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IT Support Engineer

Total year of experience in Information Technology: 6+ Years

SHAFEEK KA

Mobile: +974-********,+974-********

E-Mail: adcitd@r.postjobfree.com

Visa Status:Work/ Business Visa

Educational Qualifications

BE (CSE) - Passed with 77% in 2012

From Sasurie College of Engineering,

Tirupur. Anna University, India.

Higher Secondary – Passed with

76% in 2008

From Govt. Model Boys H.S.S, Irinjalakuda,

Trichur District, Kerala, India

Secondary – Passed with 80% in

2006

From Rajarshy Memorial H.S.S Aloor,

Trichur District, Kerala. India

Self-training undergone/Certifications

• ITIL v3 Foundation

• CCNA

Certification Number:433805210431AKXN

• RHCE

Certification Number:130-193-493

• CCNS – PC Engineering, CCNA, MCITP, RHCE, Cloud Computing

Career Objective

As a professional I will support the company’s mission of providing superior team spirit and client service and also responsible for the Server Administration tasks and Networking & Security support activities. I can also interact with clients, ensure compliance for service terms with facility users and performs other related work as required. Hold excellent communication, coordination, organizational, problem solving in various computer applications and seeking for a solid career foundation in any industry to share knowledge and skills.

Skills Summary

• Platform OS - Windows Server 2003,2008-2012 Series

• Firewall- CISCO ASA 5505

• Client OS -Windows Client Operating Systems 7,8 & 10

• Ticketing Tools – Siebel, HPSM, Manage Engine, Fresh Desk

• Antivirus Management-Symantec, MacAfee, TrendMicro

• Backup management -Symantec backup exec, Symantec NetBackup Page 2 of 5

Work Experience

1)Currently working as IT Support Engineer in Salam Technology at Ooredoo location from 19-07-2019.

DUTIES AND RESPONSIBILITIES

Configuration, troubleshooting and managing of Arbor Netoworks Peakflow and Pravail APS devices for monitoring traffic and DDoS protection in Ooredoo-SOC.

Protecting volumetric DDoS attack by using Peakflow SP and application base attack by using Pravail for various Qatari companies (both government entity & Private).

Defending various external threats and attacks by using TMS Advanced countermeasure against Application-Layer attacks.

Monitoring and Report Generation for the whole LAN/WAN architecture using various Management, Monitoring and Alerting tools.

Raising tickets according to customer requirement using Siebel,HPSM

Able to identify potential online security risk and implemented security procedure.

Knowledge of all aspects of security distributed denial of service attack to malware and virus.

Experience in live monitoring of ArcSight console and checking daily ArcSight health statistics.

Performing analysis of security logs in any attempt to detect unauthorized behavior, just reporting to Team Leader.

Act in real-time to mitigate outbound spam, denial of service (DOS) attacks.

Packet analysis and Mitigation.

Implementation, configuration and troubleshooting of UTM’s, Firewalls.

Configuring Site-to-Site VPN and Juniper SSL VPN.

Processing of IP address tracing requests using ArcSight.

Raising HPSM tickets for DDoS attacks.

Creating schedule backup for various SOC devices.

Generating daily, weekly and monthly attack reports.

Solve the support calls from ICT Qatar to block the phishing website or attacks.

Block outbound spam to protect the IP reputation and avoid blacklists using sandvine & Huawei.

Comply with regulatory requirements for URL filtering using Netsweeper Cloud Manager and Huawei SIG DPI.

Knowledge on Akamai Site Analyzer and WAF Rate Control.

Responsible for all aspect of cyber security and phishing prevention.

Troubleshooting of network infrastructure and security.

Good hands and experience in vulnerability assessment.

Involved in day to day SOC operation.

2)Worked as Network Engineer in ACUTE INFORMATICS at Wipro Site

(Kerala Gramin Bank) from 19-11-2014 to 17-10-2018 Page 3 of 5

DUTIES AND RESPONSIBILITIES

Install and test Desktop software applications and Internet browsers.

Test Computers to ensure proper functioning of Computer systems.

Creating ticket for incidents,problems and asset management using ticket tools like Manage Engine Service Desk plus

Analyze, Diagnose and Resolve complex Desktop end user problems and suggest corrective solutions.

Handling Computer peripheral devices like Printers, Scanners and resolve Associated problems.

Monitoring Network devices like Router, Switches

Maintain self, tools and workplace in neat clean, organized and healthy and missioncritical ready for daily operations.

Providing Support for Networks & Computers,Technical Service and support for almost Computer Network Accessories and Computer Peripherals

Managing Cisco ASA Firewall 5505 and switch.

Administer and maintain end user accounts, permissions, and access rights.

Coordinate the setup and troubleshooting of off-site user accounts and permissions

Monthly review and installation of critical and important windows operating systemServer patches.

Monitored and reviewed weekly change control meetings to assure smooth operation,resulting in improved relations between IT and customer.

Setting up new users and disabling expired accounts in accordance with HR requirements

Products and Technologies Supported

Computer Associates manage engine plus service desk.

In-house developed Oracle based Helpdesk system with web self-service interface.

Dell, HP, Desktops and Dell, HP, SONY, NEC, TOSHIBA Laptops.

Printers and scanners of HP, EPSON,OLIVETTI,TVS, SAMSUNG, OKI.

Windows server 2008-2012Active directory service.

Corporate AD Management using AD Management Tools

MS Outlook2013 email client for MS Exchange2010

Symantech and MacAfee Antivirus corporate edition

Handling Corporate IT Asset Management Software

Microsoft SMS 2013, MS Office 2013/ MS Visio2013/ MS Project2013 and MS Office suite2010&2013.

Oracle forms, Oracle discoverer

Disk Imaging and Backup tools. Norton Ghost V15.0 3)Worked as NETWORK ENGINEER in NACLE NETWORKS for 16 months from 10-07-2013 to 05-11-2014

DUTIES AND RESPONSIBILITIES

Planning, Designing and Implementation of Enterprise level Wireless Networks

Configuring Routers, Manageable Switches, RADIUS Servers and Web Servers Page 4 of 5

Establishing the networking environment by Designing system configuration,Directing System installation,Defining,Documenting and Enforcing system standards

nstalling and configuring manage engine desktop central client in Windows 2012 and2008 servers

Troubleshooting Network problems

The support and administration of firewall environments in line with IT security policy.

Securing network systems by establishing and enforcing policies,and defining and monitoring access.

Scheduling Upgrades and Updates

The configuration of hosted IP voice services.

The design and implementation of new solutions and improving resilience of the current environment.

Monthly reviewing, scanning and installation windows critical and important missinpatches using Desktopcenral.

Liasing with project management teames,third-line engineers and service desk engineers on a regular basis.

Speaking with customers via email and phone for initial requirement capture.

Updating job knowledge by participating in educational opportunities, reading professional publications,Maintaining personal networks and participating in professional organizations.

Making sure all IT meets industry standards

Products and Technologies Supported

IP networking and WLANS

802.11g wireless LAN providing high speed network

Switches and Routers of Cisco,HP,Citrix and Huawei

Access points and Wireless Controllers

Network Security products like McAfee Bolters,Cisco SecureX

Remote accessing by using telnet,SSH

Languages Known

English

Malayalam

Tamil

Hindi

Achievements

Won first prize in scholarship examination organized by NIIT

Attended one day NATIONAL LEVEL workshop on “CLOUD COMPUTING” at Sasurie College of Engineering, Tirupur.

Hobbies

Web Surfing

Playing Cricket

Watching Movies

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Work Reference

Prof. S. Nandagopal M.E. (Ph.D)

Head of Department – CSE

Sasurie College of Engineering

Tirupur. India

Mobile: +91-994-***-****

Personal Details &Permanent Address

Personal Details:

Nationality : INDIAN

Date of Birth : 30th April 1991

Religion : Muslim

Marital Status : Married

Permanent Address:

Shafeek K.A

S/o Mr. Assanar K.M

Kariparambil House,

P.O. Kallettumkara

Trichur District

Kerala, India – 680683

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief. DATE :

PLACE : [SHAFEEK K.A]

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