Security Desktop Support

Peachtree Corners Ga,

*********@*****.*** Phone: 404-***-****

Uche Iwegbue

SUMMARY

Security Analyst with over 12 years of experience in the IT spectrum to design, execute and support access to users, application owners and administrative staff. Improving security, exceeding audit and regulatory requirements for various clients.

PROJECTS

Company: Piedmont Healthcare Inc April 2018 – Till Date

Role: Security Analyst /Identity Access Management

Responsibilities

Maintained segregation of duties within the organization by managing the Security Role matrix and keeping track of all roles in the organization and their associated Job codes

Worked with vendors, System administrators & Engineers to troubleshoot and fix identity and access system problems

Analyzed data regarding access for the purpose of security auditing, quality, accountability and process improvement purposes

Gathered requirements for designing, building, testing, and maintaining the security environment to support applications including roles and permissions.

Updated the Access request form with the appropriate details as requested by Leadership

Monitored unauthorized attempts to access company data and escalated the threat activity to the appropriate teams and also notified upper management.

Perform security reviews and access audits, recommend security solutions, advise on application-level security configurations

Supported provisioning/de-provisioning, access automation configuration, and process governance for the following applications Active Directory, Microsoft Outlook and PeopleSoft.

Handled access management internal audits by interfacing with Compliance and auditors and managed the root cause analysis process for potential audit findings

Managed PeopleSoft Security administration in the HCM and FSCM modules.

Involved in troubleshooting issues with the Imprivata Caradigm Provision Application

Participated in the Acquisition of new hospital facilities and facilitated the Build and integration of employees and applications.

Provided Level 3 support for users having security issues in PeopleSoft, Active Directory and other company wide applications

Updated the Provision Application database with new Job code information for different departments

Conducted daily audits on user accounts the Network

Created new Distributions List in Microsoft Exchange administration sever

Resolved problem tickets that were assigned to the Access management team within the agreed SLA time frame.

Provided user information to management, Compliance and auditors upon request by Querying the Provision and ERP databases

Worked out resolution of integration issues related to workflow or optimization, worked with other application teams and operations to assist in resolution.

Company: Accenture Nov 2011– April 20l8

Role: Security Consultant

Responsibilities

Resolved problem tickets that were assigned to the Access management team within the agreed SLA time frame.

Maintained segregation of duties with the IT Cart provisioning Application

Worked with vendors, System administrators & Engineers to troubleshoot and fix identity and access system problems

Completed security upgrade for PeopleSoft FSCM 9.2 modules to prepare for client UAT

Performed Sysaudit and DDD audit. Reviewed the reports and cleaned up the security objects as required in the reports.

Managed and gave access to Web libraries.

Wrote Sql Scripts to Query tables and retrieve necessary data for Security Analysis.

Compared PS FSCM 9.0 and PS FSCM 9.2 and updated and customized security changes in PS FSCM 9.2 per clients

Specifications

Supported client UAT and corrected all security issues discovered during testing

Retired pages that were no longer needed in PeopleSoft Fin 9.2 but were present in 9.0

Gave users access to Query trees, maintained and kept track of records that were added to the Query trees.

Collaborated with both Functional and Technical analysts in development of various components functionalities for testing and final migration to production environment.

Identifying and documenting Security requirements; and hands-on PeopleSoft Security Administration.

Prepared PeopleSoft Security work plan for Go-Live and supported the Go-live Security implementation activities.

Updated roles and permissions lists as required

Migrated and reverse migrated security objects to and from the Configuration, break fix, and Test environment using App Designer.

Updated user profiles with required roles and performed password resets as required for all the test users.

Resolved problem tickets that were assigned by testers in the testing environment.

Ensured that each user had the appropriate level of access and were assigned the required roles needed for testing in the testing environment.

Tracked tickets using HP Application Lifestyle Management and addressed issues in order of priority.

Designed and configured row level security system to segregate and secure data.

Retired pages that were no longer needed in PeopleSoft Fin 9.1 but were present in 9.0

Reconfigured delivered navigation collections and portal content based on functional requirements

Maintained segregation of duties according to user profiles by roles and permissions list.

Logged the defects in a timely manner in Quality Center and monitored the fixed defects and retested the fixed defects.

Participated in the requirements gathering process for the Staging effort by having weekly meetings with the client.

Maintained workflow Security for users in the training environment

Tested all the required navigation's in the training environment and updated the defect repository as required.

Prepared excel sheets and word documents that contained step by step information about how the staging effort was going to be executed for each Training Module.

Set up the required roles, permissions list and access for all the training ID's used in the Data Staging process.

Company: Crawford & Company Sep 2008 – Oct 2011

Role: Application Support Specialist

Responsibilities

Created, modified and deleted user groups on multiple systems i.e. Windows NT/XP Professional/2000, Novell, RighFax, Lotus Notes, Mainframe, AS400, and proprietary databases.

Reviewed and handled multiple support voicemails, phone calls, and Lotus Notes email boxes hourly.

Updated and maintained user profiles daily in Active Directory

Assisted with updating and building the technology knowledge database for both internal and external users

Resolved issues with clients through phone conversations, emails and in person.

Configured and maintained Dell Laptops and workstations, and supported HP laser jet and Lexmark printers.

Configured blackberries for end users using Blackberry enterprise server console.

Installed and Configured VPN’s for end users on Company and Personal computers

Created problem tickets for end-user Training

Caretech Solutions Jan 2008 – Aug 2008

Role: Helpdesk/IT Support

Troubleshoot and Supported over 30,000 clients’ Dell Pc s, HP printers and PDA’s within the Detroit metro area.

Active directory administration i.e. updating user profiles on a daily basis accounts and mapped client drives within the CITRIX application.

Reconfigured Microsoft Outlook accounts and performed email account administration for over 30,000 users.

Validated clients’ accounts by abiding to HIPAA regulations and tracking problem tickets using the Remedy application.

Performed onsite and remote installation of MacAfee, MS Office and also performed other product fixes.

CareTech Solutions, Inc Oct 2007 – Jan 2008

Role: Helpdesk Intern

Provided desktop support at the desk of users for issues that could not be resolved over the phone.

Assist with the management and updates of the IT Library.

Troubleshoot and Supported over 10,000 clients’ Pc s, printers and other hardware devices within the Detroit metro area.

Reconfigured Microsoft Outlook accounts and performed email account administration for over 10,000 users.

Walsh College

Role: IT Support Dec 2006 - Oct 2007

Supported over 4000 clients Pcs, printers, and other hardware devices within the school environment.

Assisted users with remote connectivity, systems access.

Provided user assistance with software, hardware, and ongoing processes.

Reset users passwords and performed user account administration

EDUCATION:

Walsh College/GPA Troy, MI

BACHELOR’S OF SCIENCE, Major: Information Assurance

Oakland Community College Royal Oak

Associate degree in computer information systems, Concentration: System Analysis

CERTIFICATION :

Microsoft Certified Administrator (MCSA)

Microsoft Certified Professional (MCP)

Security + (in View)

Cissp (in View)

Tools/Technologies: LDAP, People Code/SQR, People tools, Eclipse 3.x, Servlets, Tomcat 7.x, MySQL, HTML, CSS, Windows Vista/NT/2003, Blackberry enterprise console, Citrix,, oracle, SQL, Active Directory, Windows 7, windows 8, windows 10, UNIX, Lotus Notes, HP Quality center, Oracle Sql developer, HP Load Runner, Active Directory, Citrix, VPN, Microsoft outlook, Share point, Unix, Microsoft Admin Center, Impravita Provisioning Tool, IT Cart Provisioning Tool, HP Quality Center, PS Query, Application designer, Process Scheduler, Cisco Webex, PowerShell

Training: Accenture/Oracle PeopleCode/SQR Training

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