Faizan Zubair

Technical Support & Network Specialist

Contact Info

** ******** ***** ***********, ** M1M 2G8 Canada

Cell: 437-***-**** Email: adckc9@r.postjobfree.com

LinkedIn www.linkedin.com/in/faizan-zubair-b6929a103

Career Summary

I am an IT Network specialist with over 3 years’ experience managing network systems, providing technical support & helpdesk support to individual clients and companies, identifying issues and troubleshooting for client satisfaction. I currently seek opportunities to contribute my skills and experience to the industry.2

Key Skills and Competencies

Expert at network elements and products; ability to troubleshoot and maintain network related problems

Ability to process various networking functions like install, configure and manage all network and data communications equipment’s including all hubs, routers and switches.

Able to prioritize competing tasks and work in high-pressure environments

Good analytical and problem-solving skills; proven ability to find situation-appropriate solutions

Ability to work independently as well as in team; proven experience working in multicultural environments

Ability for installing, configuring, maintaining the routers, proxy server and firewalls

Progressive, continuous improvement, upgrading knowledge and skills

Multilingual communication skills (English, Urdu, Punjabi)

Technical Skills

Switching &Routing Protocols:

Rip, OSPF, IGRP, EIGRP, BGP, STP/RSTP, SNMP, TCP/IP, VTP, VLANs, Trunks, VPN, Nat, PAT, ACL, Frame relay, MPLS and Cloud Computing

Windows & Server Operating Systems:

Win 98, Win XP, Win 7, Win 8, Win 10 and Servers 2003, 2003 R2, 2008, 2008 R2, 2012, 2012 R2, 2016

Servers & Security Firewalls:

AD, WDS, DNS, DHCP, FTP, SMTP, Exchange Server, VMware, EXSI Server, Paloalto & Pfsense Firewalls

Hardware Skills:

Microsoft and Mac Computers and Laptops hardware repairing & software installation

Software Proficiency:

MS Office, Office 365, Team viewer, Dame Ware, Remote Desktop, Puty, hyper terminal, Wireshark sniffer

Professional Experience

Support Specialist ( Technical Support $ Help desk Support) OCT.2019 - Current

G&D (Giesecke+Devrient)

Handle support tickets with software and hardware vendors, evaluated, determined

cause, collaborated with internal and external technical support to ensure 100% resolution.

Escalate unsatisfied customers issue and resolve the issues with team members.

Restore database in our environment to resolve customer database issue.

Troubleshoot compass VMS (G&D company software) issue and resolve it.

Make tickets for customer issues and setup meeting with remote session for resolve the issue.

Handle and maintain BPSC Connect Casino G&D company software.

Troubleshoot and resolve the BPSC Connect Casino software issue on customer side.

Provide support with proper documentation.

Install and configure the computer hardware, software and applications.

Install G&D Compass VMS and BPSC Connect Casino Software on customer side.

Configure and maintain VCenter and EXSI host in our environment.

Configure and Manage all servers in G&D environment.

Complete daily task and close the tickets.

Report to Manager about daily completed task.

IT Technician (Computer Hardware & Software) FEB.2019 – OCT.2019

CDI Technologies

Troubleshoot different computer, laptop and mobile issues

Performed Windows 10 Migration and installation with customer required softwares

Performed Windows 8 and Windows 7, Windows 10 and Mac OS Installation

with customer required software’s.

Repaired and replacing computer, laptop and mobile parts.

Repaired computer, laptops, mobile devices, Apple Mac book and Mobile devices.

Performed Windows and Software installation.

Completed daily basis targets.

Reported to supervisor daily basis after completed the task.

IT Network (Technical Support & Help desk Support) MAY 2016 – SEPT.2018

Masood Textile Mills

Managed all units from central location and Provided 24/7 availability of network

Supervised Network Support Engineers to provide top quality technical support

Configured LAN/WAN topologies, Layer 2, 3 Cisco Routers, Switches, Wireless Access Points & Bridges

Worked on Solarwinds Orion, Firewall Security, VPN’s, IPsec, SAN/NAS Storage

Worked on Server 2003, 2003 R2, 2008, 2008 R2, 2012, 2012 R2, 2016, VMware, EXSI Server

Configured RAID on all IT department servers for secure the data.

Worked on additional domain server for more reliability and configured distribute file system.

Managed employee accounts, Profiles, Data, outlook, printer, File sharing, Access privileges, security

Developed Software for easy installation, Troubleshooting Mobile software and hardware Problems

Installed and maintain Oracle and SQL databases on company employee computer and laptops.

Upgraded new Network related equipment and managed all IP addresses to avoid confliction

Achievements:

Pioneered new way to upgrade Solarwind Orion

Installed and practised Paloalto and Pfsense Firewalls/Microsoft Exchange Server

Conceptualized new program for easy installation of multiple software, saving time

Install Solar wind on IT environment for troubleshoot network issue very easily.

Internship (Masood Textile Mills) OCT.2015 –DEC.2015

Performed basic level configuration, troubleshooting and installations of networking related equipment

Learned and performed as Help Desk and Technical support

Education & Training

Masters of Information Technology (MSc. IT), University of Lahore, Pakistan May 2015

Final year project: Developed Hospital Management System Software

Credential Verified by Comparative Education Service (CES) University of Toronto

Equivalency of Canadian Four-year Bachelor’s degree (BSc IT Honours)

Bachelor of Information Technology, Government College University, Pakistan Aug.2011

Intermediate (I.COM), Sir Sayyad College Jaranwala, Pakistan May 2009

Certifications

English Language Training (ELT) Skills for Change training institute, Toronto Nov.2018

Cisco Certified Network Associate (CCNA) NFC Engineering College Faisalabad Dec.2014

Diploma in Corel Draw Shreef Computer College Jaranwala Dist. Faisalabad May 2010

Diploma in Computer Hardware Intel Computer College Jaranwala Dist. Faisalabad Jan.2008

Diploma in Windows Application Aitchison Computer College Jaranwala Dist. Faisalabad Dec.2005

Online Courses

VMware VCP-DCV 6 Virtualization 2018

PFSENSE Firewall, PALOALTO Firewall 2018

Structure Query Language (MY SQL) 2018

Voice Over IP 2017

Microsoft Certified Information Technology Professional (MCITP) 2017

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