Assistant Customer Service

Lailah Hasheme

***-*** ********* **** * North York, ON M3A 1V7 t 416-***-**** t ************@*****.***

CERTIFIED PHARMACY ASSISTANT

HIGHLIGHTS OF QUALIFICATIONS

3+ years of retail customer service and pharmacy assistant experience

Certified in CPR, First Aid, and WHMIS training

Prescription pick-ups & drop-offs and assisting with cashier responsibilities

Excellent communication, time management, and problem-solving skills

Proficient in using AbleMed, Kroll,Fillware, Nightingale, Internet, Windows 7, Healthwatch, and Nexxsys

Able to work well independently or within a team environment

Passionate about providing outstanding customer service

Dedicated, hard-working, fast-learner and always punctual

Flexible to work any shifts including days, evenings, weekends and holiday hours

Fluency in English, Persian, Pashto and Urdu languages

PROFFESIONAL EXPERIENCE

Pharmacy Operations

Greeted customers and confirmed accuracy of all pertinent prescription information prior to filling

Experience with accurately dispensing prescription medications to customers and handling customer

Handled and counted all medical merchandise, checking for expiration dates and counting inventory

Initiated and maintained all confidential files and records

Received written prescription or refill requests and verifying that information is complete and accurate.

Maintained patient profiles, including lists of medications taken by individual patients.

Answered telephones, responding to questions, requests, and took orders of re-fills.

Mixed pharmaceutical preparations, according to written prescriptions.

Cleaned and helped maintain equipment or work areas and sterilize glassware, according to prescribed methods.

Priced and filed prescriptions that have been filled.

Assisted customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.

Received and stored incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.

Performed administrative activities including data entry, faxing, photocopying, filing and receiving incoming mails or parcels

WORK HISTORY

Pharmacy Assistant

Rexall

2013 - Present

Sales Associate

The Bay

2013 - Present

Pharmacy Assistant

Shopper’s Drug Mart

2012 - 2013

EDUCATION AND ADDITIONAL TRAINING

Pharmacy Assistant Diploma

triOS College

2012

Medical Office Administration Diploma

Computek Institute of Technology

2005

CPR/First Aid Training

St. John’s Ambulance

2012

REFERENCES

Available Upon Request

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