Christian Guin

linkedin.com/in/christianguin •470-***-****• adckqb@r.postjobfree.com

Skills

Software: VMware, Microsoft Office 365, ServiceNow, SQL, CMDB, Salesforce, SCCM,

Active Directory

Hardware: Cisco, IBM, HP, Symantec, Dell EMC, Forcepoint, NetApp, Digi International

Certification(s): CompTIA IT fundamentals

Job Experience

Travelport Data Center Hapeville, GA

Asset Management Analyst 2018– 2020

Notifies company employees and teams that new assets have arrived at site and prepare them for staging and deployment.

Monitor inventory and analyze requirements in order to develop strategies to achieve desired delivery times.

Maintains and updates the asset location, serial numbers, asset tags and maintenance coverage for all assets and included within ServiceNow, Altiris, and SCCM.

Provides updates to prevent and correct data inaccuracies using CMDB.

Manage the tracking of asset maintenance contractual start of finish dates through their life cycles, including procurement, tracking, and asset retirement.

Assists ITAM Specialist, Asset Inventory Manager’s, and the Finance team with the creation of financial reports with Microsoft Excel.

Communicates and work with other teams to provide information related to the office, in stock consumables and Hardware.

Assists and supports state auditors during annual audits. Provides financial reports and inventory reconciliation as requested.

Troubleshoots mobile issues with users.

Handles end-user requests for hardware and software to supported clients in the environment.

Updates assigned problem tickets and service requests.

Valuate and make recommendations on IT equipment.

Understand the imaging process as far as it effects hardware delivery and quality

Be a liaison and point of contact for Hardware vendors.

Maintain Cost Center data in Active Directory and ensure all computer objects are in the proper OU.

Produce Monthly Bill Back reports for laptop and desktop assets.

Follow policies and procedures on computer and software deployment and decommissioning.

Serve as a point of contact and Subject Matter Expert for the team. Accurately track all work in ITSM for the benefit of customers and IT.

Function as a point of contact for Asset Management questions from departments and end users.

Develop plans to refresh devices including Desktops and Mobile Devices.

Produce Monthly Inventory reports for Cost Center owners.

Follow established policies, guidelines, and procedures to ensure quality and accountability.

Inventoried and tracked over 900 laptops and desktops throughout their lifecycles.

Orchestrated the retirement and disposal of 400 plus assets.

Education

Atlanta Metropolitan State College Atlanta, GA

2018 – Present

Computer Science

Year up Atlanta Atlanta, GA

2017 – 2018

Year Up is a leading one-year IT and customer service career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship.

Earned 20 college credits towards a networking degree in partnership with Atlanta Metropolitan College.

Henry W. Grady High School Atlanta, GA

2016 – 2017

3.2 GPA

Volunteer Experience

Light the Night Walk for Cancer annual participant

Troop 772 Christmas tree pickup with Boy Scouts of America

Food packaging at Augusta Gold Harvest Food Bank

Greater Travelers Rest donating and serving food to the homeless

Boy scouts den chief for pack 1217 in Marietta, Georgia

Marietta Police Explorers

Eagle Scout Troop 772

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