, resourceful and conscientious problem solving to obtain tangible and measurable results through leading and cultivating productive members of focused teams and business units inside and outside the company. PROFESSIONAL EXPERIENCE
GLOBAL ASSET, Carrollton, TX 2012-PRESENT
Director of Operations
Responsible for overseeing Warehouse, Production, Inventory Control and QA Operations in support of IT Asset Recovery, New IT equipment sales and IT field services.
Designed, developed, documented and deployed integrated systems and processes to increase overall efficiency of all operations. System development included complex EXCEL driven templates to gather and force data collection and processing to integrate with ERP system (Acumatica).
Implemented full service operation to provide New Store, Closed Store and Inventory Swap for Texas Department of Transportation to include managing state-wise ticket support in the area of inventory fulfilment, warehousing and refurbishment in accordance to SLA.
Championed initiative to grow On-Line sales of recovered assets. Growing revenue by over 70% and doubling GPM from 16.19% to 28.44%.
CHIPPC, Irving, TX 2007-2012
Sales and Operations Manager
Responsible for technical sales of Thin Client Technologies for the Americas, involving technical qualification of opportunities, assessment and documentation of specific technical requirements, management of customer driven custom project plans, pre-sales and post sales, support, training quotes and closing sales.
Managed major R&D project to create highly customized technical solution for a single world-wide retail customer account, resulting in annual revenues of over $3M and an increase of annual units sold by over 200%.
Develop, manage and coordinate partners for channel sales to end-users and joint development projects targeted for specific segments and/or customers, including Healthcare, DoD, Manufacturing and Retail.
Develop leads through trade show and mass lead generation supervise and maintain pipeline through detailed qualification according to technical advantages. Resulting in minimal decrease of revenue and pipeline while resources decreased by over 300%. R.E. TECHNOLOGIES, INC., Irving, TX 2005-2011
General Manager
PAUL H. FORRES ********@*****.*** 469-***-**** 2
Responsible for the direction and management of all areas of the business. Report directly to the investors with regular status on opportunities, cash flow, and product development. Responsible for general accounting, including accounts-receivables and payables and reporting monthly state sales taxes.
Moved operations from 10,000 square foot facility to complete Virtual Office scenario, saving the company over $10,000/month in rental payments and utilities.
Negotiated strategic partnership to keep existing product line intact, thus keeping strategic customer accounts at higher margins.
Assisted in high-level sales meeting to negotiate final corporate level contracts and approved all new contracts on new web-site product line, increasing percentage of monthly recurring revenue represented by new product line from 25% to over 45%, thus increasing bottom line annual revenue by $53K.
Director of Operations
Responsible for customer service and support, design and design review of new products, QA of new products, account receivables, facilities and justification of new business development objectives.
Implement traditional cost-effective CRM system to realize increase in customer support response and cost by maintaining existing support response time and effectiveness measurements with support staff reduced from 5 people to one.
Specified, tested and released re-designed websites to increase traffic and measurable bottom-line budget contributions using out-sourcing partners in India.
Implemented and maintaining new business line of lead distribution using existing and newly created on-line sources from core business to create ancillary source of revenue.
Plan, negotiate and facilitate move of 16 personnel to new facilities with increase in growth potential due to space, telephonic and internet bandwidth by over 3X at a reduced cost. MCDONALD TECHNOLOGIES, INC., Carrollton TX 2004-2005 QA Manager(2005)
Responsible for coordination and adherence to ISO9000 standards for manufacturing, inventory and receiving/shipping operations.
Revamp and establish receiving department guidelines and procedures to maintain control of quality and quantity metrics.
Design, implement and document custom in-house shop floor process control system to maintain effective and efficient flow of manufacturing and testing for E. F. Johnson radio assemblies and integrate with existing inventory and QA control systems. WYSE TECHNOLOGY, INC., Carrollton TX 2001-2004
Integrated Solutions Manager (2004)
Established and managed engineering and logistics operations for newly formed business unit to establish and coordinate operations between parent company, Wyse and outside vendor manufacturing and fulfillment sources to provide integrated medical cart and kiosk solutions to end-users through Wyse directed and channeled sales structures.
Designed and supervised creation and implementation of new Contract Management System within IT organization to provide existing technical services organization method to determine proper end- user SLA and FGI parameters for end-user service and support resulting in more timely and cost effective support model.
Created and managed semi-automated logistic signal system between internal and out-sourced logistics organizations to realize increase in productivity and book to bill ratio. PAUL H. FORRES ********@*****.*** 469-***-**** 3
Designed, created and maintained interim semi-automated “Configurator Tool” to allow North America sales representatives to generate filed quotes removing need for executive review and margin maintaining acceptable margins on custom cart configurations.
Directed and oversaw coordination between internal and out-sourced engineering organizations to qualify, release and maintain existing and new configuration options and components for all Integrated Solutions.
Service and Support Manager (2003-2004)
Creation and hands on management of a Field Service and Sustaining Engineering department and for Rapport Software products and Rapport/Wyse accounts. Coordination and supervision of the SQA department for purpose of integrated processes and test plans with Engineering and Service functions.
Designed, implemented and managed complete service and support CRM system with minimal budget, including web-based ticket creation and tracking system and on-line download center for KB articles, hot-fixes and troubleshooting tools.
Coordinated and managed all technical documentation including product Help-Files, release notes, Installation Quick guides and Field Service Technical notes.
Architect and supervised test automation implementation to provide agent certification capabilities that reduced test time from three weeks to three days.
Documented and managed internal Software Lifecycle design to release processes to ensure proper specifications and resource boundaries and budgets were maintained.
Developed the processes and disciplines to integrated SQA and Service and Support efforts to realize high quality of customer satisfaction using Test Director and ESP. OEM Engineering Manager (2002-2003)
Coordinated and managed all engineering operations between Wyse and Compaq/Hewlett Packard Thin Client divisions with no full-time involvement from traditional Wyse Engineering group. Assisted with coordination and management of logistic operations between Wyse and Compaq/Hewlett Packard.
Successfully released the T30 product line on four new sku’s after project was completed staled and discontinued from Wyse Engineering support.
Simultaneously released four new refresh sku’s for existing T20 product line. QA Manager (2001-2002)
Directed SQA efforts pertaining to Custom Operating System development and release. Directed and managed all SQA responsibilities pertaining to Rapport Software. Training and oversight transfer of manufacturing and QA operations for the Netier XL product line to both Wyse North American and Wyse Taiwan manufacturing and service facilities.
Designed and built an automated test lab using TestQuest software and Mercury Interactive software resulting in increased efficiency and higher profitability.
Architect script design to accommodate complete automation of software regression testing and wrote Winrunner test script for 60% of complete regression test plan.
Solely responsible for the testing, documentation and release of all custom images.
Created and documented complete test plan and scripts for Rapport Software suite and ran successful qualification and release of two versions with minimal help.
Reproduced, documented and trained both Wyse North American and Taiwan manufacture facilities for purpose of building, testing and servicing the Netier XL hardware product line under the Wyse brand beyond expected life cycle projections.
NETIER TECHNOLOGIES, INC., Carrollton, TX 1999-2001 Operations Manager (1999-2001)
Established, directed and managed start-up manufacturing and QA operations for all Netier hardware and software products. Increase efficiency and throughput to realize aggressive overall quarterly profit goals.
Designed, implemented and managed software control system that enabled the release, deployment and service of over 300 custom images.
PAUL H. FORRES ********@*****.*** 469-***-**** 4
Designed, implemented and managed full production control system, including out-sourced operations. Taking a low quality non-scalable operation with an output of about 5 devices per man- day to a 40 device per man-day high quality and scalable operation.
Created and reproduced unique automated manufacturing production line allowing for scalable and escalating volumes of custom hardware solutions with minimal resource allocation or re-training.
Designed, implemented and managed shop floor order management system to integrate with inventory allocation and control system resulting in increase in manufacturing throughput and decrease in monthly inventory audit discrepancies. HITACHI SEMICONDUCTOR AMERICA, INC., Irving, TX 1984-1998 Product/Test Engineer (1992-1998)
Wrote, debugged and maintained ATL test script for purpose of production and analysis testing of DRAM and embedded Flash Micro-controller devices. Disposition internal and customer quality issues for appropriate action. Perform UNIX administration duties for UNIX based test equipment.
Implemented first generation of Sun UNIX based test systems and integrated complete UNIX based operation into traditionally VAX and DOS based environment to realize smooth cost effective transition of emerging technologies.
Chartered and managed small groups of engineers and production support personnel for specific tasks and goals pertaining to increasing production efficiency and reducing cost. Backend Technician (1984-1992)
Technical service support of dicing, sorting, bonding, molding and trim/forming equipment for purpose of semiconductor manufacturing.
Chartered small group to study and implement trim/form changeover time reduction system resulting in a reduction of changeover time from 24~48 hours to 60~30 minutes. EDUCATION
BSEE, University of Texas at Dallas, Dallas, TX 1992
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