Project Engineer Customer Service

www.linkedin.com/in/syed-ali-raza-a*a*b*** ● 208-***-**** ● ****.*.*******@*****.*** ● Romeoville, IL

EDUCATION

Master of Science in Computer Science Dec 2019

Lewis University, IL CGPA 3.46/4.0

Concentration: Cyber Security Operation

Relevant Coursework

Digital Forensics: Used Encase Software to Analyze Forensic cases.

Intrusion Detect Response Recovery: Used Backtrack5r3 to test our network and system for security vulnerabilities.

Large Scale Data Storage: Created Database using Apache hive and stored data in AWS S3 Cloud.

Object Oriented Design: Implemented a web-based document scan/search app using java script and MySQL.

Network Security: Used Wireshark to capture packets for analyzing and to filter out unencrypted traffic for any sensitive information.

Bachelor of Science Dec 2015

Limkokwing University, Cyberjaya, Malaysia CGPA: 3.73/4.0

Majors: Information Communication Technology

Graduated with honors

PROFESSIONAL EXPERIENCE

Project Engineer & Technical Pre-Sales Engineer January 2016 – August 2017

Jaffer Business System, Karachi, Pakistan

●Coordinated with management for data integrity, resolved project conflicts & enforced requirements.

●Led the project management team and the completion of datacenter in multiple companies.

●Participated in bid preparation process through coordination with other departments for arranging earnest money, legal documentation, vetting of SLAs, business proposal preparation and all related activities.

●Negotiated and finalized Service Level Agreements (SLAs) with all customers on related services after due discussion with Customer Service management.

●Assisted ‘Estimating Team’ in developing estimates per scope and review project estimates.

●Reviewed project scope with subcontractors to provide better understanding of the project.

●Helped third party contractors like IBM in maintaining and deploying Identity Access Management.

Help Desk Intern July 2014 – August 2014

Siemens, Karachi, Pakistan

Troubleshot, isolated, and resolved IT and point of sale hardware and software problems in a client/server network environment.

Reported problems with local area network and wide area network systems and equipment.

Used locally developed ticket tracking software to record problem/resolution status.

Datacenter Operation Intern January 2014 – February 2014

IBM, Karachi, Pakistan

Used AutoCAD 2013 to build electrical layouts for 18 rack datacenters.

Helped migrate servers and switches to the new datacenter and assisted with their connectivity.

Demonstrated interpersonal skills and worked effectively in a team environment.

Help Desk Intern December 2013 – January 2014

Sui Southern Gas Company, Karachi, Pakistan

Troubleshot hardware and software problems in a department’s network environment.

Maintaining inventory of IT hardware supplies.

ACEDEMIC PROJECTS

Investigate System Files

Used Encase to conduct hash analysis and to identify encrypted files in a hard drive.

Performed full disk forensics including slack and unallocated area.

Natural Language Interface for database

Processed Natural Language Parse techniques and used them to identify tokens that corresponded to different words, which helped in looking up the documents in MySQL DB.

Developed the application using Python and made used of Python Natural Language tool called Natural Language Tool Kit.

HONORS, ACTIVITIES AND VOLUNTEER EXPERIENCE

Ambassador of Global Student Success Program 2017

Member, IEEE 2017 – 2019

Member, NSBE (National Society of Black Engineers) 2017 – 2019

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