Employee Relations Manager

ALESSANDRA SERBOLI

682-***-**** *********@*****.*** www.linkedin.com/in/alessandra-serboli

PROFESSIONAL SUMMARY

Highly-focused and ambitious Human Resources Executive bringing 18+ years of human resources and management experience. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building. Pursuing HR Director opportunities to leverage advanced competencies and deliver valuable contributions.

SKILLS

● Change management

● Thought leadership

● Succession planning

● Conflict resolution

● Talent management

● Employee relations

● Strategic planning

● Project management

WORK HISTORY

Caliber Home Loans Inc. – Coppell, Texas 11/2015 to Current AVP, Human Resources (2018 to current)

● Develop and lead enterprise-wide organizational effectiveness strategic initiatives (5000 FTE).

● Lead employee lifecycle processes: performance management, talent review, compensation processes

● Manage implementation of Diversity & Inclusion initiatives such as Employee Resource Groups.

● Design and execute company's first listening program: implementation of engagement platform, pulse survey, leadership communication forums.

● Enhance and re-launched company's recognition program.

● Oversee employer branding activities to promote corporate culture and support engagement projects.

● Lead due diligence for strategic acquisitions through integration planning.

● Develop repayment program to recover un-earned one-time payments: recovered $225K in first 6 months. Sr. HR Business Partner (2016-2018)

● Lead distributed team of 5 HR Business Partners supporting Sales, Servicing and Operations.

● Drove right-sizing of field organizations through rationalization.

● Re-engineered reduction in force process (workforce planning, communication, workflow, execution).

● Developed new paid time off policy resulting in over $250K yearly savings. Manager, Talent Acquisition (2015 - 2016)

● Optimized onboarding process by implementing centralized electronic tracking.

● Launched E-Verify program.

● Led ongoing inter-departmental team to ensure seamless candidate experience.

● Managed onboarding 1000+ FTEs through multiple acquisitions. Cotton Patch Cafe – Grapevine, TX 05/2015 to 11/2015 Director of Human Resources

● Human Resources department of one for 3000+ FTE.

● Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.

● Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.

● Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks, and onboarding with distribution of new-hire paperwork to appropriate department heads.

● Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.

● Directed and controlled various benefit programs, including 401K, medical, dental and vision. Chuck E. Cheese – Irving, TX 10/2007 to 05/2015 Manager, HR Systems & Services (2014-2015)

● Led enterprise-wide implementation of Workday HCM (15,000 FTE).

● Developed & facilitated Workday adoption training for 1000+ General Managers.

● Managed HR Service Center team (4 FTE).

● Provided Workday technical support to field management.

● Managed electronic form I9 program and E-Verify.

● Oversaw administration of unemployment insurance claims. Manager, Corporate Human Resources (2012- 2013)

● Investigated employee relations issues, including EEOC and agency claims.

● Executed newly designed performance management program.

● Managed corporate and multi-unit management recruiting teams.

● Oversaw vendor relationships.

Regional Human Resources Manager (2007-2012)

● Managed employee relations for 120+ restaurants including Canada

● Developed and facilitated training in key human resources areas for all management.

● Monitored legal compliance for all domestic and international locations (wage and hour, ADA, EEOC). GameStop, Grapevine, TX 12/2003 to 9/2007

Divisional Human Resources Manager

● Supported 800+ stores throughout the US and Puerto Rico.

● Provided guidance on policies and procedures to ensure appropriate investigation and resolution of grievances.

● Updated training processes by reviewing existing documentation, leveraging feedback from associates, legal and compliance teams to ensure accuracy and usability.

● Liaised between multiple business divisions to improve communications.

● Educated management on successful approaches for enhancing productivity and engagement. Additional Relevant Experience:

American Airlines/American Eagle 1997-2002

Field Human Resources Manager 2001 - 2002 New York, NY Recruiting Manager 2000-2001, Fort Worth, TX

Reservations Service Manager - 1997-2000, Las Vegas, NV EDUCATION

Master of Science: Organizational Development, Expected in December 2020 Abilene Christian University - Abilene, TX

Bachelor of Science: Psychology, 2011

University of Phoenix - Texas

CERTIFICATIONS

SHRM - Senior Certified Professional

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