Service Developer
Resume:
Sandeep Malladi
************@*****.***
Professional Summary
Having 6 years total experience and around 4 years of experience in ServiceNow platform as both Developer and Administrator, including creation and configuration of service catalogs, email notifications, user interfaces, workflows, data imports and exports, business rules driven user interfaces and attributes, and reports.
As a ServiceNow developer having good knowledge in implementing the IT Service Management framework for Incident, Problem, Change Management and ServiceNow best practices.
Hands on experience in Java Script, Angular JS, AJAX, CSS, HTML and Bootstrap.
Hands on experience in creating Users, roles and User Groups.
Experience in migrating the changes across various environments in ServiceNow using Update-Sets
Experience in loading the data into ServiceNow using import sets.
Experience in configuring the Business Rules, Client Scripts, UI Policies, Scheduled Jobs, UI Actions, SLAs in ServiceNow
Ability to formulate plans and reports and analyze alternatives.
Ability to work and communicate effectively with both technical and business audiences.
Experience working in a team-oriented, collaborative environment.
Knowledge of ITSM/ITIL best practices.
Configured Employee Self-service Portal using Content Management (CMS).
Experience in implementation and support of ServiceNow.
Experience in integrating tools in ServiceNow and other similar tools using MidServer, webservices, email.
In depth experience will all levels of the development lifecycle process.
Ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions.
Talent for creating client satisfaction; ability to focus on the client value in all work.
Highly skilled and proficient in using development tools with the analytical and problem-solving skills necessary to troubleshoot and provide user support.
Solid technical aptitude and understanding, including ability to quickly learn new.
Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions.
Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization, as well as with the business and other technical teams.
Experience with Agile Scrum methodologies.
Technical Skills
ITIL
ITIL, ITSM, ITOM, Service Now, JavaScript, CSS, HTML, Angular JS, JQuery
Programming Languages
Java, JEE, SQL
Java
JDK 1.6, Collections, Multithreading, Exception Handling, Files and Streams, JDBC
Selenium
Selenium WebDriver, Selenium GRID, Catchpoint, AlertSite
Scripting Languages
JavaScript, HTML, CSS, Ajax, XML
Software Methodologies
SDLC, Waterfall, Agile, Scrum
Databases
Oracle 10g, MySQL
Database Tools
SQL Client, TOAD, SQL Developer
Web/Application Servers
IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat
Web Services
REST, SOAP
Version Control Tools
Git, SVN
Tools and Packages
TestNG, Maven, Log4j, TOAD, MS Office
Professional Experience
Verizon – Irving, TX January 2019 – Present
ServiceNow Developer/Administrator
Responsibilities:
Customized Incident Change and Service Catalog module in Service Now as per the process requirements.
Created Portal pages (Homepages) with the help of reports and gauges.
Involved in Service Now Development, Customization and Administration.
Writing Script Includes wherever necessary and reusing them instead of global business rules.
Writing Business Rules, UI Actions, Scheduled Jobs and Client Scripts based on the requirement given.
Used Background scripts in case of any data validations.
Worked on Content Management by creating sites and pages.
Created Dynamic and Static blocks based on the requirement of pages
Implementation of Problem Management, Incident Management, Change Management, Service Catalog, Knowledge Management, Email Notifications.
Used SOAP and REST Web services for integrating Different Instances.
Application Support for Incident Management, Problem Management, Service Catalog.
Created many Database Views with the help of metric definitions for calculating durations of tasks while reporting.
Customization of existing workflows based on user requirement.
Designed Workflows, along with standard Workflow templates which can be reused.
Created Variable sets, transform maps to ease the process of uploading catalog items or variables instead of manual updating.
Creating catalog UI policies and client scripts with respective to the requirement given.
Created various notifications at different stages.
Configuring Users, Groups and Roles.
Created various wizard panels based on the client Requirement.
Created ACL’s based on the security mechanism provided by Customer and best practices.
Created Customer Surveys, Responses according to the customer requirement and also made some customizations
Created Email Templates and Email Notifications.
Have created new solutions in the platform and enhanced existing applications with an emphasis on CMDB, Asset, and Service Mapping.
Ensure and maintain the integrity of the CMDB data
Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB
Worked on Event Management, integrated SNOW instance with Nutanix, OEM and SCOM
Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
Developed reports as per requirements from management.
Configured Employee Self-service Portal using Content Management (CMS).
Documented all implementations and best practices defined within team.
Created various SLA’s as per client requirement with the Incident Management applications.
JPMC – Wilmington, DE November 2017 - December 2018
ServiceNow Developer/Administrator
Responsibilities
Interaction with functional/process owners over phone to understand the business processes and new requirements.
Knowledge of working with different kind of scripts in Service-Now and their order of execution.
Creating catalog UI policies and client scripts with respective to the requirement given.
Writing Script Includes wherever necessary and reusing them instead of global business rules.
Used Background scripts in case of any data validations.
Experience working with email notifications, inbound actions, reports, gauges, and home pages.
Developing and configuring Business Rules, UI Policies, Service Catalog and Client Scripts.
Customized Service Portal using Angular, CMS using widget editor tool and provided support.
Experience on creation of catalog items, wizards, record producers.
Designing new Workflows and modifying the existing workflows according to new requirements.
Creating custom Tables, Fields and configuring Access Controls over them. Configuring Data Sources, Import Sets, Transform Maps.
Customized Service Portal using Angular, CMS using widget editor tool and provided support.
Capturing all the Technical Components in the Update sets and moving those Updates to different instances like Stage, QA, Pre – PROD & Production.
Configuration management experience including optimizing CMDB
Experience of implementing discovery and reconciliation for the CMDB
Following the SDLC process to develop and deploy the code in development to production environments.
Working with schedule jobs, events and triggers to manage business needs and handle background work.
Integrations involved on Service-Now - Web service integration, LDAP integration, Email integration.
Experience in Web service integration (inbound and outbound) in Service now.
Worked on Service Now Discovery, Automation, CMDB population, Security & Roles.
Experience in creating reports in Service Now and schedule the report generation in ServiceNow.
Knowledge of working with different kind of scripts in ServiceNow and their order of execution.
CNET Global – Plano, TX May 2016 - October 2017
ServiceNow Developer
Description: Developed an Application to provide an incentive for the employees who works at site with machines and tools. Forms will be reviewed by Service Managers, Finance Managers and provided the incentive as per the ratings.
Responsibilities:
Creating columns and tables as per the type specification.
Developed the front-end web page by using HTML5, CSS3, and JavaScript, taking advantage of the frameworks Angular.JS.
Developed and configured Business Rules, Script Includes, UI Policies, UI Actions, Catalog Client Scripts and Client Scripts, Scheduled Jobs etc.
Created View Rules for the form for different stages.
Designed Workflow to assign the tasks to respective groups.
Created groups with adding users when task assigned to respective group users can work on that.
Create Email notification with required conditions to whom it should notified.
Created Reports and Homepages added reports to homepages
Created REST API and provide client a link and credentials to access the data on 3rd party application.
Updating an attachment on maintain items on request.
Develop necessary development documentation as needed (e.g. technical design, developer notes, etc.)
Performs core configuration tasks including system policies, business rules and client scripts.
Manages users, groups and roles
Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows
Performs migration activities (Dev to QA, QA to Prod)
Investigate performance issues, learn troubleshooting tools, and use system logs to find issue
Gensis Solutions Pvt. Ltd. – Hyderabad, India June 2015 – December 2015
QA Engineer
Responsibilities:
Analyzed the user requirements, functional specifications and Use Case documents and created the Test Plans, Test cases Functional testing.
Developed automated test scripts using Selenium and Java.
Performed functional testing to identify various critical points in the application and automated it by using Selenium WebDriver with TestNG.
Used Maven as the build tool, GIT for version control, Jenkins for Continuous Integration.
Worked on various Performance testing tools like Alert Site, Catchpoint
Prepared automation test framework (TestNG and MAVEN).
Reviewed Test Data, Test execution reports, automated test scripts
Created Test cases for the new functionality.
Prepared Test completion and Test execution report for each test cycle.
Performed functional testing to identify various critical points in the application and automated it by using Selenium WebDriver with Junit.
Used Maven as the build tool, GIT for version control, Jenkins for Continuous Integration.
Involved in Writing Java Scripts to develop automated scripts and frame works.
Created shared object repository, prepared reusable functions (User defined) etc. using QTP/UFT to automate Client Report subscriptions and Web services.
Created various reports to provide high-level view including Test Execution, Test Coverage Reports.
Actively involved in weekly meetings to track the progress of the test developments.
Tools Used: Eclipse, MySQL, Selenium, Java, TESTNG, MAVEN, JMeter.
JSB Info Systems – Hyderabad, India (Intern) January 2014 - May 2015
QA Engineer
Responsibilities:
Responsible for implementation of Hybrid Test Automation Framework, Page Object Model using Selenium WebDriver, TestNG, Maven and Java.
Performed in testing both SOAP and REST services using Rest Assured and tested both XML and JSON formats.
Involved in Database testing of the application along with the developers.
Expertise with SOAP architecture which include Soap and Restful Web Services Testing.
Automated the web-based version of the application using (QTP) Quick Test Professional.
Used JIRA as a defect tracking tool.
Created detailed test cases for functional, integration, and performance test phases.
Validated all the issues returned from developers and performed regression testing on new builds.
Automated the scripts for downloading the Forms and Disclosure documents by using QTP.
Coordinated with development team for all the issues related to deployments, defect tracking.
Used Test Director for defect tracking and reporting the defects.
Implemented various checkpoints like Standard checkpoint, Text checkpoint, Bitmap checkpoint, Database checkpoint. Carried out Parameterization using various sets of data.
Involved in Database testing of the application along with the developers.
Familiar with SQL scripting for data verification and suggestions given to the respective teams for tuning the application.
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