Storage Engineer

DANAIT ABAY

New York, NY Tel– 202-***-**** Email - **.*******@*****.***

PROFILE SUMMARY

More than 10+ years of IT experience with expertise and extensive knowledge in Storage Area Network (SAN), Network Attached Storage (NAS), Enterprise Operating Systems, backup technologies, virtualization, data centers, high availability and disaster recovery solutions. Proven expertise in capacity and performance planning, designing systems with scalability, troubleshooting, deployment, and operational strategies that have led to innovative improvements in revenue growth, resource efficiency and business process change. Excellent communication and interpersonal skills, a team player and self-motivator. Instrumental in developing project strategies for alignment, ensuring those projects meet user expectations for scope, schedule, budget and quality. Proactive in solving problems and providing best solutions, involved in process development and improvement initiatives.

PROFESSIONAL EXPERIENCE

Sr. Storage Engineer June 2018 – Present

Association of American medical Colleges, Washington DC

Served as the subject matter expert for organization’s storage arrays (Netapp, Nimble and Hitachi)

Managed storage requests, maintenances and capacity planning in 24x7 environment.

Rack, stack, cable and configure new storages for organization.

Managed and maintained backup activities of thousands of servers and applications.

Coordinated, worked, and achieved a successful data migration within 3 months’ time saving the organization over $500,000 of maintenance/support cost.

Processed all projects related to storage requests in a timely manner insuring deadlines are met.

Provided and maintained documentations on storage and backup procedures.

Maintained a 99% uptime of critical system assets needed for optimal productivity.

Installed, configures and maintained a Netbackup appliance and Netbackup windows servers.

Planning and implementing of the organization disaster recovery plan of business critical and enterprise environments.

Performed data restoration for servers, file systems and databases upon request.

Served as a backup and took responsibility of VMware and Networking teams to support load sharing and to make sure a smooth operation of business in absence of team members.

configure and update VMware vCenter Server, ESXi 6, vMotion, DRS, VM networking.

Provision and configure virtual machines, adding datastores and maintaining of vmware environment.

Systems Engineer May 2017 – May 2018

Computer World Services DHS-Office of Biometric Identity Management, Rosslyn VA

Monitor utilization of different storage and compute resources

Analyze and provide report on storage capacity to meet future demands.

Analyze and provide root cause analysis.

Developed a simulation model using Extendsim software of high-availability servers to evaluate its performance under various loads

Determine optimum toolset to extract pertinent information from virtual environment for capacity reporting

Customize and generate reports on vROps to fit client needs.

Storage Engineer August 2016 – May 2017

IBM, Reston VA

Developing, implementing, and overseeing policies and procedures to ensure consistent storage provisioning, uptime, regulatory compliance, and data protection.

Ability to research and articulate recommended solutions and technology; design, develop and document technical solutions.

Provide Capacity Management planning for future demands.

Managing performance of over 160+ Storage Systems

Lead a major overhaul of technology refresh from 7mode systems to cluster mode systems

Works closely with System Engineers, Database Administrators, Network Administrators teams to plan, design, and architect improvements, additions, and upgrades to Storage Systems

Managing operating system patches, software code upgrades, shelf and disk firmware upgrades and routine hardware configuration

Managing break fix operations of Storage Systems

Developing, implementing, and ensuring compliance with operational policies and procedures for Storage Systems

Configuring new storage systems and capacity expansion on existing nodes.

Lead engineer in charge of analyzing and migrating of new client’s data using Aspera software tool.

Storage Engineer February 2015 – August 2016

Blackboard Inc. Reston VA

Perform research and articulate recommended solutions and technology; design, develop and document technical solutions.

Day-to-day management of over 160 NetApp nodes with 7-mode and cMode architecture experience with NAS management, coordinating and performing system backups, performing system installation and testing, monitoring system availability, troubleshooting, diagnosis and resolving problems, developing system modifications, hardware and software configurations/upgrades/maintenance, performing monitoring and tuning, performing change management, creation of technical and procedural documentation, and disaster recovery participation. Rotating 24x7 on call support rotation

Performance management of Storage Systems

Provide Capacity Management forecasting and work with suppliers to ensure that various Blackboard locations have the capacity for future demand

Lead a major overhaul of our technology refresh from 7mode systems to cluster mode systems

Works closely with System Engineers, Database Administrators, Network Administrators teams to plan, design, and architect improvements, additions, and upgrades to Storage Systems

Operating system patches, software code upgrades, shelf and disk firmware upgrade and routine hardware configuration

Monitoring of Storage Systems equipment 24/7 around the globe

Managing break fix operations of Storage Systems

Allocation and provisioning of storage resources

Managing disk-to-disk backups for thousands of volumes and restores as requested by users as well as support for DR testing

Developing, implementing, and ensuring compliance with operational policies and procedures for Storage Systems

Configuring new storage systems and capacity expansion on existing nodes.

Analyzing and migrating of new client’s data using Aspera software tool.

Create and document scripts/programs to facilitate the transferring, replicating, or synchronizing of data.

Computer Operations Technician July 2012 – February 2015

Northern Virginia Community College, Alexandria VA

Responding to requests for technical assistance in person, via phone and email.

Manage user accounts and access to resources with Windows Server Active Directory.

Troubleshooting and resolving technical hardware, software and network issues.

Create templates with clean installs with Windows Operating Systems and utilities, Frequent employing Symantec Ghost for rapid applications deployment.

Assists in maintaining campus servers.

Ensures all servers have updated drivers and patches.

Install hardware: Disk driver, NICs, CPUs, Motherboard, printers, VoIP phones, networking, and software configuration and installation.

Manage SmartTrack Enterprise 7.6 ticket entries enabling issue tracking and management.

Identify and escalate situations requiring urgent attention.

Stay current with system information, changes, and updates.

Technical Support Specialist November 2010 – July 2012

Access Capitals S.C – Falls Church, VA

Troubleshooting and resolving technical hardware and software.

Responding to requests for technical assistance in person, via phone and email

Set up new workstation and printers for user.

Ensures all workstations have updated drivers and patches.

Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

Improves client references by writing and maintaining documentation.

Improves system performance by identifying problems; recommending changes.

Installing and updating smartboard software drivers.

Troubleshooting and resolving smartboard and short throw hardware and software issues.

Technical Support Agent October 2008 – September 2010

ModernETH, Addis Ababa, Ethiopia

Researching technical issues and Provides answers to clients by identifying problems.

Filing reports regarding product problems.

Managing and processing customer hardware and software Issues.

Walking customers through solutions.

Set up new workstation and printers for user.

Reviewing product change requests

Learning about product updates and new technologies

Stay current with system information, changes and updates.

Maintain a good communication line and relationship with customers.

Sent out quality control emails for IT help desk requests and assigning tasks to technicians.

Educations, Trainings and certificates

Training - VMware vSphere: Install, Configure, Manage [V6.7] October 2019

Arrow Training center

Training - Implementing Cisco Data Center Unified Computing - DCUCI August 2019

Global knowledge Training center

Training – Architecting on AWS July 2019

Global knowledge Training center

Certificate – Python Programming

Coursera (University of Michigan) December 2014

Certificate – Microsoft Certified Database Administrator (MCDBA)

Microsoft September 2013

Certificate – CISCO Certified Network Associate

Northern Virginia Community College December 2012

Bachelors of Science – Management Information System

Unity University, Addis Ababa, Ethiopia May 2007

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