Training Manager
Resume:
KATHLEEN HOLCOMB
Chicago, IL 60611
***********@*****.***
March 31, 2020
Re: Technology Trainer Position
To Whom It May Concern,
I was born a teacher and began my career teaching neighborhood kids (and a few adults) how to play the piano.
I am an excellent trainer and genuinely love what I do. My favorite session is onboarding. The class is hands-on; engaging and helps new hires feel comfortable while learning the firm’s most salient topics. I create documentation with exercises and produce e-learning modules. This engages users, offering an option to learn at their own pace.
Your training position advertisement caught my eye and seems an excellent fit. I am very interested and look forward to speaking with you.
Thank you.
Sincerely,
KATHLEEN HOLCOMB
Professional Profile
Trainer who believes excellence hinges upon teamwork, high morale, creativity and a strong work ethic; is dedicated to quality service and remains composed in stressful situations. I have ten plus years of teaching and training experience, including advance use of Microsoft applications and my favorite, the Document Management System. I possess excellent communication, organizational skills and exceptional versatility with the ability to multitask in a pressured environment. Everyone can learn and retain material taught when an effective instructional designed, adult learning methodology is successfully implemented.
MICROSOFT AUTHORIZED INSTRUCTOR: MASTER CERTIFICATION/LANGEVIN TRAINER – CERTIFICATION Experience
11/15-6/19 SMITHAMUNDSEN LLC – CHICAGO, IL
Technology Trainer
Executed technology training, including classroom instruction, one-on-one coaching and virtual training.
Designed and produced onboarding training program.
Assessed firm’s learning needs, implemented learning objectives, created training manuals and e-learning courses.
Set up learning workshops to further enhance initiatives.
Posted weekly quick tips and topic specific documentation with exercises to assist independent learning.
12/10-1/15 EDWARDS WILDMAN PALMER LLP – CHICAGO, IL Senior Technology Trainer
Lead trainer who supervised weekly meetings with firm’s trainers to collectively identify training needs and develop effective training programs.
Interfaced with managers to establish training objectives.
Provided on-the-job coaching, mentoring, and support.
Trained new employees on salient firm topics.
Prepared training syllabus and instructional manuals.
Travelled nationally and internationally during rollout to teach the firm’s new software applications and provide floor support.
1/09-11/10 TRAVELLING COACHES/ENCORE TECHNOLOGIES – MULTIPLE U.S. CITIES Technology Trainer – Independent Contractor
Conducted group training sessions for attorneys and support staff.
Ensured an opportunity for feedback during training.
Generated task-oriented documentation.
Created quick reference guides for Microsoft applications.
Provided onsite support to approximately three hundred employees. 3/06-12/08 Milberg LLP – New York, NY
Provided individual and group training on system applications, both in-person and remotely, to attorneys, support staff and new hires.
Created training manuals with hands-on exercises and quick reference guides.
Conferred with Administrative Support Manager to identify training needs.
Designed workbooks and challenges to measure effective application of material trained.
KATHLEEN HOLCOMB
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MASTER CERTIFICATION – MICROSOFT OFFICE 2010
EXPERTISE IN MICROSOFT OFFICE 2016 & 365/ WINDOWS 7 & 10 Word Advanced skills include working with styles, outline numbering, templates, macros, tables, track changes, table of authorities, table of contents, cross-references and graphics. Excel Advanced skills include creating charts and graphics, applying formulas and functions and analyzing data with pivot tables.
PowerPoint Advanced skills include inserting tables, charts and diagrams, adding slide transitions and animations, managing, delivering and protecting presentations. Outlook Advanced skills include manipulating the calendar pane, displaying different views, scheduling meetings and working with search folders.
Advanced Knowledge In
FileSite — Document and Email Management Payne Numbering Assistant MacPac Numbering Softwise Innova Numbering
Adobe Captivate E-Learning Levit & James, Inc. Best Authority Microsystems DocXtools Nuance PowerPDF
Workshare Citrix
Elite Webview Time Entry
EDUCATION
DEPAUL UNIVERSITY, CHICAGO, IL
Bachelor of Arts
Completed last quarter
Graduate June 2020
THE NATIONAL SOCIETY OF COLLEGIATE SCHOLARS
As of February 2016
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