Customer Service

PETER SAMSON

Falls Church, VA ***** 703-***-**** ************@*****.***

www.linkedin.com/in/p-samson

PROFESSIONAL EXPERIENCE

Lead Coordinator September 2018 - Present

Seasons 52 Mclean, VA

● Audited invoices in a detailed manner to ensure that all spending was accounted for each day

● Manage incoming and outgoing phone calls with customers regarding reservation scheduling

● Instruct and train new hires and provide support to newcomers to ensure all tasks are completed in a timely manner

● Utilized cold-calling techniques to maintain a positive relationship with past customers Head Freshman Cheer Coach August 2019 - November 2019 Fairfax County Public School Falls Church, VA

● Provided effective mentoring and team-building to develop meaningful relationships with students

● Mediated and deescalated conflicts between students or a parent before serious consequences arose

● Assessed students’ technique progression weekly to provide constructive and positive feedback

● Organized and executed community cheer camp by leading group exercises and delegating other leaders’ tasks

Lead Coordinator April 2015 - September 2018

Brio Tuscan Grille Mclean, VA

● Ensured customer satisfaction by addressing customer comments and concerns

● Trained new hires by explaining restaurant policies and procedures for a variety of situations

● Maintained a clean, professional work area

● Coordinated off-site catering events and strategized on how to improve for future events Brand Representative December 2012 - November 2016 Holister Co. Mclean, VA

● Collaborated with customer service team on product information and outstanding customer service

● Processed purchases using a POS system to complete cash and credit card transactions

● Supervised school campus recruiting events by organizing employee schedules, supplies, and transport

● Worked one-on-one with new hires to develop new skills to increase customer service satisfaction SKILLS

● Customer Service

● Recruiting

● Financial Reconciliation

● Team-building

● Scheduling

● Financial Auditing

● Project Management & Event Organization

● Adaptable

● Leadership

● Microsoft Office Suite

● Conflict Resolution

● Interpersonal & Intercultural Experience

EDUCATION

Northern Virginia Community College August 2014 - September 2016 Business Administration Annandale, VA

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