Office Administrative Assistant

URL:

https://citytech-cuny-csm.symplicity.com/students/index.php?type=password&token=32f6fa5780472077381648824d0f6318

Florence F. Smith

P.O. Box 464, Brooklyn, New York 11206

718-***-**** / ********@*********.***

Interest: Computer Technology (InDesign, Operations, Software and Web Design)

EDUCATION

Continued Education:

New York City College of Technology, Brooklyn, NY Undergraduate Bachelor of Fine Arts (BFA) Communication Design September 2018 to December 2019

New York City Technical College, Brooklyn, NY June 2006

Bachelor of Technology, Computer Systems

New York City Technical College, Brooklyn, NY June 2000

Associate in Applied Science, Computer Information Systems

CERTIFICATIONS

New Horizons Computer Learning Centers, New York, NY 2007

A+ (Software & Hardware) and Network +

SKILLS

SOFTWARE C++, Java Web Page, Java Architecture, UML Use Cases, Microsoft Project, Microsoft Exchange Server; HEAT/Magic Software. Programming COBOL, Microsoft Office Suites, Architecture and Managing Microsoft Windows Server 2003 Environment, Web Design, Photo Shop.

EXPERIENCE

New York City College of Technology, Brooklyn, New York 02/2020 - present

Technology Intern/Research Foundation of City University of

New York (CUNY) /Board of Education Technical Support

Zoom, Google Classroom, Microsoft Teams

New York City College of Technology, Brooklyn, New York 09/2018 – 12/2019

Adobe Illustrator, Photoshop, InDesign, Web Design, Typography

New York City College of Technology, Brooklyn, New York 09/2018 – 12/2019

Adobe Illustrator, Photoshop, InDesign, Web Design, Typography

Medgar Evers College (Pipeline Technology), Brooklyn, New York 10/2014 - 04/2015

•Java Programming, UML diagrams, Use Cases, Window frames Web Design

New York City College of Technology, Brooklyn, New York 09/00 - 06/2013

•Structured programming, Object Oriented systems, Data Warehousing, Systems Analysis design, Sequential Mainframe programming, Object Oriented programming, Local Area network, Project Management and Principles of Computer Maintenance, Java Programming and Web Page design.

Computer Aide / Computer Associate Operations / Information Technology / Help Desk

New York City Department of Correction, New York, NY 03/98 – 08/2013

•Input Data in VAX, IBM, UNIX, Microsoft WINDOWS NT / EXCHANGE SERVER, and WINDOWS 2000 Operating systems environment

•Monitor and troubleshoot all telephone, computer network, and personal computer problems

•Document all telecommunication failures and error messages

•Monitor reports and special jobs for computer related programs, and programmers

•Load and monitor computer related server backups

•Document computer hardware and software problem using a log, Heat software, Magic software

•Create end-users network and e-mail account

Internship Administrative Assistant / Labor Relations / Stations MTA York City Transit, New York, NY

06/01 – 08/01

•Assist in the notification of Employees Administrative and Operational Violations

•Assist in updating, tracking, and monitoring Employees Grievance

•Input Administrative and Operational Violation Information into Employee Information System

•Maintain Employee Violation Database in ACCESS and PEOPLE SOFT software

Computer Aide/ Assistant Supervisor, Technical Support Aide/Office Aide, New York City Comptroller Office, New York, NY 06/88 – 03/98

•Prepared, scanned, and indexed Claims and Contract documents. Troubleshoot scanning equipment, supervise Computer Aides.

•Public relations, prepared, indexed, and filed Claim documents.

•Computer Security maintenance, wrote computer program for report.

•Trouble-shoot user logon problems.

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