IT Support Professional

OGODO ABIOLA OLUTAYO

ADDRESS: NO **, ADESHOKAN STREET, DOPEMU, LAGOS STATE, NIGERIA

Email:*********@*****.***, Phone: +234**********

PROFILE:

A multi-skilled tech professional with a great sense of approach and outstanding manner of communication, who possesses the ability to foster relationships at any levels or role, coupled with the capability to work as a team manager, independently or as a member of a team with an exceptional knack to function productively, under pressure and/or through any assigned functions.

PERSONAL DETAILS:

STATE OF ORIGIN: ONDO

NATIONALITY: NIGERIAN

CAREER OBJECTIVE:

To secure a career in a merit driven, world class institution where my skills and proficiencies can be effectively utilized with a focus on team building, personal growth and leadership where proactive thinking will be a competitive advantage.

PROFICIENCIES:

1.Excellent expert experience in providing support on Exchange, Teams, Sharepoint, Powershell, Azure and Active Directory.

2.Experience supporting customers remotely on different time zones.

3.Core experience in administration and provisioning of Servers, Virtual Machines and Networking.

4.Expert competency in managing enterprise infrastructures on Microsoft 365 consisting of (Identity Management, Office 365, Security and Compliance, Exchange Online, PowerShell scripting, Azure modules, Skype for Business Teams and excellent troubleshooting skills.

5.Proficiency in cloud infrastructure on major cloud providers Azure, AWS and Google Cloud Platform.

6.Expert Level experience in development of over 200 websites, blogs and ecommerce platforms through the use of SAAS providers, web development frameworks, content management systems and open source software.

7.Digital marketing for numerous organizations using social networks and other digital channels to generate leads & conversions through content marketing, google AdWords, pay-per-click adverts, influencing and behavioral target advertising.

8.Professional Multimedia skills using Adobe Illustrator, Photoshop, After Effects, Premier Pro and In-design for making graphics, videos, corporate documents and magazines with FL Studio & Cubase for making professional beats and recording live studio sessions.

9.Expert Report Writing Skills acquired through write-ups for documentation, blogs, school paper and law firm coupled with ability to speak efficiently in formal meetings and different fora.

10.An avid listener that proactively attends to the needs of others and provide support through involvement in the first charity for all program with ability to prioritize competing demands at busy times by setting myself achievable goals.

11.Multimedia production for SMEs as well as corporate organizations.

12.Over 4 years’ experience providing support via physical and remote channels using calls, chat, ticketing and email systems.

WORK EXPERIENCE:

ESTABLISHMENT: Microsoft (Tek Experts) (August 2019 – Present)

Role: Office 365 Technical Support Engineer

Milestones: I supported Fortune 500 and many other Enterprise companies on the following Microsoft infrastructures using support remote channels on:

Management of Exchange (On-Premises, Hybrid and Cloud) infrastructure.

Identity Management (Active Directory and Federation Services(ADFS), SAMLs, IDP, DNS, DHCP and Migration)

Support Delivery on EMEA and NOAM time zones.

Administration of Teams and Sharepoint Online.

Advanced threat protection and Microsoft Secure Score

Security and Compliance for Organization Management.

Auditing and Cryptography.

Azure (Deployment, Syncing, Ad Connect, Auditing, MFA and its Conditional Access, Licensing) and others.

Hyper-V for virtual machines for hosting servers and clusters.

Resolution of issues via LogMeIn, Email and Phone Modalities.

Concise documentation of resolutions to meet Microsoft SLAs.

ESTABLISHMENT: BICOURTNEY AVIATION SERVICES LTD ( Murtala Muhammed Airport 2) (November 2017 – August 2019)

Role: I.T Support/Web Admin/Tech Lead

Milestones: I supported users and partners on the following:

Remote support of users using support software (Zendesk,Teamviewer,Anydesk)

Development of company group’s website.

Cpanel management

Administration of CentOS linux server

Windows Server and Active Directory Adminstration

Network Administration

PABX and Telephony Administration

Tech support using CRM ticketing

Graphics design

Remote Call and Chat support

Project Management

ESTABLISHMENT: Ruby ‘N’ Pink Nig. Ltd Oud Majestic (August 2016 - November 2017)

Role: I.T Manager (Remote and On-site)

Duties: I supported customers, team and staff on:

Cpanel management

Development of Company Website.

Administration of CentOS linux server on Azure and AWS

Network Administration

Tech support using CRM ticketing

Digital Marketing Support

Graphics design

Chat support

Project Management

ESTABLISHMENT: LOGOS AFLAME MINISTRIES (Feb 2016 - August 2016)

Role: Enterprise IT Support

Milestones: In a support capacity, I supported the organization by:

Creating the company’s website

Providing tech support for Active Directory and Networking Interfaces

Creating graphics design

Running Digital marketing Campaigns

Project Management

CERTIFICATIONS & COURSES:

Windows and Server Security Course

University of Colorado (2019)

Customer Engagement Professional Certificate

IBM (2019)

H.S.E: Professional Certificate In Health, Safety And Environment (2019)

Microsoft 365 Identity and Services

(MS 100)

EDUCATION:

2001-2007 GREATER TOMORROW COLLEGE, ARIGIDI AGBALUKU, ONDO STATE

Qualification: WASSCE, NECO

2008-2014 ADEKUNLE AJASIN UNIVERSITY,AKUNGBA AKOKO, ONDO STATE

Qualification: Bachelor of Science, Industrial Mathematics, June 2014

2014-2015 NATIONAL YOUTH SERVICE

REFEREES: ON REQUEST

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