Nikhilkumar Parmar

Cell: +1-306-***-****, E-Mail: adcixd@r.postjobfree.com

**-***, ********* *****, *********, Saskatchewan, Canada. S7K 4X1

LinkedIn: https://www.linkedin.com/in/nikhilkumar-parmar

IT System & Network Professional

Career Objectives

Experienced technical professional with 16+ years of industrial experience in the field of IT System and Network Engineering, seeking an opportunity in IT Technical Support environment.

Professional Summary

Extensive subject matter expertise in IT Services Management based on ITIL framework.

Offering 16+ years of affluent industrial experience for support to various platform technologies.

Strong interpersonal skills, self-motivated, quick learner and multi-tasking ability with result oriented approach.

Highly analytical, problem solving, methodical, and forward-thinking professional with extensive leadership experience in IT Service Operations and IT Infrastructure Management.

Worked for diversified industries in the IT Department – 9.5 years in Manufacturing, 3.5 years in FM Media, 2 Years in Telecom, 1 year IT Field Service, 3 years in IT training institute, 8 months in Consumer Electronics manufacturing unit.

Technical Expertise:

ITIL V3 Service Strategy, Design, Transition, Operation and Continual Service Improvement

ITIL Service Desk, Incident, Problem & Change Management

NEXGEN - Radio Automation SW, Sony Vegas, Wide Orbit, Music Scheduling, Finance Packages

Transmitter, DG Set, UPS, AC, Electrical Panels, STL, Onair, Backup & Production Studio support

IT Infrastructure Assessment, Planning, Implementation and Upgrade/Modification

System & Network device Integration, Technical & Application Support

Windows Server & Client OS Technology, Cisco Router & Switches Technology

TCP/IP, IGRP, RIP, MS Word, MS Excel, MS Power point, Outlook.

Professional Experience:

Senior Officer – Systems July 2010 – Jan 2020

Golden Tobacco Ltd, Vadodara, INDIA www.goldentobacco.in

Leading IT Department with the help of support engineer.

Installing, configuring, testing, maintaining and administering new and upgraded IT systems, software applications, servers and workstations, network and data communication systems. Identifying scope for planning, implementing and monitoring of technological changes to enhance operational efficiency.

Undertaking research for the root-causes of Incidents and thus ensuring the elimination of interruptions. Problem Management by providing technical solutions in efforts to prevent repeating incidents.

Escalate potential problems and client support issues to management or third party vendors as per SLA contract. Monitoring & supervising the development of long-term partnerships with suppliers & vendors.

IT Department Budget Planning & Assisting in MIS Report Preparations.

Senior Technical Coordinator – Gujarat Cluster February 2007 – July 2010

Reliance Broadcast Network Ltd, Vadodara, INDIA www.reliancebroadcast.com

Handled Team of Three support engineers per station & nine CTI Technicians of Gujarat Cluster.

Station Roll Out & subsequent Technical Operations of FM Radio stations in Gujarat Region; Total Three cities rolled out in Gujarat with the 92.7 BIG FM radio services which includes Baroda, Surat & Rajkot. Ahmedabad Sales office.

Coordinating with Vendors, System Integrators & ISP for completing Projects within committed timelines.

Troubleshooting and periodic maintenance of Studio equipment and software - NEXGEN Radio Automation, Power Gold Music Scheduling, SAP & Sun System Finance package, Wide Orbit for Air Traffic Booking and billing.

Coordinating with various vendors – FMS support, Transmitter maintenance, UPS maintenance, Generator maintenance, Electrical panels and equipment maintenance.

Network Setup – Implementation of VPN Network with Cisco Router and Switch. Handling Lease line, Microwave Line & ISDN lines connecting Studio Transmitter Links.

Remote IT / Helpdesk Support to Gujarat Region Offices of Reliance Broadcast Network Groups.

System – AD with centralized security policy implementation through GPO. Domain Controller with DHCP, DNS, FTP. Desktop OS & Hardware installation & troubleshooting.

Preventing & Corrective Maintenance, Troubleshooting, Inventory & Spares Management, Process Documentation and Management Reporting to achieve station uptime of 99.99% & above across region.

Accolades:

Successfully launched 92.7 BIG FM Radio stations at Baroda, Surat & Rajkot.

Promoted From Senior IT Executive, Baroda To Senior Technical Coordinator, Gujarat.

Attended training on Radio Automation & Broadcasting by Broadcast Engineering Consultants India Ltd at New Delhi, 2008.

Member of team responsible for building biggest Private FM Radio Network in Asia with 45 Stations.

Accreditation certificate received from CEO Reliance Broadcast Network Ltd.

Customer Engineer March 2005 - January 2007

CMS Computers Ltd, Vadodara, INDIA www.cmsitservices.com

Deployed as FMS Engineer at Reliance Communications Ltd, Baroda Cluster in Infrastructure Managed Service Group & provided Support at all site of Reliance across the region.

Working experience on ITIL framework processes and used Remedy Tool for handling Service Operation. Responsible for Call Logging, Updating, Progress Tracking and Resolving Maintaining uptime as per SLA.

Installed, commissioned & troubleshot Windows based computer Systems and Networking devices including servers, workstations, routers, switches, gateways, firewalls, etc.

Diagnosed and troubleshot problems with existing IT infrastructure and restore normal operations in a timely and accurate fashion.

Incident and Problem Management. Coordinated and monitored troubleshooting to isolate and diagnose common system & network problems: document system events to ensure continuous functioning. Recommended course of action and implemented as approved.

Documented, implemented and tested changes in accordance with Change Management procedures.

Service Support Engineer April 2004 - February 2005

Navkar Peripherals, Vadodara, INDIA

IT Support for Desktop, OS, Hardware & Networking for the banking and industrial organizations in the region. Maintenance & Troubleshooting with Windows Server & Workstation environments, OS Support.

Senior Faculty March 2001 - April 2004

Jetking Infotrain Ltd (Pruthvi Infosys -Lunawada Franchisee) INDIA

Imparted training of Hardware & Networking Modules including MCSE, CCNA, CNE & Red Hat Linux.

Trainee - Quality Assurance Engineer August 2000 - March 2001

Viacom Electronics (P) Ltd, Vadodara, INDIA

Tested Color TVs of AIWA & TCL Brand, CD/DVD Players & Walkman, Aiwa Stereo Cassette Players. Performed ISO Documentation reporting under Quality System of ISO 9002 Company in Q.A. Lab.

Performed Quality Audit like General Inspection, Dismantle Test, Life Test, Measurement Test, Drop Test, Safety process & Line Audit, Transportation Test, High/Low temperature test & Vibration Test.

Education:

Bachelor of Engineering (Electronics & Communication) Passed With First Class – May 2000

Government Engineering College, Modasa affiliated with North Gujarat University, Patan. INDIA

Canadian Equivalency: Bachelor's degree (four years) as per WES Canada educational credential assessments.

Certifications:

ITIL 2011V3 Foundation Certified – Registration Number # ITIL/IN084961 (Passed in March – 2015)

Cisco Certified Network Associate (CCNA) – Cisco ID # CSCO10963211 (Passed in Aug – 2005)

Microsoft Certified Professional (MCP) – Certification ID # 7312360 – Exam 070-290: Managing and Maintaining a Microsoft Windows Server 2003 Environment (Passed in Dec – 2009)

Volunteer Associations:

Voluntary Blood Donor registered at Jalaram Blood Bank, Vadodara, INDIA.

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