Customer Service Representative
Resume:
Rhonda Hill
Krum, TX
******@*****.***
Authorized to work in the US for any employer
Work Experience
Dispatcher/ Customer Service
Denton County Transportation Authority - Denton, TX July 2013 to Present
Provide direction to and maintain two-way communications with all bus operators while monitoring system performance and making scheduling adjustments where necessary to maximize on time performance, minimize customer wait times. Minimize service disruptions. Answer customers complaints or concerns.
Operations Supervisor
Denton County Transportation Authority - Denton, TX July 2011 to Present
Provide assistance to bus operators, handle customer service disputes, assist with any detours that might occur, Assistance bus operators with any problems or concerns they may have. Time checks of the buses making bus operators are driving safely and in a timely manner. Supervise bus operators and evaluate their effectiveness.
Bus Operator
Cincinnati Metro - Cincinnati, OH
July 1994 to June 2011
Processing a Commercial Driver's License, operating a 40 passenger bus in a safe and time manner, providing excellent customer service by answering in questions passengers may have regarding scheduling and routing of the buses. One of my many accomplishments is having and excellent driving record no accidents preventable or non-preventable. Customer Service Representative
Staples Office Supply - Cincinnati, OH
August 1994 to August 1998
In a large call center atmosphere, answering calls and entering orders into a computer system while providing excellent customer service skills by listening and suggesting other items that could be purchased in addition to the original order to be filled and delivered to the customer or other companies.
Education
Professional Degree in Massage Therapy
TX Center for Massage Therapy - Richardson, TX
October 2012 to October 2013
Skills
Microsoft office, Word (10+ years)
Certifications/Licenses
Commercial Driver's License/ Massage Therapy License March 2017 to March 2022
I have processed a Commercial Driver's License for 25 years.
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