Manager Customer Service
Resume:
Alycia Clemons
** ******* *****, **********, ** *6382
***********@*****.***
EMPLOYMENT HISTORY
**/**-**/** – Office Manager – NRA Publication, Centerbrook, Ct
Created and maintained daily Salesperson Excel workbook
Created PowerPoint sales proposal for firearm manufacturer advertisers
Process publication insertion orders for monthly magazines and digital sales
Light telephone customer service
Maintained all office procedures
01/16-8/17- Payroll/Property Manager – D.W. Transport, Inc., N. Franklin, Ct
Collection of payroll timecards and drive logs for weekly payroll processing for 100+ employees for 6 companies.
Heavy Microsoft word and excel spreadsheet usage
Accounts payable control for 3 companies - 3 way invoice processing, computer coding and data enter of invoices, weekly scheduling checks for accuracy for bi-weekly check runs
Reconciling monthly bank reconciliation and credit card statements matching for 6 companies.
Property Management Skills – High volume residential and commercial properties, rentals, leases and contract signing, rent collections, evictions and CT Section 8 Housing.
Monthly scheduling reviews, general ledger reports and processing journal entries
04/15-Present – Lodge Associate/Cashier (Part Time) – Dick’s Sporting Goods, Waterford, Ct
Connecticut State Certified for to sell firearms
Lodge Associate – selling firearms, hunting, fishing, kayaks & camping supplies
Inventory control and merchandising products
Cashiering and heavy customer service
06/09-12/15 - Office Manager - AJ’s Equipment Repair - Uncasville, Ct
Heavy customer service and phone contact
Service billing, and part inventory control
Customer pickup and delivery of repaired equipment
Accounts payables and Accounts receivables processing
Monthly financial statement, general ledger reports, and journal entries.
Computerized account processing of Sales, Service & Parts departments.
02/06 - 05/09 Assistant Office Manager/Title Clerk - New London Motors, Inc. New London, Ct
Processed ADP & Paycheck computerized payroll for 50+ employees, 401K, and employee health benefits
State of Connecticut Sales Tax reconciliation.
Monthly financial statement, general ledger reports, and journal entries.
Daily processing of consumer banking contracts and title searchers
Warranty processing for Ford, Lincoln, Mazda, Dodge & Chrysler
Daily processing of DMV online registration & inventory.
Performed all F&I Manager and Body Shop Manager Duties.
Reconciled monthly Company bank reserve statements.
Overseen all computer hardware and software monthly upgrades.
Accounts Receivable Statements and Accounts Payable processing
Computerized account processing of Sales, Service, Parts & Body Shop departments.
Electronic filing of vehicle status and inventory control.
Education:
Three Rivers Community College, Norwich, CT. - Some classes in Accounting
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