Contact Information

***** **** ******,

Cerritos, CA 90703

562-***-**** adck69@r.postjobfree.com

Achievements

Achieved Great Distinction in M.S. computer science degree

CompTIA A+ Certified

Advance Diploma in Computer Hardware & Networking Professional Certification

Diploma in Ethical Hacker Certification

Diploma in PC/Desktop Support Technician

BhargavKumar Patel

Desktop Support/IT Tech Support /Helpdesk Technician

Summary

Passionate, diligent and focused Engineer with Little cumulative experience as a IT Engineer / System admin / Desktop Support Engineer/ Helpdesk Technician.

Ample Working knowledge of CISCO networking hardware, Windows(XP,7,8.1,10), Linux, Microsoft Windows Server(2008,2012) and Active Directory.

Experience with Cisco Switches, Routers and Firewalls.

Analytical thinker, consistently resolving ongoing issues, often called upon to consult on problems that have eluded resolution by others.

Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely.

Strong knowledge of data networks and communications.

Proficiency in MS Office Suite, Internet, DNS, DHCP,LAN,WAN,VPN & Microsoft server Suit.

Skilled in designing and implementing IT systems and network configuration.

Extensive exposure to a comprehensive range of team activities, thrive on working in challenging environment.

Ability to maintain and repair computer peripherals.

Excellent client management skills innate ability to build strong, lasting and mutually beneficial relationship.

Technical Skills

Systems:- Windows XP/7/8/10, Windows server 2008/2012,MAC OSX 10.x/Server, Cisco AnyConnect VPN, Ubuntu, Android and iOS, NAS & SAN storage, LDAP,Cisco Unified CM VoIP

Software:-Active Directory, Microsoft Exchange, Office 365 suite,Symantec Endpoint Protection, Symantec Backup Exec, Mac OS X, Okta, MSSQL,Evernote,Microsoft SCCM, Casper suite, Adobe Creative Suite, Bitlocker, Clonezilla, Wireshark,Metasploit, Google Apps, Dropbox Business, Real VNC, Team Viewer, Airwatch

Hardware:- Installation & Troubleshooting PC Hardware & Xerox Workcenter

Server:- Dell 1950 powerEdge server, Microsoft Hyper-V 2012,Oracle Virtual Box, VMware EXSi Vsphere 5.5, Citrix Reciever, Micosoft SCCM

Network:- TCP/IP, Windows DNS, DHCP, 802.11 a/b/g/n,Cisco Router series 2600 & 3600, Cisco Switch

Series 2960,3600, Watchguard Firewall

Work Experience

IT Helpdesk Support(Level 2) May 2018 – Present

Sompo International,

Downtown Los Angeles, California

Troubleshoot, and apply accurate solutions to end users PC and MAC computers

Troubleshoot software applications, printers, copiers, and network server access problems.

Provide professional, courteous, prompt and accurate solution to end users technical problems.

Using Help Desk software, document, prioritize, update, and resolve technical support tickets.

Communicate the progress of open tickets by email, helpdesk ticket, or by phone call.

Install, configure, monitor, maintain, and relocate PCs and Mac computers.

Administrating Okta MFA, Office 365 Admin center, Airwatch Portal & Microsoft Configuration Console (SCCM).

Imaging and deploying, Migrating Windows 10 using SCCM console.

Install and configure software applications, printers, and network devices.

Replace computer and network systems, system parts, and printer toner cartridges.

New user onboarding: Setup user account, computer system, server and network connections.

Support software applications and hardware rollouts and assist with server system installation.

Managed PC Security and utilized diagnostic software to keep end user productivity up.

Provided remote assistance via Citrix and TeamViewer, aided in identifying and isolating Computer/Network and server problems.

Active Directory and Group Policy maintenance and management

Managed VOIP phone system onsite/remotely via Cisco unified unity CM and Cisco unity Administration including deploying VOIP systems for new user.

Server backup, maintenance, and management.

Document hardware and license inventory.

IT Tech Support August 2016 – April 2018

Wallis State Bank,

Los Angeles, California

Established network infrastructure for midsize enterprise from initial level

Deployed LAN (Local Area Network) that includes the Basic setup of routers, switches, network cables

Managed, maintained and updated network equipment such as network switches (non-manageable), routers, hubs, wireless access points and packet shaper

Performed Server administration, management and monitoring, applied antivirus updates

Configuration and Troubleshooting of complex LAN/WAN

Install,maintain, and troubleshoot PC hardware,software and networks.

Troubleshoot system issues and perform installation of printers,computers and server.

Install,configuration & provide support for Microsoft Office 365 .

Troubleshooting Microsoft server 2008/2012/2016 & MS outlook 2010 Problem in an Exchange Environment

Performed periodic data backup (manual / automated)

Build Complete Systems as well as troubleshoot & repair/Upgrade hardware and software

Imaging new & Existing Windows 7/10 Lenovo Desktop and Laptop using Clonezilla & Run software updates,Patching windows through remote desktop.

Mac OS Support, Configuration and Troubleshooting of Sierra,EL capitan & Yosemite

Set up and Configured Cisco IP desk phones

Maintained and Troubleshoot end user devices such as desktops, laptops, printers, scanners

Installed, configure and troubleshoot iPads,iPhones,Androids and Surface Book wireless,e-mail & VPN connections.

Used Active Directory to Manage Users and Computer Accounts

Designing & Administrating Organizational unit or Domain in Active directory & Implementing Group policies.

Virus & Spyware remediation for entire company.

Used Service-Now to track and monitor helpdesk tickets

Fulfilled administrative responsibilities including the additions, swap process of desktop/laptop, email accounts configuration and software installation/uninstallation

Education

Bachelor of Engineering in

Computer science

Master of Science in Computer Science

Gujarat Technological University

Gujarat, India

2014

Pacific States University

Los Angeles, CA

USA

2016

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