Assistant Manager

Millicent Kyei

* ********* ****** ***. ***, Brentwood, NY, 11717

• 631-***-**** • *.*********@*****.***

EDUCATION

SUNY College at Old Westbury, Old Westbury, NY

Bachelor of Science:Business Administration (Management) EXPERIENCE

Croker Fire Drill Corporation, Hauppauge, NY Nov. 2019- Persent Account Management Assistant

● Prepare plan binders / building information cards and send to building / Croker Rep

● Assist account managers with specific building / staffing updates

● Update, laminate, & UPS building information cards as necessary

● Conversions into new FDNY Plan format

● Upload FSP/FS-EAP plans to FDNY portal

● Answer Office Phones - respond promptly to requests for assistance and inquiries.

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Croker Fire Drill Corporation, Hauppauge, NY Aug.2019- Nov. 2019 Architectural/ Engineering Project Coordinator

● Reviewing Fire Safety floor plans according to (FDNY) requirements

● Track progress of projects to ensure completion by deadlines

● Communicate with clients on the status of current projects

● Compose and produce business correspondences

● Request information/documentation from clients and floor plan vendors

● Review, mark-up and follow up on all floor plan projects

● Answer Office Phones - respond promptly to requests for assistance and inquiries.

● Performs other related duties as assigned or requested. Lifetime Brands Inc. Garden City, NY May-July 2019 Assistant Category Manager: Cutlery

● Develop business plans and strategies to grow category sales, retailer market share, and category space

● Work efficiently to respond to urgent requests for information and presentation support to drive growth in an extremely dynamic environment

● Conduct competitive analysis on catalogs, mailers, email campaigns, websites, pricing strategy, product offering, etc

● Work closely with the Category Manager to develop and implement Category strategies across customer responsibilities

● Assist in requests by senior management for information/presentation to support strategy, drive sales & execute of category vision.

Office of Residential Life, SUNY Old Westbury, NY Aug. 2017-May 2019

Resident Assistant

● Paraprofessional member in a residential hall for a community of international and first-year students

● Participates in a duty rotation and manages student conflict and crisis situations within emergency duty protocol

● Program for a diverse population and assess residents needs for effective programming with a $200 budget per year

● Create and implement student needs-based programs focused on monthly educational, social, recreational areas

● Part of the recruitment Street Team and hosted informational sessions and created creative ways to recruit candidates

Office of the Dean of Business, SUNY Old Westbury, NY Jan.- May 2019

Intern

● Maintaining 100% confidentiality with the Dean of Business

● Maintain a professional work environment.

● Researching article, journal database, and a citation for all the faculty members of the School of Business.

● Conduct general office tasks on a day to day basis. Advanced Door Solutions Inc. Holbrook, NY Summer 2018 Intern- assistant to Manager

● Organize and schedule meetings and appointments

● Manage relationships with vendors and service providers

● Responsible for managing office services by ensuring office operations and procedures are organized, filing systems are designed, and carrying out clerical functions properly

● Ensure filing systems are maintained and up to date

● Ensure the security, integrity, and confidentiality of data

● Handle customer inquiries

● Maintain and create an accurate job list through QuickBooks COMPETENCIES/ SKILLS

● Problem Solving – Identify and resolve problems in a timely manner; Gather and analyze information; Develop alternative solutions.

● Customer Service - Manage difficult customer situations; Respond promptly to customer needs; Respond to requests for service and assistance.

● Communication - Speak/ write clearly; Listen and get clarification when necessary; Respond informatively to questions.

● Planning/Organizing - Prioritize and plan work activities; Uses time efficiently.

● Dependability - Follow instructions; Take responsibility for own actions; Complete tasks on time.

● Good knowledge of Excel and Word, Google Suite, SAP and Quickbooks, Adobe software.

CERTIFICATIONS

● Citizen CPR certified August 2017

● Narcan Naloxone certified January 2018

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