Sap Project

GEETANJALI THOTA *

Geetanjali Thota

Fremont, CA 913-***-**** *****.**********@*****.***

SUMMARY

Highly motivated, results-driven and tech-savvy professional with over 6 years’ experience in a fast paced consulting environment. Proven track record of managing business operations and making critical decisions during challenges. Skilled in Agile and Business Process Improvement. Excellent research and analytical skills with outstanding organization, planning and coordination skills. Demonstrated experience in the definition, design and implementation of processes that support operational strategies. SKILLS

SAP Technologies: ECC 6.0, NetWeaver 7.2, SAP ABAP, SAP BCM 7.0 and Module support Programming Languages: Java, J2EE, Objective C, Swift Web Technologies: Java, JavaScript, HTML, CSS, AJAX, JSON, JQuery Databases: Oracle, MySQL, SQL

IDEs: Eclipse, NetBeans, XCode

Methodologies: Agile, Scrum, Waterfall

Operating Systems: Windows, Mac OS X

Tools: Trello, Share Point, Open Project, MS Visio, Confluence, Balsamiq, GitHub, MS Project, Jira EDUCATION

Master of Science in Management September 2019- May 2021 Indiana Wesleyan University, Marion IN

Master of Science in Applied Computer Science August 2014-December 2015 Northwest Missouri State University, Maryville MO GPA: 3.6/4.0

Received International Graduate Achievement Scholarship

Graduate Assistantship in Project Management

Bachelor of Technology in Computer Science and Engineering April 2007-May 2011 Jawaharlal Nehru Technological University (JNTU), Hyderabad INDIA Distinction (High Honors) PROFFESSIONAL EXPERIENCE

SolomonEdwards, Project Consultant December 2019 – Present Autodesk, Business Analyst

Design workflows in Confluence/MS Visio to define the scope of Autodesk Identity and reporting system

Collaborate with SME’s and product owners to identify areas of improvement in product capabilities and backend systems

Identify and document challenges that could impact the Shotgun Integration with the existing Autodesk business tools

Analyze the existing system design and identify dependencies between the business processes and integration checkpoints

Create coherent documents to help business drive the integration of Shotgun with in-house cloud infrastructure

Technology Stack Used - SFDC, SAP, Marketo

GEETANJALI THOTA 2

PROFFESSIONAL EXPERIENCE (cont.)

Cognizant Technology Solutions, Consultant – ERP April 2017 – Nov 2019 Agilent Technologies, SAP BCM Consultant

Led and managed cross-functional teams of 2500 Contact Center agents, across various regions (US, Brazil, Mexico and Canada) from Customer Service Representatives to Global Project managers

Trained 2 Associate Consultants during a period of company expansion to ensure attention to detail and adherence to company policy

Achieved 93% customer satisfaction rate by executing problem resolution tracking within stated SLA assuring external vendor support

Provided the stakeholders with Service level and volume reports, extracted using Microsoft Reporting services and Business Objects Web Intelligence reporting tools

Performed complex analytical queries using SQL to modify/retrieve data from OLAP databases and created custom reports using Report Builder

Designed call-flows using Python to configure the automated services(IVR) within SAP Contact Center

Actively participated in stakeholder meetings and facilitated monthly operations call to collect business requirements and implement the changes in SAP Contact Centre

Coordinated with third-party vendors (SAP/Network providers) to ensure consistent call flow within BCM and CRM systems

Played a significant role in creating and managing virtual customer environments on various Contact Centre servers including Application, Database and Reporting servers

Provide Root Cause Analysis to business during times of crisis, by troubleshooting server and client side logs for several SAP Contact Center components

Technology Stack Used - Python, XML, SQL

Smart Energy Water, Business Analyst March 2016 - April 2017

Experienced in leading a project from Planning to Deployment phase and exceptionally capable in handling multiple projects at a time (managed 9 implementations in first 5 months)

Controlled scope creep from stakeholders by 65% by implementing the changes as enhancements

Helped businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners

Conducted workshops, met with business process owners to gather the business requirements and identify gaps between as-is and to-be processes

Designed Business process workflows using Visio to better portrait system functionalities

Expertise in translating requirements from RFP (Request for Proposal) and SOW (Statement of Work), to Business requirements

Facilitated calls with development team and guided them on day-to-day basis to make sure project is within the scope and schedule

Prioritized requirements, created prototypes/mock-ups using Functional Requirement Document and prepared weekly status reports to track project updates in scrum meetings

Proposed process improvement strategies to track the requirement changes and other key metrics, which helped provide information to all the teams in a quicker way

Prepared test cases for internal testing purposes and UAT (User Acceptance Testing) scripts for client UAT

Performed UAT and Production Verification Testing along with the stakeholders, to ensure that project meets the intended scope

Prepared training materials and conducted individual user testing for each department affected by the migration

Technology Stack Used – JSP/Servlets, JavaScript, HTML, RESTful GEETANJALI THOTA 3

PROFFESSIONAL EXPERIENCE (cont.)

HCL Technologies Ltd, SAP Associate Consultant January 2012 - July 2014 Agilent Technologies, SAP BCM Configuration Consultant

Implemented SAP BCM (Business Communication Management) for Brazil, Mexico, US and Canada regions

Configured User Queues, User Roles and IVRs in the System Configurator of BCM

Functioned on all communication channels such as calls, emails and chats via SAP CRM Interaction center by creating the call lists in SAP CRM

Created and managed virtual customer environments on BCM (Application and Reporting) servers

Modified CDT (Communication Desktop Terminal) directory views as per business needs

Systematically collected information on what are the most frequent questions and access the script results through SAP BCM reporting

Played a crucial role in UAT (User Acceptance Testing) for US and Canada regions

Achieved project objectives, ensuring completion in a timely and cost effective manner Dr Pepper Snapple Group (DPSG), SAP Support Analyst

Developed technical specifications based on functional specifications, to complete object development and testing

Implemented ~3000 lines of code in 2.5 months and fixed the obsolete source code of a production application to optimize run time by 45%

Collaborated with sponsors to gather the requirements of Purchase Requisitions approvals, maintained changes in purchase approval matrix

Resolved tickets in all SAP modules and provided application support to the end-users by coordinating with SAP functional consultants

Supported Production configuration and functional change requests to meet stakeholders’ requirements

Worked in Billing documents configuration to customize orders and delivery related billing process

Met with stakeholders to gather the requirements of Purchase Requisitions approvals and maintained the changes in purchase approval matrix

Effectively executed problem resolution tracking using HCL Remedy ticketing system (BMC Remedy Action Request System)

Monitored open tickets ensuring external vendor support is operating within stated SLA (Service Level Agreement)

Operated on Billing documents to customize orders and delivery related billing processes Technology Stack Used – SAP ABAP, XML

PROFILE SOURCES

https://www.linkedin.com/in/geetanjalithota/

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