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Customer Service Information

Location:
Imus, Cavite, Philippines
Posted:
March 31, 2020

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Resume:

WORK EXPERIENCE

Process Expert

Panalpina World Transport (Philippines), Inc

November 2018 to Present

Inclusive Dates: November 2018 - Up to date

Responsibilities:

• Receiving and prioritizing of incoming orders.

• Document pull from E-file and document completion and correctness check.

• Data pull and file completion in forwarding system

• Communication with customer service and Panalpina export house/agent

• Paying attention to customer specific instruction (given in general, instruction sheets or on specific shipments)

• Request and follow up on container release

• Report irregularities in incident handling tool (IHT)

• Escalation of irregularities to customer service / manager

• Quality and compliance responsibilities under IMS / attention given to predetermined processes SOPs Data Processor

Conduent

June 2018 to November 2018

Account Held: Bank of America

Responsibilities:

• Maintains database by entering new and updated customer and account information.

• Prepares source data for computer entry by compiling and sorting information.

• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.

• Secures information by completing data base backups.

• Maintains customer confidence and protects operations by keeping information confidential.

• Contributes to team effort by accomplishing related results as needed. Data Processing Officer / Indexer

Societe Generale de Surveillance (SGS) ROHQ

ALVIN

CASTRENCE

Cavite City

adcj10@r.postjobfree.com

+639*********

To pursue a challenging career by which the competence and skills I gained from my education and experiences can be applied and be further enhanced in an organization that values integrity, equity and development. December 2010 to May 2018

Inclusive Dates: December 2010 - May 2018

Responsibilities:

• Ensures the correct and timely Report issuance particularly standard and repetitive files in relation to the productivity and quality targets of the Processing Unit (PU).

• Accurately and efficiently encodes information in the application system used based on received trade documents, Import Verification Program (IVP) Business Rules, Country Instructions, and other related or similar references.

• Assesses the valuation and Harmonised System (HS) classification of goods and the risk level of transactions particularly of standard and repetitive files following the Business Rules, IVP Business Rules, Country Instructions and other related similar references.

• Assists in the correct translation of documents, if with foreign language skill (other than English).

• Assists in providing reports that shall be used by importers in government clients located in Asia (Bangladesh, Indonesia, Uzbekistan), Africa (Angola, Cameroon, Mauritania, Nigeria, Burundi), and Latin America (Haiti, Mexico)

• Liaises with Trade, Valuation, and Inspection Centres in Asia (ex. China, India), Middle East (ex. United Arab Emirates, Syria), Africa (ex. South Africa, Cote d'Ivoire), and Europe (ex. Spain, France) to get additional information required during processing of files.

Encoder

CCC Data Management

July 2010 to December 2010

Responsibilities:

• Proofreading and organizing information, which is entered in the company database.

• He gathers the information and organizes it.

• Analyses the information and examines the documents for accuracy.

• Administrative duties which include filing, mailing, and contacting people. Encoder

Amdatex alabang

December 2009 to July 2010

Responsibilities:

• Prepared miscellaneous reports for management using MS Excel

• Answered phone calls with inquiries regarding policy and document it correctly into the data base.

• Proofread all reports before encoding into the computer.

• Encoded all inventory Information

• Performs and complies all the files of all the customer EDUCATION

ICT

International electronics & technical Institute Inc 2009

St. Francis Of Assisi College

2006

Molino Elementary School

April 2002

SKILLS

WEB BASED, OUTLOOK, Sap

ADDITIONAL INFORMATION

Attention to details

- Ability to analyze and interpret information

- Creative and innovative

- Ability to work independently and in team

SKILLS

• Quick comprehension and focused work

• Resilience, ability to prioritize and meet deadlines

• Accurate and reliable working method

• Team spirit and social skills in an international environment

• Openness and flexibility in meeting customer demands / service attitude

• Good know how in ms-office(outlook)

• Good know how in web based applications / internet

• Freelancing jobs

• Computer literate, Detail and Result-Oriented

• Can work on weekends and on rotation shift basis (morning, mid or night shift).

• Familiar with MS windows applications.



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