Training Manager

CURRICULAM VITAE

SHARMILA R E-mail: *********.*****@*****.***

Hand phone: 994*******

Objective:

To be associated with an esteemed organization which gives scope to learn and improve my knowledge and skills and thereby to be a part of a team that dynamically works towards the growth of the Organization.

Strength:

Result Oriented

Innovative

Team Player

High initiative

Gist of experience:

Working as Recruiter in HCL TSS.

Expertise in the areas of Staffing, Recruiting, Sourcing, Head Hunting, Team Handling, Reporting, Vendor Management, Sourcing, Interviewing, Campus Recruitment

Well versed in MS Office tools and CRM applications.

Roles & Responsibilities:

HCL TSS

Preparing Requisition gathering template and sending it to corresponding sourcing lead to initiate the sourcing.

Proficient in recruiting candidates from all levels Junior Level to Senior Level.

Develop and maintain relationships with Business Unit and Service Line hiring managers.

Good experience in Campus Recruitment (Off & ON Campus Hiring).

Conducting the interview and coordinating with the Process manager.

Background Verification was carried out for the employees as per the policy, education, experience.

Handling on boarding and Exit Formalities.

Coordinating with training Team and validating the candidate assessment report.

Preparing reports on the no of closure, internal movements, and offer decline numbers to ensure the flow of work to reach the aspire rates.

Develop and manage the university relations program, including job fairs and preceptor programs

Managing end to end recruitment process for high volume professional employment

Maintaining an accurate and up-to-date database in order to produce reports and analysis of recruitment activity.

CUSTOMER BROADCAST

Handling inbound call request from B2B and B2C customers.

Handing all product related queries, request, complaints and follow up request.

Recording all service request by registering and assigning tickets in CRM to concerned team.

Identifying the non-assigned request and routing it to concerned team.

Close loop all customer request within given time frame.

Analyse and share route case for request left open beyond SLA.

Preparing daily report and sharing it with internal management team and clients.

Assisting new agents by giving product training and process refresher.

Trouble shooting software related issues and highlighting issues to development team.

Monitoring the inbound call flow and answer level rate.

Reviewing the day to day closed and open request registered in the software.

Auditing team members calls and provide coaching and feedback on area of improvement.

Conducting refresher training on a monthly basis for team members.

Managing the end to end process on absence of the supervisor.

Academic Training and Presentation skills:

Participated in workshop conducted by IBM on “BIG DATA” in Anna University.

Completed the Infosys campus connect for communication skills and basic of language.

Presented the paper on ZIGBEE in SRM UNIVERSITY.

Attended Training Program titled “Oracle DBA” in Talhunt Training Academy.

Attended in-plant Training on Software, Hardware, and Networking in HCL CDC.

Presented the paper on ZIGBEE and GRS in BIGGALAXY (all India management meet).

Software Domain knowledge:

C, C++

Java

Web designing (HTML)

Academic Profile:

Completed MBA in Madras University with 67%

Completed B. Tech with 7.6 from Anand Institute Of Higher Technology year 2015.

Completed Higher secondary with 74 % in Holy Prince Matriculation Higher Secondary school.

Completed SSLC with 83 % in Holy Prince Matriculation Higher Secondary school.

Personal Profile:

Gender : Female.

Date of Birth : 21.07.1993.

Nationality : Indian.

Marital Status : Single.

Languages Known : Tamil and English.

Address : 2/1290 Dr. Ambethkar Salai, Raja Rajeswari Nagar,

Madipakkam,Chennai-91

Declaration:

I hereby declare that the above furnished details are true to my best of my knowledge. If I get an opportunity, as a team player, will ensure I work towards achieving the objectives of the organization.

Place: Chennai. (SHARMILA. R)

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