Customer Service, warehousing, sales, logistics, project management

Madhusudhan Govindaraju

312-***-**** **********@*****.*** https://www.linkedin.com/in/madhusudhan-mg/

EDUCATION University of Illinois at Chicago

M.S in Supply Chain and Operations Management (GPA: 4.0) Expected: Dec 20

Coursework: Supply Chain Management, Operations Management, Quality Control &

Lean Process, Vendor Management, Statistics, Data Mining

Certification: Lean Six Sigma Green Belt

University Visvesvaraya College of Engineering

B.E in Mechanical Engineering (GPA: 3.7) Aug 12 - May 16

EXPERIENCE Weiwo Communications Pvt Ltd Bangalore, India

Supply Chain Intern Oct 18 - Jul 19

Oversaw warehouse activities such as receiving, put away, order picking, dispatch, inspection, maintained optimum KPI, inventory level, safety stock & reorder-point

Managed procurement/sourcing and delivery of materials efficiently, resulted in monthly turnover upsurge by ~3%

Co-ordinated implementation the 5S system to improve safety and productivity in warehouse

Godrej & Boyce Manufacturing Company Ltd Bangalore, India

Assistant Manager Aug 16 - Sep 18

Managed various supply projects, which involved tasks of planning, scheduling by Gantt chart, and network diagrams, preparing reports

Implemented a lean logistics plan in to reduce total travel time and transportation cost by 11%

Led cross functional team, interacted with various stakeholders and follow up with client accounting for over 10% reduction in payment realization time.

Achieved targeted benchmarks in B2B business to increased yearly profitability by ~9% through client engagement, product presentations, negotiation, supply coordination, and customer service

Pre-processed and studied historical monthly sales data to identify trends for various furniture models, forecasted demands

Performed forecasting of monthly and quarterly sales adopting various time-series models (Tool: R)

Trained a team of 5 sales associates to enhance retail sales productivity: Processed RFQ, invoice, supervised purchase orders generation and order booking to achieve sales target

PROJECTS Analyzing external quality issues for B2B projects at Godrej Sep 19 – Oct 19

Generated Fish bone diagram to perform Root Cause Analysis for completion delays in Godrej B2B projects, and identified critical problem areas

Evaluated past data using Advanced Excel to identify number of defects in each product line and recommended quality tests of samples to reduce external failure cost by 7-8%

Inside Sales for Godrej Group (Data visualization) Nov 19 – Dec 19

Created interactive filter-based dashboards in Tableau to extract actionable insights

Analyzed sales data and Identified potential reasons for business dis-continuation

SKILLS

Tools: MS Office, Advanced Excel (V-lookups, pivot tables, graphing, formulas), Microsoft

Word, MS PowerPoint, Outlook, RStudio, SQL and Tableau

Business: Excellent communication, problem solving, attention to detail, presentation, project

management and analytical skills

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