Salesforce Sales

SHRADHA ASHOK BHAT

*******.****.**@*****.*** https://www.linkedin.com/in/shradha-bhat/

*** *********** ***, ***** *******, NY 14226 716-***-****

EDUCATION

UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK

Master of Science in Management Information Systems (GPA-3.9/4.0) Expected June 2020

•Relevant Courses – Advanced Statistics (Tableau), Salesforce consulting for social impact, Systems Analysis & Design, Management of IT Projects, Database Management Systems, Seminar in Health Info Systems

UNIVERSITY OF PUNE (SKNCOE)

Bachelor of Engineering in Computer Science, Graduated First Class with Distinction June 2016

•Relevant Courses – Object Oriented Programming, Database Management, Data Mining, Pervasive Computing

EXPERIENCE

UNIVERSITY AT BUFFALO August 2019 - Dec 2019

Salesforce Consultant

•Gained in-depth knowledge over Salesforce data model of Nonprofit Success Pack (NPSP).

•Worked on Salesforce implementation of NPSP for ‘Epilepsy Association of WNY’.

•Created and maintained proper documentation of processes, policies, application configurations and help-related materials.

•Maintained regular client communication and satisfaction, ensuring opportunities and challenges are addressed efficiently.

ACCENTURE INDIA, Bangalore, India November 2016 - July 2019

Application Development Analyst

•Developed visualforce pages to override the look and flow of standard case forms.

•Developed apex trigger for auto-conversion of leads to accounts and contacts using dynamic apex to access sObjects and fields describing information, execute dynamic SOQL and DML queries.

•Played key role in SFDC and JD-Edwards integration of accounts, products, sales orders and sales history using IBM Cast Iron integration tool and REST API callouts. Deployed Apex using Force.com IDE.

•Worked on system maintenance as a part of an Application Management Service, solving bugs and glitches in flow and identifying business flow related issues.

•Worked on Sales cloud predominantly.

•Conducted training sessions and created training materials on all Salesforce related systems to sales and marketing teams.

•Provided support to 150 Salesforce users worldwide and acted as a primary po int of contact for end-user support.

•Conducted sessions on Process management and assisted peers address issues related to Remedyforce tool (Ticketing tool).

•Helped clients to establish a proper change management process.

SKILLS

Business Intelligence tools: Salesforce CRM, Tableau, MS Excel, MS PowerPoint, IBM Cast Iron

Databases: OracleSQL, SOQL (Salesforce Object Query Language), SOSL

Languages: Apex, C++, Java, Visualforce and HTML.

CERTIFICATIONS AND AWARDS

Salesforce Admin 201 certified September 2017

Salesforce Platform App Builder January 2020

Salesforce Platform Developer 1 February 2020

Tableau Desktop Specialist December 2019

Rewarded ACE (Accenture Celebrates Excellence) award at Accenture for Quarter 1: 2018

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