Information Security Engineer

DARSHAN R. GHIYA

Benicia, CA ***** 707-***-****

adcjp6@r.postjobfree.com linkedin.com/in/darshan-ghiya

IT OPERATIONS ANALYST

IT professional with advanced operations experience. Experience supporting and administrating Linux/UNIX and mainframe systems. Ability to resolve hardware and OS challenges and support all mission critical systems. Experienced with AIX 5.3, 6.1, on p5, p6 servers, including Power HA.

TECHNICAL EXPERTISE

• Operational Leadership • Software Installation • Monitoring Systems

• System Configuration • PowerHA and HACMP • Kick Start and LV Rebuilding

EXPERIENCE

Apple Inc., Newark, CA 04/2012 – 10/2019

Global IT Operations Analyst- Global Corporate Data Center, 12/2013 – 10/2019

Quickly performed troubleshooting on Linux Red Hat and AIX tickets and escalated to proper team for approvals. Partnered with hardware vendors and teams to resolve various issues, including change requests.

Reduced unnecessary alerts by 30% as a result of analyzing test results and identifying the flow of logic and missing logic.

Created, shared, simplified, and shortened robust CRC Error recovery process.

Prioritized incidents queues by overall impact to the operations, resulting in eliminating SLA violation per client guidelines and to ensuring best practices compliance.

Resolved Linux and Unix challenges ensuring operational continuity and mainlining outages. Troubleshoot Red Hat hardware and OS challenges, kickstart, managed and maintained available server pool ensuring Nagios and Puppet are reporting accurate alerts. Perform verification check after hardware work is completed and communicate to the key stake holders. Always follow up with vendor work and arrange for Smart Hands request that would require configuration changes with care.

Contract AIX System Engineer, 04/2012 – 11/2013

Job scope.

Maintained systems per business need by installing latest OS and its related patches.

Accomplished many servers and storage migration as new hardware became operational and old hardware reached to its lifecycle that involved many projects.

Decommissioned old hardware from the data center ensuring proper care to minimize production impact making sure that applications and databases are tested.

DARSHAN R. GHIYA adcjp6@r.postjobfree.com Page Two

Pacific Gas and Electric Company, Fairfield, CA May 2000 – January 2012

UNIX System Administrator

Built systems, configured, monitor, and maintained 200+ servers to ensure round-the-clock availability for clients. Communicated planned outages and interact with different teams and clients to resolve complex system issues. Supported complex data and aided in design/configuration of the system landscape.

Awarded for exemplary client services, ensured network and storage equipment were attached after weekly system maintenance.

Constantly monitored and maintained IBM pSeries 590 and 570 series, PowerHA/HACMP

Requested and configured SAN storage for Oracle data bases and data file systems using logical volume manager

Supervised Windows and UNIX high-risk security alerts and managed PATROL alerts.

Partnered with Information Security applying security patches.

Solved operational challenges by creating low impact resolutions, which helped improved system availability.

EDUCATION & CERTIFICATION

Computer Programming Certification (COBOL and RPG II)

Institute of Computer Management, Cleveland, OH

Accounting and Business Administration

Gujarat University, India

TECHNICAL COMPETENCIES

Operating System

Unix, Linux Red Hat Enterprise

Hardware

IBM p590, p570, HP N class 4000, HDS storage-USP 600, IBM ESS Shark-2105, 2107

Software

AIX 6.1 and 5.3, HP-UX 10.20 and 11.0

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