Engineer Software Developer

Shikhar Chandra

College Station, Texas 979-***-**** adcjs7@r.postjobfree.com linkedin.com/in/shikhar-chandra-b8468a26/ EDUCATION

Texas A&M University, Mays Business School

Master of Science in Management Information Systems College Station, Texas Coursework: Product Innovation, Technology Commercialization, Business Corporate Strategy Aug 2018-May 2020 SKILLS

Customer Empathy Competitor Analysis Data Driven Decision Making Scope Management Agile Development Product Management System and Design Skills Research Documentation Tools/Technologies: JavaScript, Python, Angular, SQL, MongoDB, Docker, Azure, GitLab, JIRA EXPERIENCE

Texas A&M Health Science Centre College Station, Texas Graduate Assistant (Software Developer) May 2019 - Present

• Managed full stack web application for researchers at Health Centre; gathered requirements and feedbacks to release interactive MVP; reduced number of clicks for basic functionalities; improved page load time on hand-held devices

• Prioritized user stories using GitLab to implement REST API for an internal application, deployed it over Amazon

(AWS) EC2 that improved availability by 40%; increased the feature’s customer acceptance by 30%

• Followed Agile methodology to create Docker files for internal projects that improved user experience for developers

• Created a prediction model to identify customers for 'tooth enamel' repair using a multi-layered Neural Network in Tensorflow; handled class imbalance and identified potential customers with 90% recall and 89% accuracy Aggie Product Management Club (Mays Business School) College Station, Texas Co-Founder July 2019- Present

• One of the 4 founding members of the club that helps in bringing together students passionate about Product Management

• Invited guest Product leaders from Industry on campus to share their journey; held discussions on Innovation workshops, design thinking, corporate strategies through tools like Porter’s 5 forces and Value Net Microsoft Corporation Bangalore, India

Senior Support Engineer March 2016 - July 2018

• Led the program strategy and architecture of Data Center Operations for Azure Cloud; improved availability by 30%

• Owned Product lifecycle of the dashboard feature to track bugs and later deployed on Azure app; adopted across team

• Maintained initiative-taking approach to predict bottlenecks, risks and escalations related to virtual storage feature in VM

• Served as Point of Contact for SME accounts worth $15million; supervised the replication of virtual machines through cloud native apps like Kubernetes and Docker on Azure

• Collaborated with cross-functional teams to evaluate and resolve issues with focus on detecting patterns and root cause; led to annual renewal of contract worth $5million Near Me Bangalore, India

Co-Founder May 2014 – June 2015

• Led 5-member team to develop an Android app that tells about events happening within a radius of 5 miles

• Managed operations related to defining product roadmap, logistics and conducting user interviews/surveys Microsoft Corporation Bangalore, India

Support Engineer July 2011 - November 2013

• Responsible for technical support to accounts worth $50million with focus on empathy and cross-project dependency

• Facilitated change management activities through program lifecycle by collaborating with Implementation managers

• Gathered insights from global peers to design a tool that reduced the response time taken to find root cause by 40%

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