Store Manager Sales

u s m a n b a k o * *@g m a i l . c om

+ * * * 8 - 4 3 8 - 6 4 8 6

USMAN BAKO

I am a computer science student seeking a full-time position in the field of helpdesk and software engineering, where I can apply my knowledge and skills for continuous improvement.

I have broad experience in retail management and developing strategies that drive products to success. I hope to use my people skills and problem solving to better serve as a programmer.

Responding to queries via chat, email, or phone.

Responding in a timely manner to service issues and requests.

Diagnosing system errors and other issues

Providing technical support across the school.

Help Desk Support

Mclennan Community

College

Sept 2019 - Present

• Assists management in achieving store appearance and maintenance standards.

• Assists customers with problems or concerns, and contacts management as appropriate regarding

customers with problems or concerns.

• Processes customer purchases, performs general

cleaning duties, and stocks shelves and displays neatly to maximize visibility and sales.

• Operated cash registers efficiently and accurately Sales Associate

ALDI

Jan 2019 - Jun 2019

• Responsible for leadership tasks as delegated by the store manager.

• Reinforce selling expectations, performance, results and accountability with all associates.

• Assist store management in conducting onboarding and continued training of the associate team.

• Lead selling efforts to meet selling goals during scheduled shifts.

• Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail

• Assist in meeting payroll targets by ensuring

appropriate sales floor coverage (manage call-ins / call- offs)

• Support replenishment activities that keep the store full and abundant.

• Maintain policies and procedures.

Supervisor

Bath & Body Works

Jun 2019 - Present

P R O F E S S I O N A L E X P E R I E N C E

E D U C A T I O N

2019 - Present

Feb 2009

McLennan Community College

Computer Science

Virginia Commonwealth

GED

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