Desktop Support Engineer

SEID MOHAMMED ABDI

DOHA, QATAR: *******@*****.*** and Tel.974********

CAREER OBJECTIVE

To obtain the position of IT Desktop support engineer performs In order to succeed in this role, the individual needs to possess superior knowledge of computers and attention to details maintenance on computers. Key tasks involved with this job include diagnosing problems, installing programs, repairing computers and programs, and upgrading the equipment and hardware as well as Networking, that will allow me to apply and enhance my skills of being a Computer Network & I desire to gain quality experience that will allow me to take full advantage of my knowledge in I.T Expert. In addition, I am eager to contribute my creativity and hard work

Towards the success of your company and to the growth of the fast developing field of technology

SKILLS

Knowledge of Microsoft Installation of Windows OS, Offices and Client’s applications

network plus, professional in networking cabling, troubleshooting, and problem analysis

Server 2003, exchange server 2007,

Microsoft server 2008, MCITP Active directory, DHCP, DNS

CCNA, professional in routing protocols, RIP, EIGRP, OSPF,

developing Local Area Networks (LAN)

Good experience in networking “TCP/IP” Protocols

Commercial experience in an IT support technician role that includes 3+ years of technical support experience in a hybrid Windows and Installation image with Ghost

Familiar with all kinds windows XP, Windows Vista, Windows 7, Windows Server 2008 R2, Windows 8.1, and Windows 10, windows server 2012 R2

Ms office =Microsoft Word, Microsoft access (MS access), Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Project, Microsoft Publisher, Microsoft OneNote, One Drive for Business,

Microsoft Visio, Experience HTML,PHP, Dynamics 365, Ticket system

I have skilled in enhancing user experience using MS Office products

Experience with software supporting Helpdesk operations HP Service Manager

Experience in diagnosing and solving computer related problems (hardware and software)

PROFESSIONAL EXPERIENCE

IT SUPPORT JUNE 2018 Present

KHUZAMA NAJD Trading & contracting

Responsible and provided for IT Support

To support and troubleshoot issues with Microsoft desktop environment, mobile handheld devices and printers. Setting up and configuring new core servers.

Hands on experience removing viruses and spyware using various tools

Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (IOS, Android

Mac imaging solutions and ability to create Mac images

Installation new Devices (Computer, laptops, printers, scanners, network printer

Prioritizes and ensures all user requests are resolved according to the departmental guidelines, using available tools, and ensures the Help Desktop System data is kept up to date and is accurate

Support to the users on OS, MS Office, and other application and software. Installation all kind of application on Pcs, (Support and Troubleshooting) Repair the Devices, formatting, and troubleshooting.

Helping and give the information to users how solving the problems

IT Helpdesk, March TO May 2018

QATAR ISLAMIC BANK- QIB- (VISTAS GLOBAL—DOHA QATAR)

Key Responsibilities:

Diagnosing and resolving a wide range of technical issues over the phone

Providing level 1 technical support for 1200+ users and Ensuring quick resolution of user concerns and escalated more complicated issues to Team Leader and Manager. Migration Support to Windows 10

Primary Support for the migration of T24 Core Banking Application Creation and managements of user Domain accounts’

Part of 10 members IT service management team, supporting more than 1200 users on IT related Issues through voice, remote, email and on sight support

Managing SLA and incidents report

Preparing daily, weekly and monthly report

Preparing daily, weekly and monthly report for the client. Providing the primary support for all the IT related issues

Primary Support of All the applications that are running in QIB

Supporting more than 1200 users in the Head office and 32 various branches in Qatar Location Handle daily technical support activities on desktop support and network

Installation and Configuration of all applications in the Bank

Installation, Configuration, Troubleshooting of Various IT equipments in the Bank Configure, troubleshoots, isolate, repair, and resolve all IT issues including

Desktop/laptop hardware and software, Networks, mobile devices, printer/scanners/copiers, Coordinating with Network, Server and Application teams for quick resolution of Issues

Outlook 2016, 2013, 2010 fixed any issues like happened and running smoothly

Reimage systems with clone and installed component Mcafee agent Antivirus and ISE engine simplify access

SEID MOHAMMED ABDI

DOHA, QATAR: *******@*****.*** and Tel.974********

IT SUPPORT ENGINEER, APRIL 2014 TO Jan 2018

QATAR COMPUTER SERVICES in HOUSE SUPPORT (DOHA, QATAR)

An IT Support Engineer is responsible for End-User Support, such as:

Delivery, Configuration of desktops, notebooks, tablets and Smartphone’s including Installation of department and user specific applications.

Management of stock replenishment, getting quotations and performing Delivery coordination with all device suppliers.

Keeping asset lists up to date and manage device replacements based on user device lifecycle policies.

Perform first and second level support for all user device related incidents Including Microsoft Office and MS Outlook.

Testing and deployment of Windows patches and upgrades, which includes any required client integration testing.

Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.

Assisting IT Management with Document Management requirements, as instructed.

Performing other IT-Based duties, as instructed by IT Management.

Ticketing ITIL Incidents

Incidents are addressed according to organizational priority, resulting in increased availability of critical services.

Troubleshoot

Is the identification of diagnosis of "trouble" in the management flow of a corporation or a system caused by a failure of some kind The problem is initially described as symptoms of malfunction, and troubleshooting is the process of

Determining and remedying the causes of these symptoms

Hardware: iPods, iMacs, tablets, desktops, laptops, printers, scanners, projectors.

IT Support Engineer, JULY 2016-JAN 2017

QATAR UNIVERSITY (QATAR COMPUTER SERVICES QCS)

Key Responsibilities:

Support for the daily operation tasks, like backups, server hardware support with the help of local/global support groups IT Technical Support for End users.

Ability to support and troubleshoot issues with Microsoft desktop environment, mobile handheld devices and printers. Setting up and configuring new core servers.

Hands on experience removing viruses and spyware using various tools

Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (IOS, Android

Mac imaging solutions and ability to create Mac images

Installation new Devices (Computer, laptops, printers, scanners, network printer

Prioritizes and ensures all user requests are resolved according to the departmental guidelines, using available tools, and ensures the Help Desktop System data is kept up to date and is accurate

Support to the users on OS, MS Office, and other application and software. Installation all kind of application on Pcs, (Support and Troubleshooting) Repair the Devices, formatting, and troubleshooting.

Helping and give the information to users how solving the problems

All responsibility IT support and Technical issues Hard ware, Software, Network .etc.)

ASSISTANCE SYSTEM ADMINISTRATOR MAY 2012 – JUN 2013

HAVAYOC YOUTH COMMITTEE HORN OF AFRICA ORGANIZATION (HARGEISA- SOMALIA)

SEID MOHAMMED ABDI

DOHA, QATAR: *******@*****.*** and Tel.974********

Key Responsibilities:,

Passing any instruction, installing new software's and training to all employees if given by higher authorities regarding work parameters.

In the case of any hardware failure, troubleshoot it any fixing of the problem and repair if needed. To give needed technical to all office computers and give advice required.

User creation and assigning the necessary rights as well taking backup of data

Done data backup and fixed wireless change printer’s toner, resolve and configure IP address and IP telephony

DESKTOP SUPPORT TRAINEE, MARCH 2010 – APR 2012

DIGITAL HORIZON NETWORK SOLUTIONS (HYDERABAD, INDIA)

Designated to handle the entire spectrum of accounting activities, followed standard accounting practices and procedures and established internal control measures as approved by the management.

Key Responsibilities:

Installing and configuring computer hardware operating systems and applications

Providing computer support services both for software and hardware for an organization’s employees

Physical setting up of computers and software system installation for various computer applications and programs Monitoring and maintaining computer systems and networks

Resetting the password in case if the employees forget password

Hard work repairing, Antivirus installation to all desktops and laptops.etc.)

Strengths:

Strong interpersonal skills

Commitment towards the assignments Self-motivated and hardworking

Sincere and dedicated

Easily adaptable to changing environments Passion for learning new things

Highly competitive .self-motivated who is organized, disciplined and goal-oriented

EDUCATION

SIKKIM MANIPAL UNIVERSITY, 5th Mile, Tadong, Gangtok, Sikkim 737102, India

Degree’s Computer science (BSC IT) (Feb 2010)

Grade: First Class

SIKKIM MANIPAL UNIVERSITY, 5th Mile, Tadong, Gangtok, Sikkim 737102, India

Diploma in information Technology) (Jan 2006)

Grade: First Class

PERSONAL INFORMATION

Visa status: work Visa Transferable Visa

Mobile: 974********,

Email: *******@*****.***

Target Job Title: IT Support Engineer, IT Support Networking, IT Help Desk

Hobbies: Reading, Volunteer Work

Reference Available Upon Request

Contact this candidate