STEVEN ZANDSTRA
*** ****** *** #****, *****, CA *2085 M: 760-***-**** ************@*****.***
Summary
I am an ambitious, conscientious and committed individual who has a bachelor’s degree in psychology from National University. I am skilled in research and analysis, communication and listening and many areas of Psychology and human behavior. I am also an experienced customer service representative, who is capable of working on teams large and small. The combination of my education, employment, and experience has allowed me to develop confidence, people skills, and good emotional intelligence.
Skills
Excellent communicator and interpersonal skills
Academic writing and presentation skills
Team player, Customer Service
Great leadership and management skills
Very patient and good problem solver
CPR Certified
Education
National University - San Diego, CA Aug 2015 – Jul 2019
Bachelor of Science: Psychology
Experience
Mission Linen and Uniform Service- Oceanside, CA Jan 2020-Mar 2020
Washman / Production
Loading and unloading commercial grade washing machines and dryers.
Painting interior and exterior of the factory.
Worked in many different areas of production.
Burgess Painting - Grand Rapids, MI Aug 2014 – Aug 2015
Painter
Completed indoor and outdoor residential and commercial painting projects.
Painted walls, exteriors and interiors of buildings using brushes, rollers and spray guns.
Dunhill Tuxedos - Grand Rapids, MI Jan 2014 – Sep 2014
Manager
Trained and oversaw employees.
Scheduling and bookkeeping
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Cabelas - Grand Rapids, MI Jul 2013 – Jan 2014
Customer Service / Archery technician
Developed client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Taught introduction level archery basics to both youth and adult learners.
Marine Corps - Oceanside, CA May 2009 – Jun 2013
Infantry Machine Gunner
Communicated with supervisors regarding any issues that occurred while on duty.
Worked and trained well with all team members
Trained as a Machine Gunner, Foreign Advisor, Radio operator, and sniper.
Dunhill Tuxedos - Grand Rapids, MI Jun 2008 – May 2009
Customer Service
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Managed quality communication, customer support and product representation for clients
Measured for suit fitment, worked with wedding parties and organized large groups.
Cutting Lawn Company - Highland, IN Aug 2005 – Jun 2008
Owner
Managed employees/equipment/clients
Provided excellent on time customer service
Dunhill Tuxedos - Highland, IN Jun 2000 – Aug 2005
Part Time General Worker
Conducted miscellaneous duties when needed
Worked as a shoeshine, and learned basic sowing and merchandise organization