Nicole Vallarino

Diligent and kind professional, trustworthy, tech savvy and a great asset to any team. adcjxc@r.postjobfree.com

+(507-****-****

Vista Hermosa, Panama City,

Panama

LANGUAGES

English

Full Professional Proficiency

Spanish

Native or Bilingual Proficiency

EDUCATION

High School Diploma

Instituto de Ciencias

Aplicadas

SKILLS

Conflict Management

Strategic Planning

Teamwork

Time-management

Work under pressure

TECHNICAL

SKILLS

Computing

CMD, LMI, BIOS config

Windows

Windows Office 365, W10

PERSONAL

PROJECTS

CocoSmoothWax

Small waxing company.

StreetHassle Studio

Analogue and digital photo

studio, film developing and

scanning.

WORK EXPERIENCE

08/2019 – 01/2020

Tech Support Front-Line Agent

Sitel

Panama City, Panama

CMD level repairs.

Network troubleshooting.

Software installation & troubleshooting using LMI tool. Took initiative while working under pressure and demonstrating a fluency in a wide range of technology.

OSx & W10.

05/2018 – 04/2019

Sales Manager

Sports & Maintenances

Panama City, Panama

Company specialized in synthetic football turfs and landscaping grass installation and maintenances. Trained sales staff to sell at peak performance.

Providing an escalated level of customer service for more complex queries or assuaging disgruntled customers.

Builded and maintained client relations.

Final product quality inspector.

Achieved monthly KPI's.

08/2016 – 02/2018

Administrative Assistant

Motores Marinos CAT S.A.

Panama City, Panama

Small yet well known company that provides maintenance & repair of vessels. Sells spare parts of CAT marine engines.

Tracking of inbound freight to ensure the on-time arrival of spare parts and engines, via email, phone and online.

Strong attention to detail and excellent organizational skills. Schedule and coordinate meetings, appointments and travel arrangements for the CEO. Data entry.

Generate, maintain and manage reports designed to provide analytical support. 10/2015 – 07/2016

Customer Service Agent

Eoutsource Solutions

Panama City, Panama

eOutsource Solutions is a Toronto web-based customer service provider that has been developing over the passed eight years. Using a custom software designed to facilitate working with multiple clients. Applying excellent costumer service skills whilst offering advice and assistance in a quick, professional yet efficient manner.

Handling payments and refunds.

Addressed complaints and solved discrepancies.

Developed highly multi-task skills.

Accomplished monthly sales goals.

Tech Support, Diagnosis & Repair of electronic devices for GeekSquad-BestBuy. Sold services and products, finding unique ways to engage and increase new clients, led a small team of sales agents, managed a monthly sales goals, inspections of the final product and assured it met our quality standards. Processed orders,

Provided online costumer support/ tech support on various websites at the same time, generated sales and acquired new clients.

past

, HTML

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