Engineer Customer

Alexi Lantigua

Orlando, Florida Mobile: 407-***-**** Email: *************@*****.***

EDUCATION:

Florida International University Miami, FL

Bachelor of Business Administration August 2018

Major: International Business

WORK EXPERIENCE:

Money Tree Aurora, Colorado

Teller Operations specialist January 2020- March 2020

Assisted customers by receiving deposits, loan payments, cashing checks, issuing savings withdrawals, wire transfers, amongst other administrative tasks.

Assisted supervisor with audits and daily balancing of the vault which exceeded $150,000.

Increased teller referral by 20% through implementing effective coaching and observations.

Consistently maintain operational accuracy to meet internal audit regulations.

Managed and processed transactions over $50,000 on daily basis.

Audited and reviewed account reports daily to certify that all regulations and procedures were properly followed. Undetected mistakes may compromise customer accounts and expose the firm to regulatory action.

Swissport Cargo Denver, Colorado

Office agent/Lead March 2019- January 2020

Assist Cargo Supervisors on daily operations by maintaining close communication and organizing team meetings.

Verify and keep records on Import/Export cargo as well as maintain applicable safety and quality standards.

Consolidate Master Excel File for all inbound/outbound shipments.

Prepare airline and customs documentation using multiple software systems.

Managed 20 employees (forklift drivers, warehouse associates and ramp agents) assuring proper compliance with safety regulations and local and international laws.

Pitusa LLC Miami, FL

Logistics Engineer/Customer Engagement Specialist July 2018- March 2019

Integral part of core logistics team while managing customer orders process.

Utilize both in-house and third-party software systems for core logistics.

Manage client communication process including emails, conference calls, direct client phone calls, escalated exception handling and have improved firm-wide communication process to continue facilitating exponential firm growth.

Manage, design, and improved upon key aspects of the logistic process at the firm pertaining to returns/shipping and using the designated software to facilitate.

Key player with “ready to work” approach working in a start-up environment that has yielded high growth quarter-over-quarter.

Skills:

Computer Proficient; Microsoft Outlook, Word, Excel, Access, PowerPoint. Resource Planning, Research & Analytical Skills.

Languages: Fluent in English and Spanish

Contact this candidate