Recent Work History

Asset Management Recovery Specialist, USAlliance Federal CU; Chelmsford, MA – 04/18-Present

•Preserve the credit union’s assets by controlling delinquent accounts

•Analyze financial situations of borrowers to make suit recommendations when other arrangements are unsuccessful

•Maintain accurate filing and reporting on all collections activity

Insides Sales’ Program Advisor, Elite Financial Services; Beverly, MA – 07/17-02/18

•Focused on pre-qualified leads and inquiries from various marketing sources.

•Assisted consumers through the process of reviewing all options while effectively assessing their financial goals.

Debt Settlement Negotiator, S&N Debt Solutions; Beverly, MA – 09/15-02/17

•Reviewed client’s savings to determine funds necessary to complete settlements and payment of fees

•Calculated acceptable percentages of settlements according to guidelines

•Gathered and submitted required documents for approval and payments of accounts assigned to queue

Collection Associate, Taurus Law Group; Beverly, MA – 10/14-09/15

•Effectively engaged consumers in communication designed to reach resolution of their outstanding obligation

•Handled accounts in pre and post judgement stages of collections

•Initiated suit efforts and prepared files for additional legal action

Collection Manager, Jaffe & Asher; New York, NY – 07/14-10/14

•Accountable for meeting company objectives, maintaining company quality standards and adhering to company policies

•Complied with all applicable federal, state and local statutes

•Assisted and developed collection staff as needed to assist with the day-to-day operational goals and requirements

•Responsible for a pre-litigation team of American Express pre-charged off and charged off accounts

Re Collection Manager, Cambece Law Office; Peabody, MA – 11/08-07/13

•Responsible for a team of collection representatives

•Assisted in negotiating repayment of charged off credit card accounts

•Instructed them to utilize skip tracing efforts and credit profiling to maximize their daily performance

•Implemented training courses for new recruits, speeding up profitability

Previous Experience Provided Upon Request

Education

•Butera School of Art; Boston, MA – Associates in Visual Communication, Graduation Date: 05/1998

References

•Provided upon request

Pilar Polanco

978-***-****

adck8f@r.postjobfree.com

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