Program Manager

Kathleen Loughran

New York Metro Area

********.********@*****.*** 267-***-**** LinkedIn Profile

Strategic and tactical Program Manager excelling in leading diverse, global, cross-functional teams, managing through ambiguity and change, and interacting at all levels. Skilled in problem solving, influencing, communication, building relationships and driving results. Understands the needs and perspectives of technology and business groups. Affinity towards coaching and mentoring.

ADP

Director, Principal Program Manager, Financial Products 2018 – 2019

Drove execution of business unit plans, holding partners accountable for planned activities. Participated in strategic planning, and provided consultation on project management processes, methodology and governance. Led teams responsible for planning and executing complex projects in an innovative, entrepreneurial environment with shifting priorities.

Established governance including meeting cadence, program templates and reporting structure.

Provided direction to team through new product venture through strategy to launch across multiple business units.

UNISYS

Portfolio Program Manager, SaaS, FinTech and Travel Industries 2016 – 2017

Advised on scoping initiatives, creating business cases, securing funding and planning for execution. Provided program monitoring, raised issues and recommended corrective actions. Led program reviews to drive financial accountability, ensuring that technology and business groups delivered on goals. Partnered with business groups to prioritize and recommend investments to Leadership.

Led transformational change by training program managers on a new governance methodology in an agile environment.

Provided executive reporting, ad hoc analysis, dashboards, metrics and guidance on the health of solution investments.

CITIGROUP

SVP, Senior Project Manager, Commercial Payments, Client Implementations 2010 – 2014

Spearheaded projects to improve performance and develop processes and best practices. Coordinated initiatives from defining objectives and data gathering through deployment: identifying issues, mitigating risks and managing change. Oversaw compliance and regulatory matters. Facilitated actions of IT and business to deliver against plan. Led stakeholder committee meetings.

Led global system integration and client migration onto a reporting, data analytics and payment Card maintenance portal.

Led initiatives to improve data capture across the organization and drove key business projects.

AMERICAN EXPRESS

Product Manager, Global Payment Product Management and Marketing 2008 - 2009

Day-to-day management of the Business Travel Account payment product. Created product roadmap by charting current verses future state, leveraging customer insights and performing business analysis. Managed design, development and launch of a new Card / Travel reconciliation product. Partnered with stakeholders to ensure offerings met strategic goals.

Managed new product ideation and rollout while maintaining integrity of legacy product, readying it for decommissioning.

Executed data integration analysis of third party vendor which included logistics, strategy and a business case.

Project Manager, Global Payment Product Development, Commercial Card 2000 - 2008

Drove rollout of new capabilities and upgrades projects in a global environment. Created project plans and orchestrated SDLC activities of IT, QA/Test, Legal, Risk, Operations and Delivery groups; identifying scope, creating requirements, securing resources and forecasting budget. Ensured completeness of go-to-market activities, product briefs and training components.

As Corporate Card subject-matter-expert, led enterprise architecture AR restructuring project that allowed for higher $ tranx.

Implemented CRM (Siebel) platform for Account Management, Risk, Sales, Operations and Implementations groups.

Account Manager, Commercial Card and Global Travel Services 1998 - 2000

Accountable for retention and profitability a $150mm B2B client portfolio while ensuring superior customer service. Established relationships by providing value, and gaining trust at all organizational levels. Provided strategic industry insights for payment products. Oversaw contract renewals. Served as liaison between client and company. Implemented suite of payment products.

Education

Bachelor of Arts (BA); Mass Communications, Temple University, Philadelphia, PA

Certificate; Project Management (PMI), University of Management and Technology, Arlington, VA

Six Sigma Green Belt

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